The agent was very helpful and spent a lot of time trying to locate a part, but it was unfortunately no longer available. Very sad to lose this beautiful stove.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I worked with Roy Hughes on the phone to discuss my recent purchase of replacement refrigerator shelves, bins, parts, etc. He helped me understand the parts that are on backorder, the timeline, and th... See more
Company replied
Appliance parts is very prompt to return my inquiries. I have been able to easily order a replacement heating element for my Maytag oven and even the light bulb for the freezer in my Amana refrigerato... See more
Company replied
Had a lot of difficulty getting replacements parts for my Bertazzoni. Called Encompass Customer Service and Spenetta Taylor answered the phone. Long story short, she figured out that I received the... See more
Company replied
Company details
Written by the company
Encompass is a market leading supplier of replacement parts and accessories for products throughout the home. Additionally, Encompass offers 4PL, 3PL, board repair and reverse logistics service. For more information on our comprehensive services, please visit solutions.encompass.com.
Contact info
775 Tipton Industrial Drive, 30046, Lawrenceville, GA
- 8004328542
- customercare@encompass.com
- encompass.com
4.5
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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The customer representative was very pleasant and help me figure…
They very pleasant and help me figure out my order number my tracking number and if my pro was fully paid for. They answered every question that I had very much appreciative.
October 13, 2026
Unprompted review
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We really appreciate you taking the time to give our customer service team a stellar review!
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Very helpful representative in The Chat
The Chat person - Joie - was so quick to help me and provide me with all the answers I needed!
October 8, 2026
Unprompted review
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We really appreciate you taking the time to give our customer service team a stellar review!
Fast and friendly service!
October 4, 2026
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We really appreciate you taking the time to give our customer service team a stellar review!
Great customer service and employees.
September 30, 2026
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We really appreciate you taking the time to give our customer service team a stellar review!
Reply from Encompass
We really appreciate you taking the time to give our customer service team a stellar review!
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My parts return experience was easy to do and I was pleasantly surprised.
The first thing I was super impressed with is the ease of Ordering parts and the efficient and helpful website. I am a VP in QC and this was impressive. I then needed to return one of the two parts which I had ordered, and my Return experience was also very quickly handled in an easy and efficient manner. I will tell others about Encompass!
October 2, 2026
Unprompted review
Reply from Encompass
We really appreciate you taking the time to give our customer service team a stellar review!
GREAT COMPANY
My problem could not be handled through chat. I actually had to call Lasko, but was given the information to do so quickly. My call to customer service was WONDERFUL! I was VERY happy with results. Lasko is a great company!
September 17, 2026
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We really appreciate you taking the time to give our customer service team a stellar review!
Really fast response and helpful.
September 2, 2026
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We really appreciate you taking the time to give our customer service team a stellar review!
I have contacted the company 6 separate times to make a return
I have contacted the company 6 separate times to process a single return of a part. I kept getting told that an email would show up with a RMA number and a shipping label. This did not happen until I threatened to file a dispute with my credit card, American Express. All of a sudden, the RMA number was available to me over the phone and the agent was able to "cut and paste" a shipping label to me and email it to me while I waited on the phone. Oh, and their AI agent SUCKS! ...completely worthless.
September 2, 2026
Unprompted review
Reply from Encompass
We understand and appreciate your concern. We are glad you were able to obtain an RMA and apologize that it was not provided when you first reached us.
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I encountered an issue with my order…
I encountered an issue with my order and Jacquil of their call in customer service department was patient, went above and beyond to solve my own self inflicted problem. He really took his time to remedy my mistake. This man was 5 stars all the way.
September 1, 2026
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We really appreciate you taking the time to give our customer service team a stellar review!
Outstanding service
I got the part I needed within 24 hours. Outstanding!
August 20, 2026
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We really appreciate you taking the time to give us a stellar review!
Reply from Encompass
We really appreciate you taking the time to give our customer service team a stellar review!
Encompass staff were very easy to talk…
Encompass staff were very easy to talk to and answered ALL of MY questions completely.
August 20, 2026
Unprompted review
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We really appreciate you taking the time to give our customer service team a stellar review!
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Roy was extremely helpful in solving my…
Roy was extremely helpful in solving my issue. Home would shop here again. Thanks Roy!
August 21, 2026
Unprompted review
Reply from Encompass
We really appreciate you taking the time to give our customer service team a stellar review!
Agent reviewed my shipping issue
Agent reviewed my shipping issue and refunded the cost. Thank you for being very attentive to your clients.
August 19, 2026
Unprompted review
Reply from Encompass
We really appreciate you taking the time to give our customer service team a stellar review!
The process to fix my TV was a little…
The process to fix my TV was a little arduous but Sony got me replacement parts in short order, except for the main board which took longer but ultimately fixed my TV. You were patient with my requests and tried to get me the main board as fast as possible and I appreciate the ease of working with Sony. This is why I continue to spend a little more on Sony products versus the competition. Human support is important!
July 1, 2026
Unprompted review
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We really appreciate you taking the time to give our customer service team a stellar review!
Amazingly good service!
August 17, 2026
Unprompted review
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We really appreciate you taking the time to give us a stellar review!
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Alternate Light Bulb Found
I was provided with an alternate part number that replaced the obsolete part number. Got a link to the new part and I was able to place an order.
August 13, 2026
Unprompted review
Reply from Encompass
We really appreciate you taking the time to give us a stellar review!
Found a compatible part for one no…
Found a compatible part for one no longer available.
August 11, 2026
Unprompted review
Reply from Encompass
We really appreciate you taking the time to give us a stellar review!
Reply from Encompass
We really appreciate you taking the time to give our customer service team a stellar review!
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