DAI Post Reviews 

Cleo in customer service sorted out where my parcel was and got it delivered. She knows what she is doing.

Review:
DO NOT rely on DAI Post for time-critical international deliveries. My package was originally scheduled for delivery a week ago, yet it has been sitting in customs clearance without any legitimate progress. Despite submitting all required documentation accurately and on time, customer service has offered nothing but broken promises. Over the phone, I was given verbal assurances that clearance would take 1 to 2 days, which stretched to 2 to 3 days, and since then I have received zero real follow-up. Every email response from support consists of the exact same copy-pasted template explaining "batch processing" mechanics. When I directly requested a manager or supervisor’s contact information to escalate the issue, the request was completely ignored and answered with another canned response. I live in a location where depot collection is not an option, and sitting on a shipment for over a week while hiding behind automated templates is completely unacceptable. An operations manager needs to review this manifest immediately and prioritize this parcel for express dispatch directly to my address. Waiting for my package as we speak still stuck in customs

A package was delivered while we were on holidays and we could not locate it upon our return. I emailed and their customer service staff got back within 24 hours with a photo which helped us to locate the item. I am grateful for their prompt response.

Got my parcel without any delivery issues but no updates until the business started a query

Parcel arrived quickly although the person who ordered it for me didn't check their letterbox so I thought it had gone missing. Customer service was excellent - responded quickly and sent me phot of delivery.

Erika Dapar went above and beyond to find a missing parcel for me.

A parcel was supposed to deliver to me but the seller did not include a complete address. I emailed to daipost and Jay replied within 3 days. He was polite and managed to capture the infor needed. Thanks to Jay, I finally got my parcel! Great service, Jay!

I had some very rare and precious books coming from overseas that needed to go through an official customs clearance. Jenny from the Consumer Care Team reached out to me and explained the situation and process simply and clearly, and was there to answer my concerned questions with grace, professionalism and patience every step of the way. It's delightful and refreshing to receive such efficient and gracious service, so wanted to formally acknowledge this. My sincere thanks.

Scott was very helpful!

DAI Post took possession of my parcel from APC on 14 September. I noticed since being sent to Customs for clearance on 15 September that there had been no tracking updates for two days so contacted DAI on 17 September to confirm if it was still progressing for delivery within the estimated 18-22 September delivery.
It is now 9 October, the parcel hasn't been received despite multiple follow ups with DAI, all I hear from the support agents is that they "don't have that information", "can't confirm", and will "follow up and get back to me" then never respond. Meanwhile DAI has continued to blame Customs for delays.
I contacted Customs directly, and was informed the parcel cleared on 26 September - so there is now 2 weeks of unexplained arbitrary delays and deliberate attempts to mislead me. DAI post outsource their Customs Brokerage, and I've only been able to track down my parcel status and location since speaking directly to Customs & the broker involved. Considering this was DDP shipment and I've had to do all the work I have no idea what DAI was paid for because all they have done is mishandle and obstruct the logistics process.

UPDATE (14 Oct): The customs broker of record has now formally confirmed in writing that this parcel appears to have been short-landed and never physically arrived in the country. DAI's repeated updates throughout September and October claiming 'ongoing Customs delays' were completely false and misleading, as their own network had already failed to uplift the parcel from origin.

Avoid using this service at all costs!
Package was stuck for 2 months and would not respond to any form of contact. We have now been informed that "due to circumstances we can't proceed with the delivery" and the support ticket was closed immediately without giving us a chance to enquire further. We had sentimental items that were being sent from a family member overseas that are now lost forever. Hope you step on a rusty nail.

ONE STAR – TWO SEPARATE SHIPMENTS, REPEATED FALSE DELIVERY ATTEMPTS AND ABSOLUTELY APPALLING SERVICE!

I am extremely frustrated and disappointed with the service provided by DAI Post Australia.

I purchased two separate items from the United States, approximately three weeks apart. On BOTH occasions, shipping was paid for, with DHL handling the international shipping and DAI Post apparently responsible for the final delivery in Australia.

On both occasions, DAI Post claimed to have "attempted delivery", despite the delivery address being a fully operational business, staffed from 7:30 am to 5:00 pm.

Even more frustrating, these supposed delivery attempts occurred multiple times.

I PAID FOR DELIVERY, YET I WAS FORCED TO SPEND AN HOUR OF MY OWN TIME GOING OUT OF MY WAY TO COLLECT A PARCEL THAT SHOULD HAVE BEEN DELIVERED TO MY ADDRESS!

Why should a paying customer have to waste their own time and incur additional inconvenience because a courier company cannot fulfil the basic service it has been paid to provide?

Once might be an unfortunate mistake. But experiencing the same issue with two completely separate shipments, three weeks apart, suggests a serious and recurring problem with their delivery operations.

I strongly question whether these delivery attempts were genuinely made. The business was open, staffed and available to receive deliveries during its operating hours.

To make matters worse, I never chose DAI Post in the first place. DHL was the shipping provider, and DAI Post appears to have been assigned the final delivery.

What exactly am I paying shipping fees for if I ultimately have to collect the parcels myself?

Two shipments. Two shipping charges. Multiple questionable delivery attempts. An hour of my own time wasted collecting a parcel. Absolutely unacceptable.

DAI Post needs to be held accountable for its delivery performance and the accuracy of its tracking information.

I would not recommend DAI Post to anyone. Based on my repeated experience, their service has been unreliable, inconvenient and completely unsatisfactory.

I had an issue with my parcel and I rang DAI, spoke to Elmer,who was amazing and stayed on the phone with me until we sorted out my issue.
Wich we did,but I was impressed with his customer service and he is definitely an asset to this company.

My package was delayed and when I reached out for some assistance Scott was very helpful in advising me my options and explaining why the situation happened. I really appreciated his help and when my parcel arrived it was really great to see “urgent” stickers on it.

Scott Jala was exceptionally helpful and responsive when my parcel was unable to be delivered to my house. Quick to respond to emails and followed up a few days later to ensure all hade bene received / resolved. Thanks Scott!

My parcel was missing with the last updates saying "out for delivery", then, "arrived at pickup point". Unfortunately, there was nothing to say where the pickup point was, nothing in the letterbox. I was also home on the day of the delivery and from what I can tell, no attempt was made to deliver. That said, I'd prefer my parcel to go to a secure location, rather than being left on the street to be stolen. I contacted support and Elmer was very helpful, he found the pickup location and provided me with the address and opening hours.
Usually the pickup place sends an SMS advising that they have the package but that didn't occur in this instance.

I never really considered what carriers like DAI post did in the background, recently i had a parcel from the US go through a customs check, Andrew from DAI took care of it and after a little bit of back and forwards he had it cleared and delivered 10/10.

DO NOT SHIP Items with this Parcel Company
This postal service left my parcel sitting for three weeks in Customs, then contact me 3 days before Customs where going to throw my parcel in the trash.

Fantastic, friendly staff who kept me informed of progress, and provided prompt feedback with my enquiries.