CTT Express Reviews 

First, CCT claims the package is being delivered to address A. Then, they ask me to pick it up from one of their transshipment depots—a one-hour-and-forty-five-minute drive from our location. They state that if we don't do this, the package will be returned to the sender. About ten days later, they claim to have delivered the package to address B (one of their own pickup points). Upon arrival, it turns out the package isn't there either. That same day, we receive an email stating that the package could not be delivered and is therefore being returned to the sender. In the end, we drove for 40 minutes each way—twice—for nothing. Many thanks, CCT, for yet another instance of truly terrible service.

Terrible service. The parcel is for 2 weeks within 5km from.me and they cannot deliver it!!!!!

We have the most reliable and friendly delivery driver. We live in Estacion Cortes de la Frontera and are very happy with the service we receive from this company. This delivery driver always goes the extra mile to help and make sure we get our deliveries. Many thanks.

On the first delivery day, the driver called and I told him cleary in Spanish that I am home every day this week. That was on Monday. He marked that he tried to deliver but no one was home. This was a lie. The next time he called and immediately hung up when I answered. I complained to the company I ordered from, and the next day the driver never showed and the delivery was marked as completed. Repeatedly contacting Farmaciadirect.es and CTT Express Spain and I still don't have my package. If the company would immediately fire the problem employees, this would stop. Instead you never know when you will get a lazy driver who has no intention of delivering. This company is particularly egregious.

After an initial hiccup this courier has excelled everytime and just like the Pony Express gets the parcels through. Miles and Miles better than Correos and Correos Express put together who specialise in making sure they never deliver. Good old CTT Express I would pick them and Paack every time

I have to agree with all the other 1-star reviews here... CTT really has no shame.

The frustrating part is that I don't always have any control over which courier the sender uses. Even when they choose DHL, a company that normally delivers on schedule, or at least has always done so for me, they apparently also cooperate with CTT.

My latest experience with CTT was particularly bad. A rather rude driver called me basically to tell me that I was a horrible person for going to work instead of staying at home to wait for my package. This was despite the fact that I had contacted CTT through their website several times and specifically asked them NOT to deliver on that day, but to deliver it two days later when I would actually be home.

CTT emailed me five times about the exact same package. Every single time, I replied asking them to deliver it on the later date. Every single time, they confirmed the delayed delivery, and then completely ignored it.

I've even written to DHL asking them to reconsider working with such a terrible company. I doubt it will make any difference, but perhaps if enough of us complain, someone might eventually pay attention.

Anyway, if you have a choice, avoid CTT.

I paid for a CTT Express shipment from Portugal to Madrid, Spain. It has now been 10 days since the parcel was accepted, and I still have no reliable information about where it is.

The parcel was accepted at Loja CTT Graça, Lisbon, on 14 September 2026 at 17:44. The tracking later showed that it left the C.O. Loures-Marl operational centre on 15 September at 22:40.

Since then, there have been no meaningful tracking updates.

I have contacted CTT repeatedly through different channels because I simply wanted to know where my parcel was.

Today, 24 September, I contacted CTT Spain. I was told that, according to their information, the parcel was supposedly delivered on 31 August. This is impossible to reconcile with my shipment, which was only accepted in Portugal on 14 September. I was therefore told to contact CTT Portugal.

I then called CTT Portugal again and explained the situation. I was passed between three different people. Each time, I was told that another colleague would help me. Eventually I was transferred again and waited for approximately 20 minutes, but nobody answered, so I had to end the call.

I still have no idea where my parcel is.

I have already contacted CTT several times by phone, WhatsApp and through the online contact form. I also have an existing customer-service case, SR0027869438, but I have still not received a clear explanation of the parcel’s current location.

The most frustrating part is not simply the delay. Delays can happen. The problem is the lack of reliable information and coordination between CTT Portugal and CTT Spain. One side tells me the parcel left Lisbon for Madrid, while the Spanish side is apparently seeing a delivery record dated 31 August, which cannot correspond to this shipment.

I paid for an Express service. After 10 days, I should at least be able to obtain a clear answer about where my parcel is.

I am now having to escalate this matter formally because the normal customer-service channels have failed to give me a clear answer.

the delivery driver threw 2 boxes of cola over my 6foot gate. 1 of the boxes burst and cola was all over my patio and furniture. i have sent 3 emails to Ctt saying I want to make a complaint and on all 3 occassions the reply was,, WE WILL CONTACT YOU SHORTLY. I am still waiting. I tried ringing head office in Madrid, but because I am not fluent in spanish I asked for sombody who spoke english. Their response was "NO" and they put the phone down. Disgusting service from head office and the delivery men. I have requested Amazon not to deliver my goods by Ctt but I doubt they will. iIhave just recieved a message for another delivery of mine, that it is going to the post office, as they tried to deliver today and I was not at home. I have given no such authority to Ctt.

A complete bunch of liars!
They keep telling you about attempts of delivery that are untrue. Typical delivery company in which you have to do so much work and follow up to get your delivery home. Absolutely disgraceful. If we could only choose a trustworhty delivery company to handle our goods...

This is a terrible and totally dishonest delivery service. Once again they claim that they attempted a delivery at my home. It’s a total lie. My doorbell has a camera, and it does not lie… CTT did not show up. I’m going to file an official complaint. They need to be put out of business.

Este es un servicio de reparto pésimo y totalmente deshonesto. Una vez más, afirman haber intentado realizar una entrega en mi domicilio. Es una mentira absoluta. El timbre de mi puerta tiene cámara y no miente... CTT no apareció. Voy a presentar una reclamación oficial. Deberían cerrarles el negocio.

Terrible service from start to finish.

CTT failed to deliver my parcel to one of their own designated collection points and didn’t even inform me there was a problem. I only found out because I contacted them myself.

I was then told to select another collection point, but CTT’s own system wouldn’t allow me to do this.

After days of trying to resolve an issue entirely caused by CTT, on the final collection day I was told my only option was to travel over an hour to their depot. I don’t have a car.

CTT failed to deliver the parcel, failed to notify me, provided a system that didn’t work, and then expected me to deal with the consequences.

Completely unacceptable service.

On top of this I never got the parcel so I assume CTT have just stollen this parcel. It's still within their system and just hangs at "Recogerán en Delegación" It will never be delivered they are a sham of an organisation and completely unhelpful.

My package have been lost, but customer service refused to take any action. They wouldn’t even provide confirmation that the order was lost so I could request compensation. There was also no direct way to contact customer service. I had to go through a workaround just to get connected with a real person. When I finally managed to speak with someone, they told me there was nothing they could do and then abruptly ended the call.

⚠️ WARNING: BARCELONA CTT EXPRESS LOST MY PACKAGE, MISUSED MY PERSONAL DATA, THEIR EMPLOYEES HARASSED AND PRESSURED ME, AND MANAGEMENT NEVER TOOK RESPONSIBILITY
CTT Express lost my SHEIN package. After I filed a complaint, their employees began contacting me directly through calls and messages to my personal phone, using my private data and putting pressure on me, including telling me that they were being threatened with having to personally pay for the lost package.
Despite repeatedly trying to resolve the situation, the package was never found, I was never refunded, and once the claim period had passed, they simply stopped responding. Management never took responsibility or provided a proper resolution.
Much later, CTT merely acknowledged that the package had been lost through an informal email reply, with no official document, signature, formal investigation, or resolution. By then, SHEIN also refused to refund me because too much time had passed.
I was left without my package, without my money, after repeated unwanted contact involving my personal data, and with neither company taking responsibility.

Total waist of time using CTT...
Driver went to incorrect address, was verbally told correct one was 75m down the street, never went there and disappeared into the sunset... Called drivers number 8-10 times was cut off each time... Another high value item will probably be lost. Use Amazon at least you get your items !!

They dont deserve to exist! People please avoid this service so they bankrupt and disapear from earths surface.

CTT Expresso tells me that it attempted to deliver my Amazon parcel this morning but was unable to - because it needed more information. As all my Amazon deliveries are addressed to the local petrol station - which has been receiving them for years - one is baffled as to what information was missing.

Absolutely horrible, whatever you do, do you need send anything with this company. I was supposed to get a really important package with time sensitive content three days ago. The first day they said they couldn't find my address and thus didn't deliver the package. They then asked me to switch it to a locker, which I did, and the next day they said they weren't able to deliver my package there either due not “no fault of their own.“ I called, and a lady told me she'd switch it to a locker that would 100% work and I would definitely get my package that day. I did not. I called again today and again they said they weren't able to deliver my package due to “no fault of their own.“ Three addresses, and they weren't able to deliver my package. Today I called five times until someone answered, and they told me they would deliver it on Monday (today is Friday), and then I said I really need it today, it was supposed to get here two days ago. To which the woman said she can't do anything--and then she hung up. Whatever you do, NEVER ever send anything with this company.

All OK. Delivery on time and friendly person (Adam)

scammer they would charge you extra 100 euros for shipping i already paid for 80 euros for shipping

Horrible service, you will never receive your package, employees are stealing the packages or not ringing at your address. They have removed their google page as people were complaining so much lmao.