CPI Security Reviews 

The tech Samuel was very efficient made sure everything was working properly before he left

Cody was very prompt in his arrival and his expertise was superb. He was extremely pleasant and hope to have his service again in the future. He is a true asset to CPI. EXCEPTIONAL SERVICE.

I am extremely disappointed with my experience with CPI Security and concerned that racial bias may have influenced how my account and concerns were handled.

I spoke with three different representatives regarding repeated billing errors and issues with my video cameras being turned off. Despite providing my billing information three separate times, CPI failed to properly update my account, ultimately resulting in a past-due balance through no apparent failure on my part.

As a Black female customer, the repeated lack of follow-through and the manner in which my concerns were handled left me questioning whether I received the same level of professionalism, attention, and customer service afforded to other customers. I do not raise concerns about racial bias lightly, but after multiple attempts to resolve a straightforward account issue without appropriate action, I believe my experience warrants formal review.

I am requesting that CPI review the recorded calls and account history, investigate how my concerns were handled, correct any billing errors and resulting past-due status, and provide a written explanation and resolution.

I have been a CPI customer for years and expected significantly better service, accountability, and professionalism. I am asking CPI leadership to take this complaint seriously and address both the account failures and my concerns regarding how I was treated.

GM CPI Security,

Thank you so much for hiring Antwan Stevenson. His can do attitude and attention to detail is beyond reproach. He is a true asset to your company. Antwan was a real professional throughout my entire call. Please listen to the call between him and myself. Thanks again Antwan for everything. God bless you and keep up the great work.

In all my years I have never experienced such horrible Customer Service! Supervisor after Supervisor promises callbacks. My latest experience with the Supervisor was yesterday. I have been trying to reach him all day with billing issues. I could go on and on. I cannot wait for my 37 months left under this stupid contract to be over with. Take my advice and go with any other security company available in your area. Stay away from CPI.

I had my system installed in late July 2026. Since then, the outdoor floodlights, motion sensors and video functions have all ceased. A tech came out, supposedly fixed things and it worked for one day. Now its back to the same. I called CPI on 28 sep 2026 and was told a senior technician and a quality control person would be onsite. She said she would call me back. Still waiting for that call. Do NOT use CPI.

I stumbled upon CPI Security while searching for a reliable security solution, and I must say, I was pleasantly surprised. The website was straightforward, and the product options were clear. I chose a basic package, and the checkout process was smooth-no delays, no hidden fees. The delivery was fast, and the item arrived in perfect condition. The only downside was the lack of detailed product comparisons, but overall, it was a solid experience. I’d definitely shop here again if I need something similar.

My wife and I came to visit her senior citizen disabled parents in North Carolina.

They had a full security system from CPI security systems in North Carolina. While visiting them we looked at their security system and their security panel. We found their emergency pendants were ineffective, although they've had checkups on their equipment by CPI inexperienced technicians.

We found one of their Windows slightly open where there was a alarm panel in the window the alarm never went off. We called their technical department numerous times we got people on the phone that appeared to have no background and technical alarm systems we got different answers every time we called.

We called the company to come out to check their alarm system as we pay for their service The company sent out someone without informing us up their name or any background information on them his name was Jerene.

We decided to set up our own ring door cameras that were undisclosed during CPI's visit with their technician.

We found this technician walking around their house in rooms looking at their personal possessions including taking photos of them without anyone's permission there was no cameras with CPI or alarms in those rooms we felt he was stalking out their property and possessions

He claimed their system was working properly meanwhile their emergency pendants didn't work their hall way detector didn't work the window alarm didn't work the system and the company we believe is scamming people and they're sending predatory people out to people's homes we don't know who this technician is we don't know it is background is we also found he was short and nasty with my wife's parents we recorded him on the ring doorbell camera while we were in the back of the house.

We received an invoice from the company claiming he performed services when in fact he performed nothing .He claimed he replaced some equipment when nothing was changed updated or replaced.

We would not recommend this company to anyone or any business anytime they're supposed to be securing people's homes we're going to be installing a new entire home security system with a reputable company who has reputable technicians we are very uncomfortable about this we're staying in town longer till this new services installed.

We hope this helps some families and business owners this company is sloppy when you call them they twist the facts they support their technicians when they were not in the home they generally don't know what they're talking about.

I have been with CPI for a long time and they are always there for me. Excellent service, on the phone or in person. They go beyond what is expected. I feel safe and confident having them as my security company. All techs that come to my house are knowledgeable and caring. Problems are few, but when occur, they are taken care of quickly and with quality. Thank you CPI for being the best.

My customer service representative was Izaria aka "Zay" and she was absolutely phenomenal. She is, hands down, the best customer service representative at CPI I have spoken with. She was incredibly patient with me, and worked with me to resolve my device issues. She is very knowledgeable about the systems, sensors, and devices used for CPI Security and had several tips and tricks to make the process easier. She truly embodies customer service, and genuinely made my experience better (as sometimes it can be frustrating). I so appreciated her expertise and assistance! Thank you Izaria!!

To begin with, be careful when they say they will cancel the account. They dont and then they try to charge you. Worst company service EVER

I’m writing this review based on customer service and cancellation experience. I had no other issues with other aspects of their service.

I contacted via email and phone to inform them our door camera quit working and received a reply to let them know my availability to correct (so far so good), but then when I did they never reached back out to remedy. After another week with no communication I decided to cancel my service.

First, there is no way to cancel on their website without talking to a customer service agent. That person doesn’t perform that function, they only attempt to talk you out of cancelling. If they cannot, they transfer your call to the individual who can perform that request BUT not without a lengthy hold only to inform me I need to send my request in writing which he waited on line for me to complete. THEN, back on hold while they draft up the paperwork that must be signed before cancellation can be completed (kinda).

After receiving the email with small print that describes the cancellation policy (still on the phone), it says it takes another 30 days to complete at which time there may be another draft charge for the month’s service. I expressed my frustration with the process only to be told he had a rough day too.

Then the crème de la crème, he asked if I had any comments or suggestions. At which point I stated that it was an unnecessary and length process for a very simple task. I believed I bored him with my comments and we ended the insufferable dialogue.

Note to review response team: kindly refrain from your obligatory “thank you, we are looking into this” reply. We both know nothing will change.

Matthew 7034 was so helpful. He helped me with the location of my cameras and he was spot on. He was quick, courteous, knowledgeable and efficient. I would recommend matthew and cpi to my friends and family.

I purchased a new-build home, and they press heavily to sign up with CPI with them. So I did, without reading all the terms closely. Apparently I'm in a 39 month contract to pay 49.99/month. And I can't terminate it early. And for when I do cancel, I have to mail a written form. This is disgusting.

Jason who was my installer was excellent. He was very neat and knowledgeable. He explained the process step by step and answered all my questions. Jason was a 10 in my book !

Do not trust this company. I sold my house in October of 2025. I called CPI prior to the sale and canceled my service. All was good until April of 26 when they started billing me again. I called and told them I no longer owned the house or the equipment. They continued to bill for 2 more months. I called repeatedly and was told the charge would be removed. To date the it has not been removed and they keep sending harassing emails. This is not a reputable company.
CPI continues to refuse to remove this charge. How can you be charged for service if you don't own the house or the equipment. This company is a bunch of crooks. This is how they treat someone that was a customer for over 10 years. Imagine how they will treat you. Run, don't walk from CPI security

CPI has been very dependable for us. Equipment has been working just fine and I very seldom have to call customer service. Can’t remember the last time I had to call. I use CPI because it’s better to be safe than sorry. Highly recommended!!!

Horrible service. Trying to cancel for over a year now. System had issues for a few months and after multiple missed appointments I decided to cancel. Over a year later im still getting charged and getting the runaround from customer service. Im signing a third contract be cause they dont have the first one and the second had the wrong contract number on it, even though customer service sent it to me and I signed it while I was on the phone. Beyond frustrating. Managers are always in a meeting when I call and im promised a call back that never happens.

CPI Security is the ultimate shield for your online shopping adventures. As a shopaholic, I needed protection against fraud and data theft, and this service delivers exactly what I wanted. Their vigilant monitoring and instant alerts keep me safe while I browse, checkout, and indulge in my favorite stores. No more worries about stolen credentials or malicious sites-CPI Security has my back every step of the way. Highly recommended for anyone who values peace of mind while shopping online.

I wanted to express my appreciation for the way “Zay” went out of her way to assist me with our ongoing issue. Besides possessing a professional working demeanor she provided the work around that was needed. Thank you for all your help Zay, it was greatly appreciated!