Cool Tools logo
Visit website

Cool Tools Reviews 

53
•
TrustScore 4.5 out of 5

4.7

Art Supply Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are of top quality and the delivery service is always exceptionally prompt. Consumers also appreciate the incredibly helpful customer service team and the wide variety of available crafting supplies. Some people also felt that the educational videos and tutorials offered by the staff are an exceptional resource for their creative projects. Reviewers consistently praise the business as a truly reliable supplier, noting that they can always count on them for every order. People also enjoy the convenient features like automated stock notifications and frequent free shipping options.

What people talk about most

Product

Users describe positive interactions with product, consistently highlighting top-notch quality, great molds,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders are always... See more

Quality

People report high satisfaction with the quality, noting that the items received are consistently top-notch... See more

Customer service

Customers had positive experiences with customer service, consistently describing the support as excellent... See more

Service

Reviewers mention positive feedback about service, noting fast shipping alongside prompt replies to inquiries... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cool Tools has everything I need to make my metal clay experience the best! They have great tools that make the creating process smooth. I really love the Aureus Bronze clay. Their customer service h... See more

Rated 5 out of 5 stars

Whatever I order from cool tools is always of the best quality and value. On the rare occasion something is amiss they are easy to talk to and exchange or credit the order. It is never a problem to... See more

Rated 5 out of 5 stars

I recently purchased a hammer which I'd been wanting for a while. When it finally came it had a small dent on the face of the hammer. After contacting Cool Tools they promptly sent me another to re... See more

Rated 5 out of 5 stars

I love Cool Tools. I purchase the majority of my silver clay here, although that's been super expensive this year as it has been everywhere. The quality of anything that they sell is always extremel... See more

Company details

  1. Art Supply Store
  2. also in
  3. Hobby Store
  4. Tool Store

Written by the company

Cool Tools is a family-owned, women-owned company in Jefferson, Wisconsin, making tools and supplies for metal clay, jewelry making, enameling, and metalsmithing. We've been at it since 2006. We design and manufacture our own metal clays and tools, and we carefully pick the rest of what we carry. Every tool gets tested by people who actually use it, often in their own studios. We're a small but mighty team in a warehouse in rural Wisconsin (with a few office cats). When you order, someone here packs it. When you write to us, a real person writes back. Whether you're making your first ring or your hundredth, we're here to help you create with confidence. Mistakes are normal, trying again is encouraged, and no question is too basic. Our only official store is cooltools.us.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(53)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Advertisement
Rated 5 out of 5 stars

Great company to work with

Whatever I order from cool tools is always of the best quality and value. On the rare occasion something is amiss they are easy to talk to and exchange or credit the order. It is never a problem to deal with them.

October 1, 2026
Advertisement
Rated 5 out of 5 stars

Awesome!

Perfect for metal clay!

Along with exemplary service from Cool Tools, their products are top notch. They quickly ship your package and you are very quickly on to your next project!

October 1, 2026
Advertisement
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look