We had a tiny 3lb kitten that we needed to have transported from Washington State to Arizona. We looked at many options to bring him home, including making the pickup ourselves. Once I found CitizenS... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sharon was hands down one of the best decisions I made during this whole process. She was quick to communicate, flexible with pickup in Austin TX, and actually delivered Hunter to Washington state a... See more
Company replied
Being very skeptical, Annie kept me in the loop the whole time. By sending her GPS location, pictures, and hotel locations, she treated my Diamond like family. She is still in contact with my mother a... See more
Company replied
CitizenShipper is a valuable source to find many options for doggie transport. Never having had to ship an animal cross country, CitizenShipper matched me with multiple drivers and bids. All persons q... See more
Company replied
Company details
Written by the company
CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule. All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish. Shipping has never been simpler!
Contact info
5380 Old Bullard Road, Suite 600, #119, 75703, Tyler, TX, United States
- 903-213-5321
- support@citizenshipper.com
- citizenshipper.com
4.7
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience using CitizenShipper…
Great experience using CitizenShipper for our sweet pup Janna and getting her to a secure location. Transport company was very nice and patient in answering all our questions and communicative on the day of transport. Great experience!
October 6, 2026
Unprompted review
Reply from CitizenShipper
Jennifer, we're so glad Janna's journey came with the peace of mind you deserved! Having a transport company that patiently answers your questions and keeps you updated can make all the difference. Thank you for trusting CitizenShipper and for letting us be part of Janna's safe journey.
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Easy and efficient
Easy to compare services and find best fit for your needs.
August 8, 2026
Unprompted review
Reply from CitizenShipper
We're happy to hear that our platform made it easy for you to compare quotes and find the perfect driver for your specific needs. We aim to make the shipping process simple a nd transparent, so it is great to know we hit the mark for you.
If you ever need to transport anything else in the future, we’d love to welcome you back to CitizenShipper!
This was great
This was great. A rep from CitizenShipper had a call with me and explained everything. I posted what I needed and I got more than a dozen quotes of folks willing to transport the pets. I was able to ask them questions about their experience and get a feel for them. I made my selection and it all worked out great.
October 7, 2026
Unprompted review
Reply from CitizenShipper
John, having the chance to ask questions and compare more than a dozen quotes before choosing your driver sounds like it made all the difference. We’re glad CitizenShipper helped you find responsible pet transport that felt right for your needs and that everything worked out so well.
I would use this company again
I had an excellent experience using this company. Barry is dependable and friendly. My dog loved Barry and had no issues making the journey. Barry kept me informed every step of the way. I feel very comfortable using this company again in the future.
October 3, 2026
Unprompted review
Reply from CitizenShipper
Rosemarie, we’re so glad to hear that Barry’s friendly nature and consistent updates made the journey feel easy and comfortable. Thank you for choosing CitizenShipper and for trusting our reliable transport network with your pup!
I’m not going to lie I was scared but…
I’m not going to lie I was scared but not scared about Leo traveling over 1k miles without me. However, with the frequent updates my fears were eased. I was sent timely updates with pics and videos. Leo was on an adventure and he was enjoying the ride. Yes I would absolutely recommend and use them again if I ever needed.
September 29, 2026
Unprompted review
Reply from CitizenShipper
Watching your worries turn into excitement as you saw Leo enjoying his 1,000+ mile adventure must have been such a relief! We’re so glad the frequent updates, photos, and videos helped you feel connected along the way. Thank you for trusting CitizenShipper and for recommending our reliable transport network to others who need a little extra peace of mind during a long trip!
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Best value for the money
Best value for the money. Took excellent care of my dog, provided lots of updates, and even gave me my GoodDog discount retro actively ( after I forgot to put it in after I paid the booking fee). I couldn’t ask for more. I highly recommend!
October 2, 2026
Unprompted review
Reply from CitizenShipper
Laurie, thank you for taking the time to share your experience! We’re glad our team was able to provide responsive support and make things right with your discount code. Knowing your furry friend was well cared for and that you were kept updated throughout the entire trip is exactly what we work so hard for at CitizenShipper!
Sweet man
Sweet man! Took very good care of my fur baby treated her like family and kept me up to date with photos and texts the whole way. 10/10 would use him again and again as well as recommend him to anyone I know!
September 28, 2026
Unprompted review
Reply from CitizenShipper
Roger, there’s nothing better than hearing that your fur baby was treated like family from start to finish! We’re so glad the photos and updates gave you peace of mind throughout the trip, and it’s wonderful to hear you’d trust us with another journey. CitizenShipper is proud to connect pet parents with compassionate transporters who care so much about the pets in their care.
Reply from CitizenShipper
Alexia, a friendly carrier can make all the difference, and we’re so glad your driver’s kindness stood out! We’re happy CitizenShipper could help make your experience smooth while delivering the top-rated pet transport experience we strive for.
Very affordable and stays in touch the…
Very affordable and stays in touch the whole time I would definitely use their services again!!
September 24, 2026
Unprompted review
Reply from CitizenShipper
Mike, we’re so glad to hear you had such a smooth experience and that staying in touch throughout the trip made the process easier! We love hearing that CitizenShipper was able to provide an affordable and reliable transport experience, and we’d be happy to help again whenever you need us again!
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Great experience
Friendly, professional, and kept me notified the entire time. Thanks
September 4, 2026
Unprompted review
Reply from CitizenShipper
Jean, we’re so glad the communication stood out and that you were kept updated throughout the entire trip! It’s great to hear that you had such a friendly and professional experience with your driver, and we’re happy CitizenShipper could help make the process easier. Thank you for taking the time to share your experience!
Paul Limback did a fantastic job…
Paul Limback did a fantastic job transporting my two cats from TX to NC from a punctual, professional, and communication standpoint. Citizen Shipper was the perfect platform to connect me with a reliable individual who I could verify & review before making any final decisions. The selection process of choosing which driver/service I wanted was intuitive and user-friendly; thankful for Paul and Citizen Shipper for putting me in touch with the right people for the job that I knew I could trust my pets with!
September 23, 2026
Unprompted review
Reply from CitizenShipper
Ethan, we’re so glad Paul was the right fit for your two cats and made their trip from Texas to North Carolina such a smooth experience. It’s great to hear that his punctuality and communication gave you confidence throughout the process. We’re so proud of our drivers and how they reflect our commitment to providing top-rated pet transport experiences through CitizenShipper!
100/5 Stars
100/5 Stars! Hands down the absolute best pet transport experience!
If I could give Jorge, the owner of Pet Cab, a 100-star rating, I would do it in a heartbeat. I used CitizenShipper to find a driver, and connecting with Jorge was the best thing that could have happened for my dogs. He transported my three-year-old female Pembroke Welsh Corgi, Taylor, along with her 10-week-old puppy, all the way from the middle of Florida to Southern California.
Sending a momma dog and a tiny puppy across the country is incredibly stressful, but Jorge completely eliminated all of my anxiety. He was the definition of professional throughout the entire day-and-a-half journey. From the moment he started driving, I felt completely at ease.
His communication was regular, proactive, and flawless. He sent tons of beautiful photos along the way so I could see exactly how happy and comfortable my Corgis were. Jorge operates with immense integrity and a level of professionalism that is rare to find. I could not possibly recommend him or Pet Cab any more highly. If you want absolute peace of mind and top-tier care for your beloved pets, book with Jorge!
September 15, 2026
Unprompted review
Reply from CitizenShipper
It’s easy to see how much Jorge’s care meant to you, especially with Taylor and her young puppy making such a long trip. We’re glad the regular updates and photos gave you confidence throughout their journey and that CitizenShipper helped you find someone who provided responsible pet transport. We appreciate you sharing such a thoughtful account of your experience.
Reply from CitizenShipper
Milagros, we’re glad to hear you had such a positive experience with a quick response. We appreciate you choosing CitizenShipper and are happy the process worked well for you. Thank you for taking a moment to share your experience with us.
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I cannot recommend UpDog Pet Transport…
I cannot recommend UpDog Pet Transport highly enough! They transported two precious kittens for us, and the entire experience was absolutely seamless from start to finish.
They were incredibly reliable, communicative, and professional, and most importantly, they took wonderful care of the kittens throughout their journey. Everything went exactly as planned, with no issues or surprises, which gave us so much peace of mind knowing our babies were in good hands.
Both kittens arrived safe, happy, healthy, and ready to settle into their new homes. When you are trusting someone with animals you already love so much, reliability and care mean everything, and UpDog delivered on both.
I would absolutely use UpDog Pet Transport again and would recommend them without hesitation to anyone looking for safe, dependable, and caring pet transportation. Thank you for getting our boys home to us safely! ❤️🐾🐱
September 21, 2026
Unprompted review
Reply from CitizenShipper
Laura, thank you for sharing your experience! We’re so happy CitizenShipper helped you find a transporter like UpDog Pet Transport, whom you felt confident trusting with your two kittens like UpDog Pet Transport. It’s great to hear UpDog Pet Transport kept everything on track, communicated throughout the journey, and made sure your boys arrived safe, happy, and healthy. When you’re putting the safety and well-being of pets you love so much in someone else’s hands, having a reliable and caring transporter can make all the difference. We really appreciate you choosing CitizenShipper and your transporter! We’ll be here if you ever need us again!
Stacy was amazing!
Stacy was amazing. Great communication, pictures and live GPS along the way. Highly recommended!
September 18, 2026
Unprompted review
Reply from CitizenShipper
Trudy, thank you so much for taking the time to leave a review! We are so happy we could help you connect with an amazing transporter like Stacy. It's also great to hear that Stacy's photo updates and live GPS kept you feeling connected the whole way! We appreciate you choosing us!
Citizenshipper has helped me find the perfect travel person…
Citizenshipper has helped me find the perfect, trustworthy person to help transfer my pets. I had peace of mind knowing Citizenshipper has done all the research and necessary steps to find someone for you. You can just choose from the long list and enjoy!
September 15, 2026
Unprompted review
Reply from CitizenShipper
Larissa, thank you so much for the wonderful feedback! We know that trusting someone with your fur babies is a huge deal, so we are happy to hear that our platform and vetting process and made it easy to connect with a great verified transporter! hanks for being a part of the CitizenShipper community!
Great service
Great service, thanks Jason! We appreciate your patience and support.
September 19, 2026
Unprompted review
Reply from CitizenShipper
Thank you so much for the review! We’re glad Jason made your experience smooth and stress-free. Patience and clear communication are crucial when transporting what matters most!
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Excellent transport!
Excellent communication, compassion, professionalism and care of the chins!
I would definitely recommend them to everyone! Laurie and Roy are the best of the best! Kudos!
September 14, 2026
Unprompted review
Reply from CitizenShipper
Laurie and Roy clearly know how to make a trip feel like it’s in the best hands! Leslie, we’re so glad their excellent communication and genuine care for your chins made such a great impression. We’re so happy they represented CitizenShipper so well and showed exactly the compassion and professionalism you’d hope for from professional pet movers. Wishing you and your chins many happy adventures ahead!
The best pet mover in the Catolinas
Put simply, Simon is THE best. Ten out of five!
September 15, 2026
Unprompted review
Reply from CitizenShipper
Sean, we’re so glad Simon made such a memorable impression and gave you an experience worthy of that kind of praise! At CitizenShipper, connecting pet parents with drivers who truly care is at the heart of what we do, and we’re so happy that came through in your experience. We’d be more than happy to help with any future shipments!
Cee did an amazing job transporting
Cee did an amazing job transporting. Bijoux arrived from Texas to Florida happy, healthy and well cared for. I will use Cee whenever I need to ship dogs in the future
August 12, 2026
Unprompted review
Reply from CitizenShipper
Sharon, that Texas to Florida journey sounds like quite the adventure for Bijoux! We’re so happy to hear Cee took such great care of your furry friend and that she arrived happy, healthy, and well cared for. It means so much to know you’d trust Cee and CitizenShipper again, and we’re proud to be recognized for the pet-first approach our community of drivers brings to every journey.
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