Central Transport Reviews 

Very disappointed in Central Transport services. They were supposed to deliver flooring to me on Monday, it was delayed to Tuesday and they gave me time frame of arrival and I requested they call before they get there so we could open the garage to off load the 3,500#'s of flooring. We got no phone call, they arrived earlier that the window, dropped one pallet at the top of our driveway near garage and two pallets on the curb in the road. Those other pallets were someone else's order - not mine - it had a label to be delivered in IL, we are in OK. I spent lots of time on the phone with both Home Depot (where we ordered the flooring) & trying to contact Central Trasport was very difficult. Finally, I was able to start an email chain to ask them to pick up the over 2,000#'s of flooring that was not mine in my driveway. Not to mention, when I texted the number that gave me the delivery window, I was told they haven't delivered yet - I sent them pictures to prove that indeed they had delivered - it was just a mess!!! I would not recommend using this delivery service - there are definitely some issues with communication & general customer service. I did give 2 stars due to the fact that my flooring did arrive - I do feel bad for the person in IL because their flooring never made it to the proper destination. I do not like giving out bad reviews - however, I do hope they can use this as constructive criticism and make corrections in the future. **I would like to update that they did call me today & apologize. They are sending a truck to pick up today.

I lost a $2,600 package. They will pick up even when you cancelled the shipment. Then they refuse to return the inventory shipment unless a full charge of $2100 is paid. I never review a company. However, this company is terrible and a small claims court date has already been set. Have inventory returned or cash value reimbursed. Absolute criminals. NEVER allow a pick up by Central Transport. Especially when it is designated as the shipping company used.

Terrible service, and the clean process is so terrible. I get stonewashed to every department, bouncing around to different departments. I lost a $6,000 package. I have pictures as proof of the driver being lazy and just leaving our packages to a customer. Just let me write on the ground. I usually don't leave reviews for this. Terrible.

I had an excellent experience with Central Transport. They were very accommodating in scheduling a delivery date that worked best for me. Everyone I spoke with, from the customer service representatives to the delivery driver, was polite, professional, and friendly. My shipment arrived exactly as expected and was delivered in perfect condition. I truly appreciate the great service and would not hesitate to use Central Transport again. Highly recommended!

I don't know that they have ever delivered on time. They schedule deliveries on the one day a week that we are closed. If they can't make the delivery, they update the status of the shipment to "Attempted to deliver" and don't show at all.

I called and waited on the phone for nearly an hour to talk to someone. They told me they would schedule the delivery first thing the next morning..... The next morning... I called and they told me it wouldn't be here for another day.

Now we are on the third day of waiting..... Yesterday, I was told by "Jessica" that she would make sure this was delivered today and that she would be following up with me at 10 am to confirm everything.... No delivery. No call from Jessica. Still waiting.

If you need things in a timely manner, expect professional help and customer service..... Use another company!

I've dealt with some difficult shipping companies over the years and I know that things happen from time to time, but this company is horrible. And they make it very clear that they couldn't care less about their customers.

Even searching for reviews on them shows that they are consistent with this type of service across the board. 1.3 star rating. (They've managed to get themselves an extra 0.3 rating by posting a 5 star review of themselves). I don't normally take the time to write reviews, but figured I had the time while I sit here and continue to wait on hold.

The wrong pallet was picked up (our fault). We noticed within 5 minutes after the driver left. There is only 1 phone number for all locations. We emailed, we tried to schedule a reroute, we called several times, we kept researching corporate and individual hubs for contact info. We finally called Virnich (who hired Central Transport). After a collective hold time of over 1-1/2 hours, we were able to speak to an actual person. That person promptly sent us back to the main menu. They don't even pretend to offer customer service. We know it was initially our mistake and that we would be charged A LOT because of it. We just wanted our product back so it could be sent to the correct customer.

The label shipment was on a hefty pallet, with strapping and corner protection plus blue shrink wrapping.

When it arrived, it had obviously been through very tough times, as I noted to the driver. The pallet was broken, straps and corner protection gone, with some new clear shrink wrapping! Five of the eight boxes were damaged, with content damage noted.

I filed a claim with Central Transport and they responded that the shipment had been received as they had accepted it, which was a complete lie! They offered $30 for about $450 dollars damage to the contents of the damaged boxes. This seems to be a totally disreputable company.

Worst company I have ever worked with in my life. They were hired by Rocky Mountain UTV to deliver my accessories. They have had my items for 11 days and it has been sitting 3 hrs away for the last 8 days. They keep telling me it will ship next day, only to find they don't have anyone servicing my area. The items have travelled from Utah to Denver to Kansas City to Sioux Falls and now stuck in Rapid City for a week. DO NOT USE THIS COMPANY

Also, Rocky Mountain won't let me cancel order

I'd give them a negative rating if possible. WORST LTL trucking company in the world. Lost a pallet in 5 hours time. And then deny the claims none stop as play the you don't have the correct information card.
Hope their trucks run on roads of nails. WORST ... DO NOT SHIP WITH THEM

If you want consistent delays, poor customer service, a complete disregard for your business and the products you're trusting them with, then central transport is the perfect company for you. I have no idea how they're still in business.

Horrible communication and they will straight up lie to you. Was supposed to receive my flooring shipment 3 days ago but they had my address wrong for shipping on the BOL. When it got corrected they never contacted me with an updated delivery date. So I went online and they had updated the BOL to be delivered the next day but had no time frame listed. After being put on hold FOREVER I finally hung up the phone and sent an email. They emailed back and said it was never scheduled for that day ...yes it was...I had a screenshot copy of the BOL. I go back to their website and now BOL is updated to the next day...but still I am never informed of anything...I have to search for the information on my own.Still no time frame...so I ask again...when and what time is this being delivered...Oml..then I get an email saying I never confirmed ...seriously. .and was told that they had called several numbers and left messages..NO THEY DID NOT!!!...so then I get a time frame for today between 10 and 2 so I go to the jobsite and wait again for hours just like I did the first day...no show! I look at the BOL online and time says now between 11 and 1.. oh, well ok..it is 3 so where is the dang truck? I am NOT gonna sit on hold forever againa so I email and wait...then I get an email that says driver is delayed and it will be between 6:30 and 7:30. We'll thank you because now I am going to miss my grand daughters ball game that starts at 6:30...arghhhh!!!!..and nobody could have told me earlier . So I email back and told them I was going home for a couple of hours and they needed to make sure the driver has my phone number so I can get there in time to meet him ( or he will be the one waiting for me)...well it was the FIRST time they did something right because as soon as I pulled in my drive the driver called and said he was nearly there...at about 5. Not 6:30-7:30 like the lady said so there was no point in me even driving back home just to turn and go straight back. Their communication skills are the WORST I have ever dealt with in a company and they will flat lie to you about things that you can prove otherwise. The next time I place an order and find out this company will handle the delivery I will cancel it. ***But on a positive note the driver was a really nice guy and he did an excellent job!

I’ve been waiting for three days for my delivery that was scheduled to be delivered at any time between 10 and two or nine and one or sometime before the end of the day. Still waiting for delivery
horrible service. I don’t think you can buy flooring from Home Depot because they use this company to get it to you. Had to cancel my flooring installation for tomorrow because it still has not arrived.

Apparently this delivery company is a “curb side” service. I ordered flooring from Home Depot and I received my order, a pallet of flooring at the street of my house. I called central transport and they said “we are a curbside delivery service” and could care less that I have a pallet of flooring wrapped in clear plastic wrap at the street of my home. Horrible horrible customer care!!!!!!!!

Don't ever use Central Transport!! I had a one pallet picked up on the 13th of May and as of May 28th they could not give me an answer on when they would deliver my pallet. They told me that they tried to deliver my pallet on Friday the 22nd but the place was closed. I told them if they look at the BOL it is stated that we are closed on Fridays. I had to hire a driver and drive 350 miles round trip to pick up my pallet plus rent a cargo van. They really didn't seem to care that they had my plant down and I laid my crew off until I received my material. Very poor Customer Service and never did receive a call back at the times I was promised. They really need a negative Star..

Terrible service keeps changing delivery date

I have waiting on a delivery that was supposed to be delivered April 30, still hasn’t been delivered, today is may 6 ,
Went to the location on Monday it said it would get delivered on Tuesday, no delivery
So maybe today, who knows
Terrible, would not recommend this company

THE BEST SHIPPING AND TRUCKING COMPANY HANDS DOWN WE APPRECIATE ALL CUSTOMERS AND TAKE PRIDE IN OUR WORK. CENTRAL TRANSPORT IS THE BEST COMPANY AROUND.

Absolutely terrible company.
They will change shipping pick up and dates without contact. They will confirm pickups and then cancel without contact.

Customer service is not helpful over the phone and they have no empathy.

Never use this company

Delivery scheduled last Thu, 10-2. Driver called at 4 pm (1st contact) to deliver in the next 2 hours. Declined & called Home Depot to reschedule to the following Thu. I checked the delivery status on Monday & noted delivery was reschedule to Tue, not Thu. Called Home Depot again Monday, & they asked me to call back tomorrow. Called Tuesday & Home Depot told me to call Central Transport direct. Called Central Transport direct & they confirmed delivery was rescheduled to Thu. Tue Central Transport driver called at 4 pm to tell me they were outside with the delivery.