Cabonline Group Reviews 

Used Sverige Taxi. Scam company. I booked a taxi and prepaid the trip. The driver hasn't arrived yet and he suddenly completed the trip so I got charged. Tried calling customer support but they just say excuses like they are closed or that I will be transferred. Nothing really happens. Thieves.

I've had multiple poor trips with cabonline. My company has a deal with them. I would allow them to be more expensive than the competition if they were not also worse.
I'm sitting in one cab right now. The driver first rushed me to exit the airport and then was not himself ready to pick me up but rather charging his car. It was not possible for me to contact him as redialing the number he called from was not possible.

Don’t use them.
Scam you on price.

Overcharged for trip in Malmö. Driver claimed it would cost 795 kr to go from Airport to City. I paid and later understood it should cost only 495 kr.

Complete scam. Avoid avoid avoid.

Pre-booked appointment to the airport, taxi never arrived. Two phone calls to the company adn 30 min later than the appointment and they still had no idea when I would get a car!

I have travelled today from my hotel in Sundsvall to Sundsvall-Timra Airport. The hotel called and booked the taxi the day before, so it would arrive at the indicated time. They charged me 790 SEK, when I expected a fare of between 500 and 600 SEK, which was the price listed online and what they charged me for the one-way trip. When I questioned the driver, telling him I expected it to be less and thought it was an excessive fare, he told me I should have booked a fixed rate. I explained that I hadn't booked it, but my hotel, and that I didn't know how they had made the reservation. He didn't give me any other option, so I paid. However, although the price isn't fixed, I think it's an excessive fare for the mileage.

Having taken a taxi from Stockholm Airport to Stockholm, when I attempted to make the payment at the end of the journey, the payment was declined 5 times across 3 different cards, however when I checked my card statements, all 5 payments were taken.

I have requested refund repayments for the past 2.5 months. So far, I have received 2 payments but the other 2 I am requesting have been refused. I have provided them with lots of evidence, but still nothing.

This is nothing short of a criminal business and if I could I would take legal action against them. Do not do business with them. They are liars and thieves.

We were a family of 6 persons. We landed with train in Bergen and had loads of luggage and needed to get to our hotel. There was one from this company parked outside the train station with a bus-type vehicle. Perfect for us. He was very friendly, helped us load the luggage into his car, and took us to our hotel. Very friendly. Charged according to the meter. We even booked him to pick us up at the hotel (after our stay) and take us back to the train station. He was there on time.
Thank you so very much for your service! Great job!
:)

In a time of 1 month, once the pre-booked taxi at the airport was 20 minutes delayed. I saw the driver coming, but he lied that he was waiting inside the airport...
Today I booked a taxi to the station, and 3 minutes after pre-booked departure time, the driver called me to tell me it would take at least another 10 minutes to get me. Then I would have missed the train and ran with my suitcase to public transport....

I see other people who have had similar experiences. Picked up right outside Scandic Rubinen in Gothenburg. The hotel should not allow them to park there, and I will be filing a complaint with the hotel as well. We needed a ride right down the avenue to the port. The guy, Kurdish from Turkey, went a long way, and instead of 100 SEK, we paid over 300 SEK. They are a total scammer, and I assume this is how they operate their business. People should band together to put these guys out of business. Information for Cabonline for their driver, if they care. REG: WBJ29E, TAXI: 739, FORAR: 259701. Maybe the guy's name is Dylan. He double-talked numerous times, but I thought he was just being nice, not trying to deceive us.

***Do not use this taxi company***
If I could give this company a zero rating, I would
The drivers take the longest possible route, including as many red lights as possible to run up the meter. They constantly ignore the navigation system that offers the best route.

Arriving at my destination, the driver randomly added an extra “terminal fee” of 31 sek.

The drivers are obviously trying to make as much money as possible, and will take you the most costly way home.

Not such great service from @Cabonline Ålesund - driver was 15 minutes late & decided that our airport check-in time could be delayed with 30minutes ‘as it is not a very busy airport’ - he informed us of this 15 minutes AFTER the booked pickup time by phoning us?? We had to pay NOK 482 iso advertised NOK 450. I sent e-mail to company e-mail on their website - no feedback. Very disappointing customer service.

Cabdriver just add ekstra.

2 out of 3 trips, the cabdriver add extra stuff to the trip. and when you ask the company about this. They just play dumb, and telling that the cabdriver push my mistanke. RIGHT, 5x is a mistake.!

I recently had a distressing experience with a Cabonline taxi driver. Despite agreeing on a fare based on the meter, the driver attempted to overcharge me significantly. When I objected, he locked me in the car and threatened police involvement. Fortunately, as we were still in the airport parking lot and the journey had barely begun, I paid a nominal fee just to leave the vehicle safely. This behavior is unacceptable, and I'm pursuing legal action. Cabonline must address this issue seriously to uphold their reputation for reliable service. I have also sent a detailed email outlining the incident to Cabonline.

Said a vehicle was on the way, half hour later no vehicle, called them was told the driver refused to pick up, said another driver dispatched and would arrive immediately, fifteen minutes later no driver still, called them again and they said no drivers available, which meant as a female I had to walk home alone at 11pm at night.
Avoid these cowboys!

Weird behavior from the driver. He askes me if I pay by card and then he proceeded to tell me that the prices are fixed from the airport after midnight. He did not use the meter at all. Also, he asked me to show him the road. Was he even a taxi driver?

I put a review up about being robbed by one of their drivers in Stockholm on the 13/6/23 i emailed the company but have not received a reply TOURISTS.BE WARNED do not use this company in Stockholm you will get robbed and the head office do not care

I booked a car calling Cabonline telling about all my luggage clearly. The rate was 2045 SEK and I agreed due to least cost. But they picked me up with a different car and at the time of dropping the cost was 3018 SEK. The reason they said was because of my luggage I need a big car hence higher cost.
Why they cannot intimate me earlier when I booked and only after saying after dropping.
So pathetic and inappropriate.
I am giving zero star and all those who book please confirm twice about luggage and car otherwise do not expect the least cost.

They suck, seriously how can they even operate. They have staff that usually doesn't understand regular swedish, they are rude and lacking empathy. My son had to wait in the freezing cold ,zub zero for almost an hour . Seriously!!!!!!!!! I hope you will lose your contract because you are not fit to drive people with disabilities!!!! Shame on YOU