Company activity

Updated 1 day ago

This page gives you a detailed overview of how bunq has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source, how many reviews they flag, and whether those flagged reviews actually breach our guidelines.

Claimed their Trustpilot profile: January 2018.

Confirmed details

Proof of identity

Proof of identity of a user associated with this account

Contact details

Google My Business account verified and synced

Bank account

Bank account registered during subscription process

Pays to access extra Trustpilot features.

Asks their customers for reviews — whether positive or negative.

Review sources

Where reviews have come from for the past 12 months

Organic

871

Verified

1

Invited

1,060

Redirected

4


Total reviews from the past 12 months

1,936

Star distribution by review source

How star ratings differ by review source from the past 12 months

Filter by

Reviews over time

How bunq got its reviews in the past 12 months

Filter by
Nov-JanFeb-AprMay-JulAug-Oct

Profile merges

How many profile merges happened in the past 12 months

October 9, 2026

2 profiles merged into bunq because they were about identical domains.

bunq's TrustScore became 3.7 after this profile merge (previously 3.7).

List of profiles

December 21, 2022

One profile merged into bunq because it was about an identical domain.

bunq's TrustScore became 2.6 after this profile merge (previously 2.6).

See details

New reviews by star rating

How many new reviews (distributed by star rating) bunq got each month in the past 12 months

Filter by
Nov-JanFeb-AprMay-JulAug-Oct

Reply behavior

How bunq replied to negative reviews in the past 12 months

  • Typically replies to negative reviews in 1 week or less.

  • Has replied to 98% of their negative reviews.

bunq’s flagging activity

How frequently bunq flagged their reviews in the past 12 months

What's a flagged review?

  • bunq may flag a review if they think it's in breach of Trustpilot's guidelines.

  • bunq selects the reason(s) they're flagging the review, so we know what to investigate.

  • We don’t hide flagged reviews that are under investigation, unless they are flagged as having harmful or illegal content (then we blur them out).

  • Our Content Integrity Team assesses whether the flagged review is in fact in breach of our guidelines. If it is, we contact the reviewer.

  • If the reviewer is unable to resolve the issue, we remove the review from trustpilot.com.

  • bunq flagged 191 of their reviews a total of 191 times.
  • 81% of those cases turned out to be invalid.

Distribution of flagged reviews by star rating

5-star

0

0%

4-star

0

0%

3-star

2

1%

2-star

13

7%

1-star

176

92%

*Data doesn’t include the 17 flagged reviews that Trustpilot is currently investigating.

What happened to the 191 flagged reviews from the past 12 months?

Reviews still online on trustpilot.com

159

Reviews removed from trustpilot.com

32

Review isn’t in breach of Trustpilot's guidelines for the reason(s) flagged by bunq

156

Reviewer resolved the breach of Trustpilot's guidelines

3

Reviewer didn't respond to Trustpilot's request to resolve the breach of Trustpilot's guidelines

32

Reviewer didn't resolve the breach of Trustpilot's guidelines

0