Awards.com Reviews 

1,025
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 380 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning quality of the awards, describing how beautiful and well-crafted each piece truly is. People also note that the ordering process is exceptionally smooth, fast, and supported by attentive account representatives. Buyers appreciate the careful packaging that ensures delicate items arrive safely without any damage. However, some people mentioned issues with product customization, noting errors in engraving or unexpected materials. Consumers also experienced occasional disappointments regarding proof processes, unexpected packaging conditions, or discrepancies upon delivery. Reviewers occasionally shared that certain orders arrived with missing details or required extra attention to correct.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the awards are stunning, beautiful,... See more

Quality

Consumers find quality to be positive, frequently highlighting that the awards are absolutely stunning,... See more

Order

Reviewers highlight positive aspects of order experiences, noting quick response times, helpful... See more

Staff

Users describe positive interactions with staff, frequently highlighting responsive and professional... See more

Service

People report positive experiences with service, highlighting that requests are fulfilled smoothly through... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I inquired about a custom order and a representative reached out to me the same day with some product suggestions. I was able to select an award within my price range and was provided with a proof rev... See more

Rated 5 out of 5 stars

Thank you awards.com! Lauren Hyde from Customer Service was extremely helpful and attentive. I had a very quick turnaround time (and unfortunately stalled a bit on confirming my proofs because of some... See more

Rated 5 out of 5 stars

Our company has used Awards.com for about 8 months and their glass service awards we use to recognize our milestone employees are a good quality and attractive product. I like working with the team at... See more

Rated 5 out of 5 stars

I LOVE working with Awards.com! Melissa, our account manager, reached out to ask if we needed to order awards again this year. From sending her our order details, proofing, and delivery, the entire ti... See more



Company details

  1. Trophy Shop
  2. also in
  3. Business to Business Service
  4. Corporate Gift Supplier
  5. Promotional Item Store

About Awards.com

Written by the company

Awards.com is a distinguished provider of custom awards, known for their extensive array of elegant recognition awards. They specialize in crafting bespoke crystal awards, which serve as timeless tokens of appreciation, and glass awards that combine contemporary design with classic elegance. Their catalog also features a variety of plaque awards, from traditional to modern, perfect for honoring any achievement. For commemorating steadfast commitment, their service awards for employees are tailored to celebrate milestones and contributions. In addition, Awards.com offers an impressive selection of acrylic awards, prized for their durability and clear, glass-like appearance. Every piece from Awards.com is meticulously designed to convey a message of excellence and is an outstanding way to acknowledge the hard work and dedication of individuals and teams alike.

FREE Shipping*

Written by the company

on orders over $500 within the US & Canada*
FREE UPS Ground Shipping on minimum merchandise purchase of $500 to one Contiguous US and Canada (excluding Yukon, Northwest Territories, and Nunavut) shipping address. Limited to US & Canadian orders. Other exclusions may apply. See site fore details.

100% Satisfaction Guarantee

+ Lowest Price Guarantee

100% Satisfaction GUARANTEE

We guarantee that the products you received are as advertised and manufactured at the highest quality and delivered at our lowest advertised price. If you are not 100% satisfied with your Awards.com purchase within 30 days of receipt, we will exchange your item or refund your money. We'll do whatever it takes to make it right!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,025)

353 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!

Excellent!! Customer service was exceptional! Delivery came in early which took a lot of stress off of me! Will definitely use you again!!
Angel Foundation FL😇

October 12, 2026
Rated 5 out of 5 stars

Amazing Customer Service!

We ordered awards for our biggest event of the year at the Beverly Hills Hotel, and the team at Awards.com went above and beyond to make everything happen. Everyone we worked with was incredibly kind, professional, and helpful throughout the entire process. Their customer service was outstanding, and we’re so grateful for all their hard work. Highly recommend!

October 12, 2026
Rated 1 out of 5 stars

One of the worst customer service

One of the worst customer service

October 8, 2026
Awards.com logo

Reply from Awards.com

We’re sorry you were unhappy with the experience, but we do want to provide some context.
There was an initial misunderstanding between our product and art teams regarding whether the decorative flourishes shown on the first proof could be produced on this clock.

Once identified, our team worked through the issue, created revised proofs that included the requested flourishes, and did not proceed until those proofs were approved.

Our team also remained actively involved through production and shipment, providing updates and tracking information along the way.

Most importantly, the finished clocks were ultimately produced with the requested design, successfully delivered, and you subsequently contacted us about ordering additional clocks using the same setup.

We recognize the process required more back-and-forth than anyone wanted, and we apologize for that frustration. However, our team did remain engaged, resolved the design issue, and delivered the finished product as approved.

Rated 5 out of 5 stars

And the Award goes to....

Awards.com offers and easy-to-navigate website with promot, polite and professional customer service represenatives. I was especially impressed with the superior quality, look and feel of my award plaques. I hightly recommend this vendor to anyone in the markt for an award or special recognition item that is both cost-effective and high quality.

October 6, 2026
Rated 5 out of 5 stars

Thank you Elle!

Elle, our contact representative responded quickly and followed through with our order in record time. It was a simple process, and all of our requests were fulfilled.

September 21, 2026
Rated 5 out of 5 stars

Helpful and urgent for my quick turnaround time

Thank you awards.com! Lauren Hyde from Customer Service was extremely helpful and attentive. I had a very quick turnaround time (and unfortunately stalled a bit on confirming my proofs because of some project complications on my end), and Lauren and the team worked hard to get my very custom award created and shipped to arrive before the date I needed it. The award also looked awesome. The etching was clean and the glow on the actual award is so cool! Highly recommend this company. We will be back for sure.

October 1, 2026
Rated 5 out of 5 stars

First Order was a Success

I inquired about a custom order and a representative reached out to me the same day with some product suggestions. I was able to select an award within my price range and was provided with a proof review shortly thereafter. I even asked for a modification from the original design and it was updated by the next day. The order was completed and received within a week or so. They look so good!

September 28, 2026

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