Avant Reviews 

32,261
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 885 reviews, reviewers had a great experience with this company. Customers frequently mention that the application process is extremely simple and straightforward, allowing them to receive their loan funds very quickly. Many consumers also highlight the helpfulness of the customer service representatives and the convenience of managing their accounts online. Some reviewers were not happy with unexpected charges, high interest rates, and frustrating problems regarding billing or automatic payments. A few other people also felt that customer service could be unhelpful when trying to reach support agents or resolve disputes. Additionally, some consumers experienced difficulties with annual fees and delays in receiving their physical cards.

What people talk about most

Payment

Clients share ambiguous opinions on payment, with some consumers reporting frustration over disputed... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many consumers praising representatives as... See more

Service

Users describe positive interactions with the service, highlighting a quick, easy application process and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an online process that is extremely... See more

Price

People report negative experiences with price, frequently highlighting unexpected annual charges and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Like always make it very clear and easy to apply for a loan. Life is not easy at all in special with inflation rates going up and we are the one who support all consequences no matter what. Unfortu... See more

Rated 5 out of 5 stars

The process with Avant was quick and easy. I didn’t experience any issues or have questions along the way. I was emailed multiple times asking if I needed funds, which was honestly a relief because I... See more

Rated 5 out of 5 stars

I love your card because I can use it anywhere and when I have to call and talk to your representatives they are always very helpful and friendly and polite and knowledgeable. That’s why I wanted your... See more

Rated 5 out of 5 stars

Loan application was an easy process to follow any questions that needed to be asked by Avant they will call and send a email. Customer service representatives are very pleasant, overall once all docu... See more


Company details

  1. Non-Bank Financial Service
  2. also in
  3. Financial Consultant

About Avant

Written by the company

Primary-Brand-Mark-Blue-RGB-1

Three products, one goal: give everyday Americans access to the financial products they deserve.

Avant was founded in 2012 with the goal to improve the borrowing experience for middle-income consumers. Avant now has a credit card, secured and unsecured personal loans and has helped over a million people get the financial products they deserve. A combination of technology, analytics and superior customer service allows Avant to provide a fast, fully-online process for personal loans and credit cards.


Contact info

4.2

Great

TrustScore 4 out of 5

32K reviews

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4.2

All reviews

(32,261)

834 reviews in the last 12 months

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Rated 1 out of 5 stars

Payments Not Posted in a Timely Manner

Sent out a check payment along with other payments to other companies on the same day. All have been received and cleared except Avant. They won't post credit to my account until 14 business days has passed. Ridiculous policy. Payment should post and credit when received.

October 13, 2026
Unprompted review
Rated 1 out of 5 stars

I have had 4 unauthorized debits since…

I have had 4 unauthorized debits since n my account for 15.59 . I explained to them this in 4/26 Then on 9/26 they explained to me they can inly do a one month creditWhy . Everyone I want talk to says call here call there . All theysay is talk to this dept then this one etc etc. someone will call you back , never happens. I have to file a ftc complaint and waste more time . Anyone who wants this card . Please don’t do it . They act like they can get awau wih anything.

October 9, 2026
Unprompted review
Rated 1 out of 5 stars

Offer had hidden annual fee undeclared

Signed up with a mail in offer that said no annual fee. Later after my first transaction they applied a $39 annual fee. I would not have accepted this card if I knew it had this fee. I contacted support, because their website is ABSOLUTE GARBAGE and I could not cancel any auto payments on their TRASH website. I sent emails and they said I have to call the phone number about the annual fee and the problem with the autopay. I contacted support on the phone because the email support couldnt help, and the first person couldnt help me with much other than cancelling the auto pay (this helped). The situation has been escalated to a higher manager or something now, and I have to wait longer, to get this annual fee removed. I immediately closed my account (somehow could do this just through an email which was fine.) and the account was closed within 30 days. Hopefully they remove the annual fee and keep my account closed because I did not accept this fee.

I will change my review if they honor the situation and fix it.

September 30, 2026
Unprompted review
Rated 1 out of 5 stars

Poor service

What a horrible company. Do not use these people services. They are very poor when it comes to business. Every loan i had with these people was paid in for immediately. Not sure why they keep pulling my name when i dont never their services. Horrible for business. Pkease go harass someone who need your money because i dont. They will contyto bother you. Not good..

October 8, 2026
Unprompted review
Rated 1 out of 5 stars

It’s easy to get a credit card with…

It’s easy to get a credit card with this company but once you do, don’t plan on having any sort of customer service because they could care less about helping you. I made a payment on my due date it was just a little bit past the daily cutoff time and was charged a late fee. When I called about it, I was told there was nothing that they could do. So I just paid off my balance at the end of last month and called to close my account today and I had a balance of $8.45 in interest fees! Since they’re such a helpful company, they expected me to pay that $8.45 instead of trying to keep me as a valued customer and absorbing that interest fee. I’m so glad to be done with this company!

October 8, 2026
Unprompted review
Rated 1 out of 5 stars

Pre-selected credit card offer with false promises

I received a pre-selected offer in the mail with a QR code and all these promises, especially the one that says, “ you’re already pre-selected, so it’s easy to apply without the worry because it won’t hurt your credit score to check your offer.” Yet, upon scanning the QR code and going to the website trying to obtain my personal offer, I was funneled to a credit card application in full. Meaning I had to enter all of my personal information from Social Security number to address, etc. and in order to complete the process it requires checking several boxes that include giving a lot permission to contact me electronically and also permission for them to do a inquiry on my credit. Which will impact my credit score and that directly contradicts what the offer letter I received says. I called and spoke with two different live agents at Avant, and both of them could not grasp this concept and told me to “contact MY credit reporting agency directly” for my issue. Needless to say, I will not be applying for a credit card with this type of financial institution.

October 8, 2026
Unprompted review
Rated 1 out of 5 stars

Bad loan

I applied for a loan. It was an emergency.I thought it was approved. I was told I would have an answer within 24 hours. I didn’t hear anything from them for 3 days. Then when I finally do hear from them, they have 1 million questions about my credit history like they can’t just look it up. I’m not jumping through hoops to get money from anywhere. So I canceled my application and I’ll figure it out on my own.

October 8, 2026
Unprompted review
Rated 1 out of 5 stars

I am very disappointed with my…



I am very disappointed with my experience with Avant Credit’s customer service. I called today, 10/08/2026, at approximately 10:25 AM regarding an issue that I needed help resolving.

Unfortunately, the representative I spoke with was extremely unprofessional and disrespectful. Instead of trying to help me resolve the issue, she told me, “That’s your problem, not
mine,” and refused to assist me. Her tone and choice of words were inappropriate and unacceptable for a customer service representative.

I also asked for her name, but she refused to provide it. She mentioned a name that sounded like “Lenna,” although I am not certain that this was her actual name.

I sincerely hope that Avant Credit’s management will review this call and take this complaint seriously. Employees who speak to customers in this manner do not represent the company in a professional or respectful way.

Customers deserve to be treated with respect and to receive reasonable assistan
ce when they contact customer service. I hope management addresses this matter so that other customers do not have to experience the same treatment.

October 8, 2026
Unprompted review
Rated 1 out of 5 stars

Run as far as you can

Run as far as you can. You are due next month, they mark you late and report that to the credit bureaus. They also charge you for not collecting auto pay, after you already paid. They give you a federal protected forbearance and mark you late on the credit bureaus. The worst nightmare of my life. 3 months fighting this abuse.

October 7, 2026
Unprompted review
Rated 1 out of 5 stars

This is the worst credit card I have

This is the worst credit card I have. All bad reviews on reddit. I BARELY use this card only last resort and their purchase fees a month are high so if you make the minimum payments it will NEVER go down. The app is useless cause you can't even look at your transactions. I just want to pay this card off and close it. It also always gets declined at stores. Worst card ever!

October 7, 2026
Unprompted review
Rated 1 out of 5 stars

avant just add a annual fee on me…

avant just add a annual fee on me 10-6-2026 they say I been late never true I have a 100 percent payment history my wife has cancer I used my cards setting at a 48 percent utilation just 18 percent over but I am trying to save my wife life this card is not worth having they go by TransUnion I have cought them way behind updateing information and giving false information I tried to talk to them they tell me just shut down the card when said and done my utilation is about 40 percent 10 percent above the average just more dam money for them late fee & paper fee & and now annual fees there very sorry card company never been late with them and. pay more than I should and still got screwed by them

October 6, 2026
Unprompted review

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