Teleah from Aged Care Decisions team was friendly and supportive. She stayed in touch with me throughout the process of initiating my mother’s SAH package. I felt confident and able to manage the onsl... See more
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Everyone I spoke to was very helpful n knew their job well n gave no false hope or run around. Call backs to check how things went were very comforting n confidence boosting so u knew u were not doing... See more
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Zoe was so understanding and explaining the options in detail, never once rushed and made sure the end choice was best for the needs and care. Answered all concerns with recommendations best fulfilled... See more
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Lisa Fabian was so understanding of our current position as we navigate this journey with our parents. She was patient and informative and I felt she truly showed compassion throughout our phone call... See more
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Company details
About Aged Care Decisions
Written by the company
Australia's Largest Home Care and Residential Aged Care Matching Service for Families
We take the stress and running around out of finding home care, including Support at Home, respite care and residential aged care options for your loved one.
We help your family find providers that match your loved one's care needs, budget, location and preferences.
Our Services
Find Home Care Providers
Compare suitable in-home care providers based on your needs, location and preferences.
Find Respite Care Options
Explore short-term care options for planned breaks, recovery or urgent support.
Find Residential Aged Care Homes
Compare aged care homes that match your loved one's care needs, budget and preferred area.
How We Can Assist You
✓ Explain how the home care and aged care processes and fees work.
✓ Create a customised report of care options matching your loved one's needs, preferences, location and budget.
✓ Provide information about home care, respite care and residential aged care options available in your area.
✓ Assign a dedicated Placement Specialist to guide you through each step.
✓ Help organise provider discussions and residential aged care facility tours.
✓ Coordinate with care providers and admissions teams on your behalf.
Why Families Choose Aged Care Decisions
Aged Care Decisions is a fast, free and independent service for families looking for care options for someone they love.
Our Placement Specialists help families compare suitable home care, respite care and residential aged care options. We can also assist with provider comparisons, tours, paperwork and the practical steps involved in arranging care.
Find and Compare Home Care and Residential Aged Care Options Across Australia
COMPARE YOUR OPTIONS
Free Support for Australian Families
Contact info
4.7
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
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Steve was incredibly helpful and Juliet…
Steve was incredibly helpful and Juliet connecting me with Steve was also appreciated
October 14, 2026
Staff were very helpful and informative.
October 14, 2026
I was offered a number of options
October 14, 2026
The people that I spoke with were both…
The people that I spoke with were both knowledgeable and helpful enabling me to proceed to the next step in finding suitable accommodation options.
October 14, 2026
Steve was extremely helpful and set my…
Steve was extremely helpful and set my mind at ease at such a stressful time
October 12, 2026
Reply from Aged Care Decisions
Thanks so much for taking the time to share your experience, Sarah. We're so glad Steve was able to provide reassurance during such a difficult time. It means a lot to know he made a difference for you, and we'll make sure to pass on your kind words to him. Wishing you all the best on your aged care journey.
The Aged Care Decisions Team
They made me feel like they cared about…
They made me feel like they cared about helping me .
They listen and are trying to find a place for my father it’s nice to talk to people who care.
October 13, 2026
Reply from Aged Care Decisions
Thanks so much for sharing your experience with us, Lorraine. It's wonderful to hear that our team has been able to support you as you search for the right place for your father. We're genuinely here to help, and knowing that came through in our conversations means a lot. Wishing you and your family all the best on this journey.
The Aged Care Decisions Team
Emilie was very helpful in looking for…
Emilie was very helpful in looking for a facility that would be suitable for my husband for respite for 3 weeks. I appreciate the help
October 13, 2026
Reply from Aged Care Decisions
Thanks so much for taking the time to share your experience, Kathleen. We're delighted to hear that Emilie was able to help you find a suitable respite placement for your husband for those three weeks. We'll make sure to pass on your kind words to her. Remember, we're always here if you need any support navigating the aged care process.
The Aged Care Decisions Team
Reply from Aged Care Decisions
Thanks so much for taking the time to share your experience, Julie. We're delighted to hear our team took the time to support you through what can be such a challenging process. It really means a lot to us that you felt looked after. Wishing you all the best.
The Aged Care Decisions Team
As a Carer
As a Carer, the support I received gave me peace of mind in relation to finding suitable respite care for my husband. Our needs were respected and the information given was most valuable.
October 12, 2026
Reply from Aged Care Decisions
Hi there,
Thank you so much for sharing your experience with us. We're so glad we could help you find the right respite care option for your husband and that the guidance we provided gave you confidence during the process. Knowing that we respected what mattered most to you and your family means a great deal to us. Our team genuinely loves supporting carers through these important decisions.
The Aged Care Decisions Team
Reply from Aged Care Decisions
Thanks so much for taking the time to share your experience, Ian. We're delighted to hear our team made the process straightforward for you and that their communication style put you at ease. Navigating aged care can feel overwhelming, so it means a lot to know we helped make it a little easier. We really appreciate your feedback.
The Aged Care Decisions Team
Caring and a great help during my…
Caring and a great help during my journey through the Aged Care process
October 10, 2026
Unprompted review
Reply from Aged Care Decisions
Thanks so much for taking the time to share your experience, Kerry. We're so pleased we could support you through the aged care process. Navigating this journey can be challenging, and it means a lot to know our team was able to provide the care and guidance you needed along the way.
The Aged Care Decisions Team
Reply from Aged Care Decisions
Thanks so much for taking the time to share your experience, Kylie. We're delighted to hear our team was friendly and helpful in supporting you. Our aged care specialists genuinely care about making this journey as smooth as possible for families, and your kind words mean a lot to them.
The Aged Care Decisions Team
Bad intel; low choices
Out of a 20km radius there were 2 options suggested, the 1st of which rang me same day and said you were wrong we dont do respite.
October 9, 2026
Tailored aged care facilities in my area
June 18, 2026
Reply from Aged Care Decisions
Thanks so much for taking the time to share your experience, George. We're delighted to hear we were able to connect you with relevant aged care facilities in your local area. Finding the right fit close to home makes such a difference. We really appreciate you sharing your feedback.
The Aged Care Decisions Team
First home did not suit
First home did not suit. No follow up. No alternates provided
September 28, 2026
Great service,and very clear
October 8, 2026
Reply from Aged Care Decisions
Thanks so much for taking the time to share your experience. We're thrilled to hear that our service was helpful and that we were able to communicate everything clearly throughout the process. Clarity really matters during what can be such a complex and emotional journey, and we're delighted we could provide that for you.
The Aged Care Decisions Team
Very empathetic
Very empathetic, caring and supportive. Explained what I needed to know in depth and in a way that I could understand.
October 9, 2026
Reply from Aged Care Decisions
Thanks so much for taking the time to share your experience, Maria. We're so glad to hear that our team was able to explain everything clearly and support you through what can be such a difficult process. It means a lot to know we could help you feel understood and cared for during this important decision.
The Aged Care Decisions Team
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