Technical Lead Advisor, Library Services, Sikt
Anna Moody
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AI Knowledge Base Software That Resolves
80% Tickets Automatically
World's easiest customer support help center & internal employee knowledge base in one
FREE. All Features. Forever.
No credit card required.
Setup in under an hour.
AI Knowledge Base That Writes, Answers & Improves Your Help Content
AI Brain
AI Writer
AI Search
Suggestions
Translation
Insights
AI SEO
Style Guide
Guide Creator
KNOWLEDGE BRAIN
As You Feed Content, AI Knowledge Base Gets Smarter
As you expand your knowledge base, AI continuously learns from your website, articles, video walkthroughs, FAQs, and docs, so answers stay accurate, relevant, and always up to date.
WRITER
Got a Topic? AI Drafts Your Article in Seconds
Generate full help articles from a topic or brief. Not happy with a section? Ask AI to refine, expand, or simplify it, right inside the editor.
SEARCH ASSISTANT
AI Searches for Knowledge & Returns a Clear Answer
AI searches your entire knowledge base and returns a single, accurate, and synthesized answer. Not just a list of links. Users get what they need, first time.
ARTICLE SUGGESTIONS
AI Understands Intent, Shares the Right Article Instantly
Even when users ask in casual, natural language, AI understands intent and surfaces the most relevant articles. No exact keyword match required.
ARTICLE TRANSLATION
AI Translates Articles, Keeping Tone & Formatting Intact
Instantly translate any article into multiple languages with AI. No loss of tone, formatting, or accuracy. Serve global users from a single knowledge base.
INSIGHTS & REPORTS
AI Flags Knowledge Gaps, So You Know What to Fix
Uncover content performance at a glance. Let AI flag failed searches, identify broken links, pinpoint knowledge gaps, and suggest what to write or fix next.
SEO OPTIMIZATION
AI Optimizes Metadata, So Articles Are Found Instantly
AI generates SEO-optimized titles, meta titles, and descriptions for every article, so your knowledge base gets discovered by search engines and your users.
STYLE GUIDES
Set Your Tone Once & AI Writes in Your Brand Voice
Define tone, terminology, and formatting rules once, and AI follows them every time it writes. Consistent, on-brand content across your entire knowledge base, automatically.
GUIDE CREATOR
Record Your Screen & AI Writes Step-by-Step Guide
The tool records your on-screen interactions like mouse clicks and instantly transforms them into a series of annotated screenshots with individual steps. No writing required.
Your Peers Switched to ProProfs & Here's What They Say
Create Customer Help Sites, User Manuals, or Private Knowledge Base
See What Customers Built With ProProfs Knowledge Base
How to Build a Knowledge Base with AI in Minutes
1
Feed your knowledge to AI
2
Customize with your logo & colors
3
Publish. AI takes it from there
Feed your knowledge to AI
- Share your site URL, docs, or PDFs
- No content yet? Just describe your product
- AI builds your articles instantly
Customize with your logo & colors
- Upload your company logo
- Apply your brand colors and fonts
- Format for a clean, professional layout
Publish. AI takes it from there
- Go live with one click
- Embed in your product or share with customers
- Get AI-powered reports and keep content fresh
Never Answer the Same Question Again
The AI search on your help site understands plain language questions, not just keywords. It pulls the right answer instantly, filters across your entire knowledge base, and connects directly to Live Chat so your chatbot handles the repeat questions automatically while your agents focus on the ones that actually need a human.
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Customers ask in plain language. The AI returns the right answer, not a list of articles to sift through.
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Multiple help centers, one search. Every article surfaced from a single query.
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The bot answers the same three questions your team fields every day. No escalation needed.
One AI Brain for Every Touchpoint
Knowledge Base, Live Chat, Help Desk, and Surveys unified in one suite, under one login.
- Live Chat pulls answers straight from your knowledge base
- Help Desk auto-suggests articles before a ticket is even raised
- Surveys track feedback, fix gaps, and improve CSAT
- Knowledge Base gets smarter from chats and tickets
One Platform for Your Customers, Agents, New Hires & Search Engines
Allow Public or Private Access
A modern knowledge base platform helps you create both public and private knowledge bases, depending on your target audience. You can keep the knowledge base public for customer self-service or allow access to only internal employees using passwords and privacy controls.
- Keep your knowledge base public or private
- Enable single sign-on for authorized access
- Control knowledge base visibility
Delight Customers With Instant 24x7 Self-Help
Ditch the frustration of long wait times and endless phone menus. Offer instant, 24/7 support through a self-service knowledge base. Empower customers to find answers on their own time, reducing reliance on your support team for common issues.
- Provide round-the-clock self-help
- Make customers independent
- Reduce dependence on calls and emails
Help Agents Improve Customer Support
Agents need information at their fingertips to be able to answer customer questions right when they arise. With a simple knowledge base platform, your customer support staff will always have access to the most updated information. They can leverage that knowledge to cater to customer requests, make informed decisions, and deliver delightful customer support experiences.
- Help agents resolve issues confidently
- Provide agents 24x7 access to information
- Reduce issue resolution time
Boost Team Collaboration
Assign clear roles and permissions so everyone's on the same page. Plus, built-in commenting lets you share ideas and discuss projects directly within the platform.
- Assign roles & permissions
- Collaborate to build & share knowledge
- Provide feedback via internal comments
Improve Employee Onboarding
New employees need constant support to get familiar with an organization and meet work expectations. An online knowledge base brings them up to speed with your company’s culture and work dynamics. It provides new hires with centralized access to critical information related to your products and services, company policies, employee data, work processes, and much more. This allows them to learn conveniently at their own pace and become self-reliant right from day one.
- Bring employees up to speed quickly
- Make learning easy & convenient
- Provide a seamless onboarding experience
Improve Search Engine Ranking of Your Knowledge Base
If you opt to make a public knowledge base (we also support private & secure knowledge base), you can make it SEO-friendly with a single click and get additional customers, leads & traffic. We've designed ProProfs such that when SEO settings are enabled it shows up on top of search engines, driving more visibility to your brand. Experience the industry's most powerful SEO capabilities in a knowledge base.
- Make discovery easy
- Get top search rankings & reach
- Increate traffic & visibility
100+ Settings & Integrations
Design beautiful knowledge bases using branding features and pre-made templates, or customize fully with CSS and HTML. Configure 100+ settings for common tasks like single sign-on, security and more. Integrate with popular tools such as Google Analytics, Wufoo and more.
- Branding, Templates, CSS
- Configure 100+ settings
- Integration with CRMs, help desks, chat & popular tools
Try ProProfs Knowledge Base for Free
Create wow self-service experiences for your customers & employees
Try it Free
No credit card required.
Teams Like Yours Already Use ProProfs Knowledge Base Software
Financial Services
Education
Healthcare
Technology and Software
Retail and E-Commerce
Professional Services
CHALLENGES
- Compliance docs in shared drives
- Inconsistent agent answers
- Audit prep takes weeks
- Slow regulatory updates
SOLUTIONS
- One searchable KB for all policies
- AI flags stale content
- One-click audit-ready docs
- Publish updates in minutes
"Our compliance team stopped dreading audits the moment everything was in one place." – Risk and Compliance Manager, Regional Bank
CHALLENGES
- Repeat questions flood admin
- Info across ten systems
- Slow onboarding
- Knowledge walks out the door
SOLUTIONS
- Self-service deflects repeat questions
- Centralized knowledge
- Structured onboarding docs
- Institutional knowledge preserved
"Our admin team stopped answering the same fifty questions every semester." – Head of Student Services, University
CHALLENGES
- Staff hunting for protocols
- Paper-based compliance docs
- Impossible role-based access
- Slow policy updates
SOLUTIONS
- Role-controlled access
- Centralized versioned docs
- HIPAA-ready controls
- Instant policy publishing
"Nurses stopped calling the back office for protocol lookups." – Chief Nursing Officer, Regional Medical Center
CHALLENGES
- Docs fall behind release cycle
- Agents can't find answers fast
- Writers spend weeks on docs
- Public docs not SEO-indexed
SOLUTIONS
- AI drafts docs as fast as features ship
- Agents find answers mid-ticket
- Writers review, not write
- One-click AI SEO
"Our docs now ship the same week the feature does." – Head of Developer Experience, SaaS Platform
CHALLENGES
- Order questions overwhelm support
- Inconsistent answers
- Customers wait on hold
- Peak season spikes
SOLUTIONS
- AI deflects repeat questions
- Centralized policy KB
- 24/7 self-service
- KB scales without headcount
"We deflected 80% of order tickets during Black Friday without adding a single agent." — VP of Customer Experience, Online Retailer
CHALLENGES
- Knowledge trapped in senior consultants
- Scattered templates
- Engagements start from scratch
- Client knowledge lost
SOLUTIONS
- Centralized methodologies
- Searchable playbooks
- Proven KB for new engagements
- Client knowledge preserved
"New consultants ramp up in days now, not months." — Managing Partner, Consulting Firm
Everything Your Knowledge Base Needs
Works for all skill levels. No download, no code, no training needed.
Plain language questions get direct answers, not a list of articles to hunt through.
One click makes every public article optimized for search engines.
Fully accessible on laptop, tablet, or phone. Your KB goes where your team goes.
Your logo, your colors, your fonts. Looks like yours, not ours.
Password protection, SSO, and role-based access keep your KB as private as it needs to be.
One article. Translated and live in over 90 languages with AI.
Every manual, SOP, and policy in one place. Always findable, always current.
See what users searched for, what returned no results, and exactly what to fix next.
How to Choose the Right Knowledge Base Software
Google & AI-Style Search
Look for an AI-powered search that instantly surfaces accurate, human-like answers, going beyond simple keyword matching. Crucially, the platform must include Search Analytics to track failed queries and identify content gaps.
Granular Access Control (RBAC)
Select a solution that offer unified hosting for both public and private content. Implement Role-Based Accesss Control (RBAC) to ensure that customers only see public help sites, while internal teams have access to sensitive SOPs and manuals.
Seamless Integration with Workflow Tools
Your tool must integrate deeply and natively with your core tools like CRM (Salesforce, HubSpot) and service desk platforms, to embed help content directly at the point of need. Teams shouldn't have to leave their primary application.
Governance & Version Control
This must log every change, track revisions, and allow instant rollback to previous successful versions, providing an unalterable audit trail for compliance.
AI Content Creation & Drafting
Accelerate time-to-value using integrated knowledge base AI tools that generate first drafts of SOPs, technical guides, or FAQs. This significantly reduces the effort required by subject matter experts for content creation.
Multi-Language & Custom Branding Support
Choose a platform that supports easy Multi-Language translation workflows. Additionally, the solution must support Custom Domain and White-Labeling so your documentation reflects your professional brand image.
Why Do People Choose ProProfs Knowledge Base?
ProProfs Knowledge Base solution offers powerful features that work together to help you create a public and private knowledge base, manuals, documentation, and much more. It is easy to set up and requires no coding skills or specialized training. Robust integrations with leading tools and a solid support system are other striking features that give this tool a competitive edge.
We Believe Software Should Make You Happy
We are building a 100-year company with awesome human support
We are building a 100-year company with a mission to DELIGHT customers. People think we’re crazy to offer phone, chat, and email support. We still do it. When it comes to awesome support & building delightful software, we go the distance - try it, and you will love it.
24/7 Awesome Human Support
Frequently Asked Questions
What Is a Knowledge Base?
A knowledge base is a centralized, searchable library of articles, guides, and FAQs that helps customers or employees find answers on their own instead of raising a support ticket. ProProfs Knowledge Base lets you build one from scratch or by importing existing Word or PDF content, and layers in AI to draft, organize, and maintain the articles for you as your content grows.
What Makes ProProfs Knowledge Base Different From Other Knowledge Base Software?
Most knowledge base tools treat AI as an add-on. ProProfs Knowledge Base builds it into the entire content lifecycle, not just writing.
For creators, the AI Writer feature drafts and refines articles from a prompt, AI Article Translation adapts content into other languages, and AI Style Guides keep every article on-brand automatically.
For end users, AI Search Assistant delivers one direct, summarized answer instead of a list of links, AI Article Suggestions surface the right article even from a natural-language query, and AI Knowledge Brain continuously learns from your content to keep answers accurate.
For ongoing optimization, AI Insights & Reports flag search gaps, broken links, and content weaknesses, AI SEO Optimization suggests improvements to titles, tags, and meta descriptions, and AI Step-by-Step Guide Creator turns screen recordings into ready-to-publish guides, making it a complete AI-powered knowledge management solution.
Who Is ProProfs Knowledge Base For?
It's built for customer support and success teams creating self-service help centers, IT and HR teams building internal wikis and onboarding documentation, and product or technical teams publishing user manuals, SOPs, and technical documentation. A single account can run public-facing and internal knowledge bases side by side, so one platform covers customer-facing help and internal company knowledge.
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Less FAQs
ProProfs is a Recognized Leader in Knowledge Management
Press & Ratings
Try ProProfs Knowledge Base for Free
Create wow self-service experiences for your customers & employees
Try it Free
No credit card required.