Terminal Shopping Transfer

Need to visit a shop that isn't in your departure terminal? We're here to help.

Make sure you arrive early

We can only arrange a transfer to other terminals if you arrive at least 3 hours before your flight is due to depart.
Contact Shopping Services

Contact Shopping Services to arrange your transfer. A member of the team will meet you after security in the departure lounge of the terminal you are flying from. They will then escort you to the terminals and shops you wish to visit.
Be aware of the minimum spend

This service is only for passengers making purchases of £250 or more. We cannot transfer passengers to retailers that have stores in every terminal. Terms and conditions apply.

Please contact our Shopping Services team if you have any questions. You can also get in touch by calling us on +44(0) 800 6785324.