Terrible customer service
Terrible customer service. We placed an order of nearly $20,000 for staff uniforms and have experienced issue after issue.
Receipts for charges to our company card have still not been provided, emails go unanswered, and there is no clear communication regarding ETAs.
Team members are notified that orders are ready, only to arrive during paid work hours and discover that half the order is missing.
Some alterations were also done incorrectly, and even appointments involve excessive waiting times.
For such a significant investment, the lack of communication, organization, and accountability is extremely disappointing.
Reply from Suitsupply
Hi Julie, thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you’ve had with your order, from the missing receipts and unanswered emails to the unclear ETAs, the incomplete pickups, the alterations and the waiting times at your appointments. This is not the service we aim to provide, and we understand how disappointing it is, especially for an order of this size. Since you placed this order as a business, our Corporate team is best placed to assist you further. Please reach out to them at corporate@suitsupply.com or corporateservice@suitsupply.com, and they will assist you from there.
Suitsupply Customer Service
service@suitsupply.com