Sent marketing mail for dead pet
I was upset they sent a MARKETING birthday card for my pet who passed away almost a year ago. I had already updated my pet profile on their website months ago to notify she had passed and the profile on Chewy had been memorialized long ago. To receive a marketing card with a promo code to celebrate her “birthday” when she clearly wasn’t having one was upsetting. It was so impersonal and generic as well, clearly a sales tactic. Like why are you sending this marketing gimmick and introducing painful memories? They never sent any condolences or anything after she passed. Why are they sending a birthday card after she passed almost a year ago? Bad taste in the mouth
30 September 2026
Unprompted review