What a terrible experience!
What a terrible experience. We signed up and paid for the promotional 3 day vacation at BasPro. We eventually had to do the 3 days at Hotel - Lodge At Shenandoah Crossing or loose the payment that we had already made. To do this my wife chose to take a friend who was willing to travel with her and sit through the presentation as I had to stay home to care for our dog as the Hotel is not pet friendly. They booked them in at the hotel and my wife explained that I couldn't make it - she paid more money required for the hotel booking, no problem. The next morning arriving for the presentation things went absolutely insane. The staff started shouting at my wife because we signed a contract and I have not joined her. They were so aggressive and disrespectful telling her that she forfeits all the benefits that we paid for, for the stay. My wife's friend respectfully asked what can be done to redeem the situation. The staff member retorted aggressively that they needed to leave or pay the full rates for the stay. My wife's friend said fine here are my credit card details - the staff member was so disorientated that she couldn't even get the details down. Added to this was how terrible the Hotel accommodation was - no sufficient amount of plug outlets in the room, the room phone didn't work, cobwebs, the room lacked basic maintenance, empty shower soap dispensers and when reported to the front desk - no room care. Absolutely, unprofessional sales, hotel management and hospitality.