I had a vehicle to be shipped recently…
I had a vehicle to be shipped recently and upon google searching, Trustline Carriers showed up as a top option.
The quotation process was quite smooth, and Scott contacted me 5 min after I submitted my request. A total of $600 ($200 booking fee + $400 paid directly to the driver) was quoted. Been warned that a lot of these brokage firms take the "bait and switch" approach, I was very skeptical on the price. After confirmed with Scott that the $600 total is what I was going to pay, and Scott vowed that he would get my car shipped at that price, even though couple other firms quoted me about $1000.
I signed the contract and paid my $208 (4% processing fee on credit card).
The second day, Scott call me and informed me that I had to pay $1100 total since he could not find a driver who was willing to ship my vehicle at $400. Wow, what a surprise. Of course, the contract is constructed that I would loose my $208 booking fee if I back out.
After complaining, Scott was able to find someone who would ship my car for a total of $850 (including his $200 brokage fee). Not much I can do at that point since I did not want to lose my $200, I yielded, and Scott confirmed the pickup on Tuesday.
Tuesday, the driver did not show up (his truck broke down); same excuse for Wednesday, but finally the driver picked up the vehicle on Thursday. He actually did a very good job documenting 60 pictures, and provided a BoL. During the process, Scott did answer my phone calls and provided good communications.
Car showed up 3 days later as communicated. No damage. The offloading was quite smooth. The driver was very polite as well. Good communication on his side.
Overall, it did put a bad "bait and switch" taste in my mouth. Would I use them again, probably not. But I guess other guys are using the same tactics, maybe.