Kiavash Zare

We are sorry we were not able to meet your needs at this time. We wish you the best moving forward.

Thank you for your positive review! We’re delighted to hear that you found the price-to-quality ratio excellent and that Hugo guided you through a smooth and efficient process. Should you have any questions in the future, we’re always here to help. We truly appreciate your recommendation! 😊

Kind regards,
Yvar Teensma
Owner of Qonsult

Hi Kiavash,

Thank you for sharing your experience with us. We’re truly sorry to hear about the difficulties you encountered during your trip from DC to NYC. We understand how frustrating it must have been to deal with the ticket issue and the disappointing service at the bus station.

As a booking platform, our goal is to connect you with various travel providers, but we’re not directly responsible for the service they deliver. However, we take your feedback seriously and have forwarded your concerns to the bus company to ensure they’re aware of the situation.

While we can’t control the service provided by the travel companies, we always aim to support our customers when issues arise. Someone from our team has reached out via email with a resolution we hope is to your satisfaction.

We truly value your loyalty to Omio over the years, and we’re sorry that this experience has left you disappointed. Should you have any further questions or if there’s anything else we can do for you, please don’t hesitate to reach out.

Kind regards, 
The Omio Team

Good afternoon Kiavash,

This is indeed not a good start. I would be happy to solve this problem with you. I can recommend contacting us via Whatsapp, Facebook or X. You can find the options at www.simpel.nl/klantenservice/contact.

Have a nice afternoon!

Greetings, Jahduar
Simpel

Dear Kiavash Zare,

We understand that you experienced an issue with a SIM swap on your Netherlands number, and we are sorry about that. We would like to inform you that the SIM swap has been successfully completed. Please dial *102# to check the Lycamobile number. 

Regards,
Albert
Lycamobile team

Dear Kiavash,

We are sorry to hear that you've had such a negative experience with our services. Please provide the Lycamobile number or reference and a brief description of the issue so that we can investigate and get back to you.

Regards,
Albert
Lycamobile team

Dear Customer,

I'm truly sorry to hear about your experience with our customer service. Your feedback is important to us, and we want to address any issues you encountered. We strive to provide excellent service, and it's disappointing to hear that we fell short of your expectations.

Please share more details about what happened so we can better understand the situation and work towards improving our service. Your feedback helps us identify areas for improvement, and we are committed to resolving any issues you've encountered.

Kindly share the mentioned details with us at trustpilotreview@lycamobile.com.

Naveen
Lycamobile Team

Hi Kiavash,

I'm sorry to hear about your frustrating experience with our service. We understand the importance of having a working SIM card and receiving proper assistance from customer support.

Please accept our sincere apologies for the inconvenience caused. We would like to assist you in resolving this issue promptly. Could you please provide more details about the problem you're facing with transferring your SIM to a new SIM card?

If you're having difficulty with our customer support, please let us know, and we will escalate your case to ensure you receive the assistance you need. Our goal is to provide a positive experience for all our customers, and we appreciate your feedback as it helps us improve our services.

Please reach out to us directly at trustpilotreview@lycamobile.com so we can assist you further with transferring your SIM and resolving any other issues you may have.

Naveen
Lycamobile Team

Dear Customer,

We sincerely apologize for the frustrating experience you've had with our service. Your feedback is important to us, and we understand the importance of resolving these issues promptly and effectively.

It's concerning to hear about the issues you've encountered, including the subscription problem and the unauthorized use of your SIM card. We take security and customer satisfaction seriously, and we are committed to investigating and resolving these issues for you.

Please provide us with more details about your Lycamobile number and any reference numbers related to your interactions with our customer service team. This will help us address your situation more effectively and ensure that appropriate actions are taken.

We value your business and want to regain your trust. Please reach out to us directly at trustpilotreview@lycamobile.com so we can work towards resolving these issues promptly.

Naveen
Lycamobile Team

Sorry to hear about your experience Kiavash.

Please create a ticket using the following form providing all relevant details, and we'd be happy to look into this: https://support.kraken.com/hc/en-us/forms/20969315234196

Once you have done so, let us know the ticket # and we will escalate it to high priority.

Thanks,
Kraken Support