Deeply disappointed and stuck looking for a way out of Bluegreen Ownership poured a lot of cash into Bluegreen…
We poured a lot of cash into Bluegreen with nothing more than a dream of building fun family memories together. For years we stuck with it, even shelling out for a Platinum upgrade after being cornered with scare tactics about Hilton buying out and us losing everything.
Ever since April, we’ve been trying to reason with Bluegreen, going back and forth and explaining our situation with total transparency. Our life changed completely after Mark endured a severe fall and subsequent back surgeries. He is now completely confined to a power chair. We reached out to Bluegreen over and over, informing them that we simply need to part ways because their resorts are inaccessible for us. Despite claiming they are ADA compliant, the doors are too narrow, there are no walk-in showers, and my husband can't even get around or enjoy the properties we are paying for. On top of that, Mark is now on a fixed income due to disability, and the maintenance fees have become entirely out of sight.
Instead of showing any grace, understanding, or willingness to help us considering our real medical hardships, Bluegreen’s responses have been purely transactional. First, they told us we couldn't discuss anything until our massive mortgage loan was paid off, only offering useless resale or trading programs. When we pressed further, they threw an outrageous exit quote at us totaling over $73,000 just to walk away from the membership we can no longer use, or nonchalantly proposed we default on our payments before they could just take the property back and ruin our credit.
We have always honored our commitments, but this treatment is heartbreaking. Dealing with health crises deserves compassion, not rigid corporate walls and inescapable financial hurdles. We just want a fair, reasonable exit so our family can close this chapter, put this behind us, and move forward.
