Davinia Bremner

Booking Gave me seat reservation option which I selected. I like to face forwards on the direction of travel. When the ticket came through there is no seat allocation. I have been mis-sold these tickets and also wasted/lost a silly amount of time on customer service line. Not quick. Not convenient and not sold as described. Avoid

Generic response below. I tried that already. Useless

A driver just came up our street. Two witnesses saw him drive over our cat. And he drove off. Either not paying attention and going too fast on a 30mph neighbourhood street leaving my cat to die on the road

Appalling generic response to my complaint. Help centre is a bot chat. Just insulting

Appalling customer service. Totally unprofessional. Long wait dropping g off and connecting car. Had to get a bus to some long stay car park. I asked what bus to catch and where to disembark and the customer service staff literally shouted at me down the phones. Horrific experience. I am absolutely disgusted by the service I received. Totally unprofessional. Inconvenient and rude

Flowers did not arrive on time. I specifically paid for the flowers to be delivered on my Mums birthday. They did not arrive.

I now have a message saying they will be delivered today. Too late!!! No idea what they look like but I’m already beyond disappointed

I love InPost. A genius, easy, efficient way to ship. I have sent hundreds of parcels this way and only had two lost packages. Those issues were never resolved but I am willing to forgive

Super efficient. Excellent, fast, efficient shipping and products of high quality

Two broken mirrors were delivered. I have chased and chased for a refund. All they have offered is to send us two more!! We do not know how to dispose of two boxes full of broken glass….. we do not want anymore. We are entitled to a full refund.

Customer service are useless. Do not buy from Debenhams. They may have kept the name but this is not the same quality company that’s it used to be. Avoid like the plague

Do not open an account with this bank. My card has been blocked three times this week!!! After making the payments, confirming my magic number, approving the payment in my online app and face biometrics and still…. TSB blocks the payments!!! That’s three hours of my life spent on stupid call centres speaking to totally unempathetic robots to remove the block only to be blocked again

I paid £220 First class return Nottingham to London. On my return, I was seated besides a filthy seat that looked like someone had vomitted on it. In addition, no coffee or tea service because it was Sunday??! Why on earth do you call that first class???? What did I pay a premium for? Certainly not a clean carriage and certainly not a cup of tea, wi-fi is rubbish and train is filthy. I emailed a complaint and received an extremely lame response, Lost me forever EMR

Two Christmas deliveries went missing. The first one was returned after only 1 failed delivery attempt items now out of stock. The second one was lost completely. I chased and chased the package. ASOS responded that I needed to contact the delivery partner. Why is that my responsibility? International shipment stopped tracking when it left UK so no way of knowing how to do this. Now too late to arrive in time for Christmas anyway as I am travelling. I will never order from ASOS again. ASOS you have changed and not in a positive direction.

Appalling. No communication regarding my very expensive mission parcel. I chased and chased for one month!!! Finally I got an update that it is sitting at a local branch in Riyadh and needs customs payment.... no information as to which local branch or where this is !!!! There are hundreds of them!! Christmas presents now too late to pick up

Stunning dress but unfortunately didn’t fit me, my size was OOS so it had to go back but the customer service was excellent and the refund was very quick. I would shop again with Closet London in total Confidence. Thank you