SD

Very friendly, efficient and so far so good

We booked two nights in a Treehouse lodge and pre arranged celebration decor for my son's birthday at a charge.
Arrival was efficient and we were quickly guided to our lodge with dedicated parking outside and a golf cart taking our luggage in for our arrival. The lodges are wonderful, private and isolated. Spacious, clean and with a seperate bedroom and futon style beds for the kids in the main room.
We were greeted with chocolates, cakes, hand written cards, books with personal notes for the children, fruit and Lauren-Perrier champagne which were lovely touches. It's a beautiful set up with private hot tub and log fire. We went in January so it was ideal. The beach is a walk away through the grounds where we found games and football table. The beach was clean but being January was quite empty, the local area seemed empty with nothing in particular to see but very easy to get around. The hotel itself is quite dated and may suit an older crowd so we stayed mainly in the lodge and went to eat out locally and sampled the bar. Breakfast was included both in the restaurant and with a very adorable (very large) hamper which is delivered each morning through the hatch. It was full and more than enough for 4 with fresh pastries, fruit, milk, meat etc. Just out of curiosity with tried breakfast in the main hotel too which was wonderful. It is very expensive, we paid around £1,300 for 2 nights, but for a getaway it was perfect. We couldn't fault anything. We pre booked to use the pool which has seperate areas with a jacuzzi, sauna etc. It was large, clean and felt like we had private use apart from 2 other families. The staff here were very friendly.
The hotel do place a service charge on absolutely everything which i didnt realise until back home, including the turn down service but once I notified them, they quickly removed and reimbursed me where requested. It's perfect for some privacy and time away to celebrate special occasions. Would definitely recommend a visit to the Treehouse lodges.

Nic R was very helpful, professional and friendly. I felt he went above and beyond with my query and explained everything to ensure I had all the info needed and retrieved old documentation for me also. Thank you for your support and the prompt guidance.

Friendly, helpful and informative

Really straight forward, simple and quick

I had an issue and they were prompt and helpful and very quickly sent replacement towels.
Always a brand you can trust and rely on for everyday comfort and luxury

My son has been tutored by Eeshan for nearly 2 months now and has been really happy with the interaction,support and progress. He has found him very easy going and has helped him in grasping concepts in maths and biology; also recommending Eeshan and the group to his friends. I would happily recommend the centre with no hesitation. Communication with Amer is easy, friendly and very straight forward. I have received an insightful progress report also which has helped to understand where we need to focus.

Solihull branch, the member of staff who greeted us was lovely but everyone else couldn't muster a smile or pay any attention. We waited an hour for our food, the food itself was OK, pricey for what it was , the app to order was quick and easy but the waiting and staff conduct just made it a poor experience. They acted like we were an inconvenience being there, or that's how they made us feel

The garage I was assigned to were great, very friendly, professional and speedy. The whole process was easy and hassle free

Great quality products and speedy delivery, thoughtfully packed.
Great variety, got exactly what I needed.

Always our favourite go to with a red velvet cupcake which is both vegan and gluten free so perfect for my daughter, shame there is not a bigger selection for youngsters in this catergory but still good nonetheless. Shipping is pricey but the cakes are hand delivered with care.

Always a seamless and easy transaction with a great variety of products, promotions and responsive customer services. My go to every time.

Always great tasty cakes, with updates on deliveries. Shipping is very expensive to Birmingham but I pay it because we love the cakes when celebrating birthdays. Variety and taste is always great

The biscuits were lovely and very tasty with lots of compliments. The customer service and response was excellent, they supported me with a delayed delivery that I needed, very friendly and prompt. Will definitely be ordering again, highly recommended