Mrs Janet Bond

The mechanic was very courteous and explained everything he was doing. Dud a great job

We are regular customers but last night was out of order !! We rang for a taxi and was told it would be 20 minutes. 40 minutes later no taxi. I called back to be told drivers have declined to do the pickup. I told them my wife was disabled and uses crutches and was tired standing up because of nowhere to sit. The operator put the phone down on me and I had to call back. DRIVERS DECLINING?!!! Absolutely disgraceful!!

This was the second time we had Neil to fit a product for us. Again a fantastic job, perfection all round the edges. Great guy to talk to also. Would really recommend 😀

I can only go by my experience and that was, I made a claim, there wasn't an issue and the claim was paid promptly

Great flight and service BUT.....I gave 3 stars instead of 5 because you only allow passengers to buy goods with a card and not cash ! I didn't have my card so how annoyed I was that you would pull a stunt like this. Cash is king but you obviously dont think so 😡

Darren was very friendly and professional. He explained to me what he was doing to get my car back on the road again.
The only bad experience was that the RAC did not explain to me that the filter and oil change which was booked in, was indeed authorised by Motorbility. I was sent an Email informing me how much it would cost and asked me how I would like to pay ! Consequently I cancelled the booking because payment should not have to have been made by myself.

The guys attended and did a great job. Very friendly and knowledgeable. Vikram and Jasbir
Job number 14082731

The policy itself is fair, but to be charged around £100 more than the previous year was a bit much I thought. The reason we was given was because we were a year older.... (Really ?) and inflation.

I uploaded my specific personal photos and they were positioned exactly as I wanted them on the card. The text I wanted was spot on. Also, the card was delivered on the day I asked for it.....EXCELLENT!!

I find it bad that this company is no longer a member of ABTA. Apparently they took themselves off this in 2020. This means customers do not have a mediator to go through if they wish to make a complaint. This means that whatever Love holidays say, goes. We complained to Love holidays who apparently asked the hotel staff about our issue....the hotel staff LIED, but Love holidays took what they said as Gospel.....Love holidays then CLOSED our case which we thought was quite ignorant and rude !!

UPDATE...06/09/2024

As can be seen from the replies from LOVE HOLIDAYS they are NOT prepared to offer any compensation whatsoever. It seems they are claiming this is an impossible situation for them to do anything and it also seems the word "sorry" will make it all go away ! .....Let me just reiterate to anyone wanting to book a holiday with LOVE HOLIDAYS, if you have a complaint, you are on your own to get any successful conclusion because this company is NOT a member of ABTA who are normally mediators to help with your case.

FURTHER UPDATE 6/9/24

We received an update, this time it seems to have come from the hotel itself....DIAMOND HOTEL, SUNNY BEACH BULGARIA.
We complained of flies being on the food, something we saw with our own eyes. Let's face it, who would have food which has had that vermin on it ?
The hotel stated that it disinfects to keep flies out which is fair enough but when windows are open then, HELLO, the buggers will indeed come in.....simple. We spent 95% of our time eating out because of this, eating only boiled eggs in the morning on a couple of occasions. The hotel was doubting this.....really ? Some staff were very rude and ignorant, something the hotel us denying yet, other guests were also complaining about this.
In conclusion to this part of our novel the hotel ended their letter to us with repeated apologies for any inconvenience......Well if they were never at fault why have they apologised !??

UPDATE 8/9/24...

LOVE HOLIDAYS have again tried to shut down our report !! This goes to show what we set out to prove...LOVE HOLIDAYS will not help you if you have a complaint ! This is why they opted out of being part of ABTA. It seems that too many people had issues and they were incompetent to deal with them. We, as their customer didn't mean a thing, they sided with what the hotel said.....Anyone reading this report, please do not think we are just one who have a grudge.. believe us there are many...just read the reviews. It has been hell trying to explain our predicament but when a company such as this knows they are nor a member of ABTA then they know they are on a winner....below is part of the reply we received from LOVE HOLIDAYS...
"As you are aware, we have investigated this matter with the hotel supplier and do appreciate that your feedback on the issue you experienced does differ from how the hotel has reported the matter.

Unfortunately, as your agent, we are sure you can appreciate the difficult position this places us in, but we cannot see that the hotel supplier would gain anything from providing a report that does not match the information they hold on record."

Basically, LOVEHOLIDAYS are calling us liars !! Let's face it reviews are there to let other potential guests know exactly how it is.....all we can say is check out all the other reviews and then make up your own minds about LOVE HOLIDAYS and the DIAMOND HOTEL, SUNNY BEACH, BULGARIA ! Just visit TRIPADVISOR to see the truth or....just contact us because we do not want anyone else to have a bad time here !!

Remember, LOVE HOLIDAYS left ABTA in 2020 over customer refunds.....This, says it all!

Waiting for a package off Evri. Status says "we have got it" with name and address of recipient. It says it is at the depot awaiting courier collection.... apparently been there 7 days now and hasn't budged. I receive a message off them via Resolver and they are now stating they cannot locate the item. Really ? It's at the depot but now cannot be located?? I believe porkies are being told here !

I was trying to rule out this company being a scam company. I sent specific questions asking about them to which they would not reply. Be careful !

Excellent items. Only issue I had was the gift wrap you used. You made it so small that the glue actually spread on to the product packaging.

Got great help with rep on phone getting travel insurance ......marvellous