Damaged Item, replacement part still not sent
I received a damaged part included with a Grace Glass bong (G337BL-BOX), contacted the company multiple times by email, was assigned a ticket number and a month later there still has been no response despite sending them all the documentation requested. I've written to both the US and UK addresses and still ... nothing!
They do not answer the phone either, simply sending you to a voicemail box that is full so you aren't even able to leave a message.
At this point, I've contacted the manufacturer in the Netherlands with the hope they can exert some influence on their distributor.
I placed multiple orders with everyonedoesit over a week period in early January 2016, spending several hundred US dollars. Most of the items arrived without incident, however, I also received a partial order without explanation. After contacting eveyonedoesit by email (remember they don't answer the phone or allow you to leave a message) I eventually received a reply that the remainder of my incomplete order was out of stock.
I would NOT recommend purchasing from this vendor due to their non-existent customer service and lack of communication. If you can find another distributor selling the same item, BUY IT ELSEWHERE, even if you have to pay more!
13 February 2016
Unprompted review