Poste Italiane Reviews 

There aren't enough negative things to say about this pseudo-company. Every time you entrust something to them, all you can do is pray that everything turns out okay. It’s a disgrace; they deserve to go out of business, and I hope that happens.

We sent a parcel from Italia with an Italian person to provide language translation and correct details. The package is currently sitting in their Perugia depot and they are refusing to send it due to incorrect address. The address was correct, but we provided another address but they still refuse to deliver. We have been pushed from one person to another, had an Italian friend call them but they were rude and refused to help, in fact everyone has been very rude including the original counter staff. We now have a parcel we paid 39 Euros to send and it is stuck with no way of getting this resolved. It contains 400 euros worth of clothes which we will probably never see again. I wouldn’t even give Italiaposte 1 star, dreadful!

I am extremely disappointed with the service provided by Poste Italiane. This is not the first time the courier has claimed that I was “not at home” when I was actually at home all day waiting for my package. No one rang the doorbell or attempted to contact me.

This kind of false delivery attempt is unacceptable and causes unnecessary delays and inconvenience. Customers should be able to trust the tracking information they receive.

I hope Poste Italiane improves its delivery service and ensures that couriers make genuine delivery attempts instead of reporting customers as absent when they are not.

Parcel bought on AliExpress. There was a small mistake in the delivery regional code. (Even with the mistake, other parcels were delivered correctly in the past). This one disappeared. The address was clearly identifiable. Phone support was very unkind and unsupportive. Basically they said: the address was written wrong, your problem. I wrote a formal complaint. It was closed after a few days without sending me any reply or explanation. I lost the parcel.

Yet again my temu parcels not delivered. No tracking update etc. Last year over €400 list to them taking my goods.its about time something legal was done about the service

I rated poste Italiane with one star, only because there is not anything less than that.
I think it's not very reliable company for delivering.
It happened many times before that they claimed they couldn't find my house or they said I was not at home, even when I was on sick leave so it was very little time which I was not present at home so I don't understand how they could managed to miss me being home.
But usually I´m an adult working person as most of the people who will order something online so they have to have some strategy on how to deliver even if the person is not present at home. Which other companies never failed to do so, yet poste italiane already so many times.
Also I really don´t even believe they even try to deliver some days, because this would also happen in the past on the days when me and my boyfriend had different working shifts so there was always someone home... and we also never receive any call from any mailman that he is trying to find our house or that he is trying to deliver and we are not home.

the order did not come and I even could not anything about it. (i did all the work)

AVOID SENDING INTERNATIONAL PARCELS THEY JUST DISAPPEARS THROUGH THIS SERVICE. THE WORST POST IN THE WORLD.

Posted new clothes for newnew grandsons from Trevignano to Scotland and they lost the package for 3 months and still have not found it. Absoluythe worst customer experience ever. Unhelpful, officious, rude and not in the slightest interested in helping customers. AVOID AT ALL COSTS.

This Poste Italiane branch is honestly one of the worst places i’ve ever dealt with. No one there speaks anything other than Italian, and even if they understand a few words, they’ll never use them to help you. Instead, the moment they realize you’re struggling with Italian, they get even meaner, it’s almost like they enjoy watching foreigners suffer just to feel superior. The level of arrogance and hostility is unreal. There’s only one elegant lady in that office who is actually kind, professional, and speaks English fluently. You’ll recognize her immediately, she’s the only one who looks like she didn’t just escape from an asylum. She’s the only reason this place deserves even one star. Everyone else? A total disgrace. These are some of the most disrespectful, miserable, and unprofessional people I’ve ever met in any workplace. It genuinely feels like Poste Italiane selected people who hate their lives and placed them here to make sure everyone else ends up hating theirs too. They act like gods behind their tiny desks, looking down on anyone who needs help. A bunch of incompetent lowlifes who have no skills, no decency, and no idea how to treat people. The problem with stupid, useless people is that once you give them even the tiniest bit of power, they’ll abuse it just to feel relevant, and that’s exactly what happens here. Pure racism mixed with laziness, bitterness, and complete lack of humanity. This branch represents everything wrong with public service in Italy.

I purchased an item from Italy and returned it Dec 2024
It's now March 2025 and the return is still undelivered and I am unable to get any information .
A complete waste of time and money.

Yes......what can I do about it?

Try to make a long story short. I live in Denmark and bought some gaming electronic through ebay. Since it is a special gaming electronic, I'm only able to buy it in from USA and, to my pleasant surprise, also from Italy. I order my item through a private person, they send it right away and I can follow the tracking through e-bay's website. Everything is fine. They (i do not know what delivery company) try to deliver the package while I'am not at home unfortunately. But afterwards I do not receive any information from the company, just silence. I think that the package has probably been transferred from Post Italiane to a delivery company that operates in Denmark so i try to contact Post Italiane. First on December 29 = no answer then I try again on January 3 = no answer and now I have written to them again on January 16. Incredibly poor service. I'm still waiting to hopefully get the package so my fiance can get his Christmas present.....

Lost parcel valued 800 Fr.
RD247960244CH
No compensation.
Post asks for my understanding. 😂😂

Bunch of incompetents and/or thieves.

Awfull service .if you don't like being a postman give it to someone else. Maleducati! God bless UPS and Fedex.

I am waiting now 2 months for a product I bought from an italian seller who trusted in this shipping company and I should have my product long time ago. Worst shipping company ever they do not respond emails and they do not respond calls and now I do not know where is my shipment and if it Will arrive one day to my country from Italy because every time I check the state of the shipment its says still stuck on Italy thieves !!!

My experience with Poste Italiane has been nothing short of a nightmare.

Firstly, their delivery personnel never call upon arrival. Instead, they simply leave without making any effort to deliver the package. To make matters worse, they don’t leave the package at the nearest post office, which would be a logical and convenient solution.

Their working hours are extremely limited, and they don’t deliver on Saturdays and Sundays. For anyone with a busy schedule, this is a major inconvenience.

To top it all off, their customer service is non-existent. It's impossible to resolve any issues or get any help. It’s as if they don’t care about their customers at all.

Avoid Poste Italiane at all costs. It’s the worst delivery company ever.

Worst possible service I ever had to deal with. I purchased a product and shipped it directly to my office like I always do. They claim to have attempted to deliver on 9/12/2022 at 3:20 pm which is false because I and all my colleagues were there at that time and no one rang. Then on 12/12/2022, they say the package is going back to the sender without any other attempt or notification being sent. When I try to contact them it's impossible through any channel of communication. This is not the first time unfortunately that Poste Italiane show how incompetent and unorganized they really are.

Having lived in more than 5 countries, I have never experienced a more incompetent national postal service.
Their customer service is non-existent and you can never get through to anyone on the phone. To emails, they do not respond.
I have been waiting for two packages that were out for delivery and supposedly attempted delivery. I work from home so was home at all times but there was never an attempt to deliver. No note was left as to where to collect the package either. It will likely now be sent back to the sender.
After paying for the service, this is fraudulent activity.
Avoid at all costs!

Liars. No one can tell you where your package is even when you have a tracking#!!!! And they don't care either. Rude people. They never leave a note, email or text saying where the package might be held.....

How could a great country like Italy have such a corrupt post system???