Farfetch Reviews 

69,267
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 7,907 reviews, reviewers had a great experience with this company. People frequently mention that shipping is remarkably fast and efficient, ensuring that online purchases arrive safely and in pristine condition without any damage. Customers genuinely appreciate the consistently excellent product quality, careful packaging, and the wonderful variety of authentic designer items available on the platform. However, some people mentioned receiving incorrect sizes, damaged goods, or incomplete orders that required extra time and communication to properly resolve. Some reviewers were also not happy with occasional delivery delays, missing items, or receiving unexpected products that completely fell short of their initial expectations.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising item authenticity, safe packaging,... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting fast shipping times and efficient... See more

Order

People report ambiguous experiences with order, as some reviewers praise the fast international delivery and... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with items like silk scarves,... See more

Service

Users describe positive interactions with service, highlighting fast processing, smooth returns, and a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered a pair of Horsebit mules; when they arrived and I opened the box, there was a pungent chemical smell—the kind often found in street-market knockoffs, whereas I’ve never encountered such an o... See more

Company replied

Rated 4 out of 5 stars

Item as described. Good Prada Scarf. I like it. Fast delivery. Why not five stars? I used to shop more often at Farfetch. Now I no longer have access to my favorite brands such as YSL.

Company replied

Rated 5 out of 5 stars

Amazing and fast delivery. Reliable when it comes to item authenticity. One does not have to worry whether the item is real or fake. Farfetch is my go to online shopping platform if I want to treat my... See more

Company replied

Rated 5 out of 5 stars

Really happy with my order! Delivery was very fast and everything went smoothly. The bag was packed very carefully and arrived in perfect condition, exactly as described. The return instructions were... See more

Company replied


Company details

  1. Online marketplace
  2. also in
  3. Children's clothes shop
  4. Homewares Shop
  5. Ladies' clothes shop
  6. Men's clothes shop

Written by the company

With more than 2,000 brands, from big-name luxe labels to hard-to-find emerging lab designers, Farfetch has an unrivalled product offer including the most exciting collections and sought-after pieces each season.


Contact info

4.1

Great

TrustScore 4 out of 5

69k reviews

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Asks customers to review

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4.1

All reviews

(69,267)

10,686 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Listing and stock issues

I ordered shoes, grey color, as provided in listing. Next day I received mail that my order was cancelled because the item was out of stock. I contacted support and I was told that I have to make new order if I want and previous order’s money will be returned. So, I did order new shoes, again with attached pictures of the same model but brown color.

Finally I received two same color shoes. They don’t inform me that my first order was active again. They push me to make new purchase. Also the pictures provided with listing according which I made second order, did not match with real Item design ( color ).

After that I am in endless mailing to somehow solve this issue but they very politely just ignoring my request. Meanwhile I explained all the details few times and ask for some solution to be offered by them.

6 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Shoes and dress

Excellent Shoes and dress! Everything arrived in perfect condition and was so beautifully wrapped and what matters to me; there was no plastic! The feel of the products when they arrive is amazing! Boutique shopping experience at Home! 🥰

14 October 2026
Unprompted review
Rated 1 out of 5 stars

I bought shoes for my holiday !i was…

I bought shoes for my holiday !i was sent the wrong shoes to start with and only one shoe cane .i am on holiday at the minute and ive had to buy new shoes . I am saddend i will not be purchases from yous again and i have sent all pictures and details that you need and i still have and a refund credit not or anything.

10 October 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Farfetch

I had a great experience with Farfetch. My product was taking a long time to ship and they looked into it for me and a few days later I had my new shoes! Customer service was helpful and timely and my shoes are great!

7 October 2026
Unprompted review
Farfetch logo

Reply from Farfetch

Hi Jill,

Thank you so much for taking the time to share your review! We are thrilled to hear that our customer service team was able to quickly resolve the shipping delay and that you are loving your new shoes. Ensuring you receive helpful support and fantastic luxury pieces is always our top priority at FARFETCH!

We truly appreciate your support and look forward to welcoming you back again soon!

FARFETCH

Rated 1 out of 5 stars

wrong item

The store mixed up my order and sent me the wrong T-shirt. I didn’t want to spend time sorting it out over $60.

8 October 2026
Unprompted review
Farfetch logo

Reply from Farfetch

Hi Alexander,

We are truly sorry to hear that you received the wrong T-shirt in your order. Even for a smaller value item, receiving the wrong product is frustrating, and we apologize for the inconvenience.

We tried to look into this right away, but unfortunately, we were unable to locate your order with the number provided. We have sent you a direct message request on Trustpilot asking for a few additional details (such as the email address associated with your account) so we can locate your purchase and assist you further.

Once you reply to us on Trustpilot with those details, our team will immediately look into this to make things right for you.

FARFETCH

Rated 5 out of 5 stars

Excellent Service and super efficient

Excellent Service and super efficient. In case something must be returned they are also super fast with the refund. The products are always how they described them. Very satisfied

12 October 2026
Unprompted review

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