BIG MAX Golf Reviews 

Had to return cart my husband bought me - customer service was wonderfully helpful. Truly hassle-free and nice people!

Got a Big Max Trio. Looked great and functions seem fantastic - EXCEPT. It falls over backwards all the time on the course.
I took this up with Big Max who said. 1. Try putting full water bottles in the front to counter ballast it... mmmm me thinks not, but thanks I don't need it to be heavier. 2. The trolly is not compatible with all bags... interesting, they didn't say this when I purchased it AND they cant tell you which bags it is compatible with!

The zip quality on these bags is not good avoid and buy another brand

In April 2026, I purchased a Big Max Cartbag Dri Lite Silencio 9C385C-NO in navy/orange. I chose this golf bag because of its practical compartment layout, attractive colour, and, most importantly, its waterproof features.

Recently, I played golf for the first time this summer, during a rain shower, and I was very disappointed to discover that all the zipped compartments were wet on the inside, with drops of water collected at the bottom of the compartments.

I submitted a complaint to Big Max, but I immediately received a rejection without any explanation or justification.

For five years, I used my previous golf bag of another brand without ever having a single drop of water inside, even though that bag was not advertised as waterproof.

I am extremely disappointed with both the quality of this product and the way my complaint has been handled. Given the product’s advertised waterproof features, I believe this issue deserves a proper investigation and a clear explanation.

Bought a big max golf bag and 12 months later one of the large pocket zips broke. Can’t be repaired. Very poor

I am really impressed with the customer service for my Bigmaxx E-lite 3. After contacting them about the issue, they ended up repairing it very rapidly, completely free of charge and shipped it back to me in perfect condition. It is rare to see a company take such good care of their customers. Fast, professional, and very generous. Highly recommended! Five stars! And btw the E-Lite 3 is a super trolley as well.

Very good product purchased last year. Sent a question by mail on how to adjust. Got reply within 24h with a detailed IFU.
Thanks

Responded quickly and thoroughly. Much appreciated.

This is my second bag. The zips broke on the first one but it was a couple of years old so I purchased the new bag (big Max Waterproof). This was a big mistake because the new Big Max has a different design on the inside. When it is full, it is top heavy and it flexes like a jelly so it has no strength on it when it's attached to the trolley. It is diabolical. So if want one of these bags then go and look at it first as the new ones are unusable

I have played golf for the past 50 years, and this is the best bag I've ever had, and BIG MAX is an extraordinary company. I've had it for almost a year, and it had a defect occur. I filed my claim, and within 24 hours BIG MAX sent me a new bag. Buy the bag for it's looks and utility, and know you have an excellent company backing it.

I have a BigMax trolley and a stand bag, I had a small issue with the trolley and Tracey from their customer support team was incredible, bent over backwards to help get everything, genuinely might be the best customer service I have ever experienced from a company. Very happy and will be buying lots more from them.

I bought this bag on Cyber Monday almost two years ago, and it's been great. A few months ago, one zipper came off, then two more, and the bottom of the bag started to tear. I contacted customer service, and within 24 hours they let me know they were sending a replacement bag. I wasn't expecting that at all. Their customer service is excellent, and I love the bag, so I'm very grateful I don't have to buy a new one. Shout out to Michael from their customer care/warranty department. I really appreciate your help.

Upon contacting the company for an accidental duplicate purchase, I had nothing but a positive experience! They responded quickly and were extremely reasonable with my explanation of why I needed a return. I’m extremely pleased with my Big Max golf cart here in Alaska!!! It’s perfect for these courses that do not have driving carts!! My caddy is smooth, has all the accessories I need for a comfortable game and I know that I can reach out to the company if I have any issues! Excellent customer service!! Thank you!!

I am lucky enough to have had 3 Big Max golf bags in my time and everyone has been exceptional, the quality is second to none. However, the latest bags zip has come away slightly, may I add the bag is two years old, so I contacted customer services about a repair or replacement zip. My communications were with a lady called Tracey, she was more than informative, efficient and helpful; she sorted the problem within a few days to my great satisfaction. I can not praise this company enough. If you are looking for a golf bag, you need go no further than Big Max.
Thank you for a great service.

Very good customer service, went above and beyond with my reques for an exchange and was shipped another bag in 24hrs. I guess that is why they are the no 1 golf bag company in Europe!! Plus their bags are awesome!!! Thanks to Michael!!

Very good service and excellent response. I asked to be updated when a replacement item came into stock and BIG MAX responded as soon as it was available.

Amazing customer service from Michael. He helped fix my issue and sent a replacement strap asap. I was very happy with how quickly and professionally they handled my problem.

Awful company to deal with their bags last about 2 years and then start to fail. If you try claiming on warranty they will inform you that the warranty is 2 years and then you have to register for an extension. Basically missed it by a couple months and now have to buy a new bag. Will never buy from this company again!

Nice light bag with plenty of storage, however played in rain yesterday for the first time and pockets mostly dry but a little damp so not 100% waterproof. The biggest let down is the fastening to hold to umbrella in place. One piece of cord and a little spring clamp that is nowhere near sufficient to keep the umbrella securely stored on the bag, look like a bit of an after thought. Wouldn't buy this bag again.

One of the best customer care experience that i ever had.
I bought a golf bag on a local dealer almost one year ago, the bag was perfect for me, unfortunately i had had a problem with one of the seam.
As soon as i fill the support form, they answer me back in only few hours, kindly helping me to complete the non compliance procedure.
They send me a new bag the same day i contact them.

I'am now a very happy and fidelized client.

Thanks for everything.

Vieri.