Wavesupboards Reviews 

UPDATE: The refund has now finally been received, more than two months after the original order. I am still waiting for a proper resolution regarding the ankle leash after the replacement supplied was also unusable.

After weeks of waiting for a replacement faulty ankle leash, Wave finally sent one — but it is also unusable. Despite being labelled a “Quick Release Ankle Leash 3.0”, even at its smallest adjustment it is far too large to secure around an ankle and the Velcro does not align. I contacted Wave again immediately and, once again, have had no response.
This follows problems from the outset: delivery issues, a faulty ankle leash with one board, one board that does not appear to hold pressure, and the other leaking air around the valve/pump connection while inflating, meaning I have been unable to get it to the required pressure.
I have repeatedly tried to resolve these issues through their chat service and email. Responses have been extremely slow throughout, and I am still having to chase them more than two months after ordering.
The products may look good, but my experience of the product quality and, particularly, the after-sales customer service has been extremely disappointing

FRAUDULENT COMPANY. I have sent this back for a refund, they have received the Kayak and are ignoring my emails and not issuing a refund.

Broke after one use. Email support is clueless. They are holding the kayak and my money

Bought a paddleboard a few months back, the stand/support on the bottom of the bag broke first use. looks like the rivet has snapped, emailed them on the 21st of august as per their process. followed up now with 3 more emails and not one response, their chat function on their website is next to useless, and there is a no phone number to call to get anything resolved. looks like ill have to do a charge back as currently im out of ideas. very poor service

Thank you for all your support Esther! Really appreciated !!

Originally I ordered the Trailblazer 3.0 kayak. This is a good kayak, however, after a few uses some faults were discovered (the finish of the kayak could have been better as water got in-between the clamshells). I contacted wave about said issues, initially it was a bit hard to get a hold of anyone, however once they replied they were very helpful in resolving the issue - they replaced our kayak with the Navigator 3.0 once it came back in stock. Thank you to Sophie, Jade, Ledjelyn and Sheila from wave for getting this sorted 😊

I bought a paddleboard and realised it was the wrong size before it arrived. I have been trying to return it for over 2 months. Wave keep asking me endless questions - why hasn’t it been opened? What condition is it in? Can you send a photo of the box? Can you send another photo of the box? They are doing everything they can to avoid picking it back up and fulfilling their terms and conditions. Disgusting

I ordered the Wave Tourer 3.0 package and I was immediately kept informed of the delivery status.
On arrival the items were extremely well packaged and in perfect condition. Being new to paddle boarding I found the Tourer very stable and a pleasure to ride.
I did notice that the advertised dual action pump was exchanged for a cheaper single action however, on notifying Wave I was informed that this will be rectified once the P2 pumps are back in stock.
Unfortunately the inflation valve has become stuck in the closed position. Once I informed Wave of this issue and sent them a video clip, I was immediately informed that I should receive a new valve within a couple of days.

Ordered a SUP for our daughters Birthday, product arrived well packaged and all seemed well. Found a problem with the pump in that it's readout didn't work. Wouldn't normally worry but manual was specific about avoiding over-inflation. Several attempts made to contact company, got told, via generic email, not to spam them or else be made to go to the back of the queue (lovely!). When we finally spoke to a human we were told the part was out of stock. That was in July. It's now nearly October and the part is STILL out of stock. So one sizeable Birthday present that's stayed in it's box, unused. We've been promised a replacement pump but don't ever expect to see it. Offered discount which we took, why wouldn't you, but that's really not the point. Will not use these again for sure!

I purchased two SUPs in July, one arrived after a week and I the other identitical SUP has not. I have been requesting a refund since the end of September, was assured on 1st September it had been issued. I still do not have a refund or my 2nd SUP. Communication is atrocious, there is no telephone number, only an e-mail. I would avoid.

Item still not turned up for over a month ago I’ve bought 2 padel boards off u and payed for replacement Finn

The Kayak arrived in good time, and I unpacked and inflated it. Sadly the next day, before it was used on water it developed a leak in the lower compartment. I have tried for over 3 weeks to get a replacement or refund from Wave Direct Ltd, but the only way to discuss this is by email, and despite sharing video of the problem they have not offered me a replacement or refund or any means to pursue this further. Terrible customer service, avoid.
Update - I have noted that Wave Direct Ltd have suggested in their response that they responded to my request on 1st September. This is false, I did not receive an email dated 1st September, the first reply was 8th September – 8 days after my request. They have also stated that they have contacted me to state they would supply a replacement, this is either a blatant lie or this was an internal decision that was not communicated to me, because I have not received any emails offering a new kayak. Since posting my Trustpilot review and notifying them that the faulty kayak has been shipped back to their head office, I have received an email on 21st Sept that they have passed on my request for a refund to their specialist refunds team - I will update once this has been received.
6 Oct 2026 Update - sadly no response from Wave Direct Ltd regarding my refund more than 14 days after sending the kayak back. If no response by next week then I will have to start a claim in the small claims court

It’s clear that the a lot of thought and effort has gone into the design and structure of the Wave boards, we have three (started with one, we loved it so much that it quickly progressed to one for each of us). They have given us a key to the outdoors which we couldn’t access before and have made our lives Richer. One of the boards had an issue and when I emailed the support team, they responded instantly, and were incredibly helpful and responded over and above our expectations. Thank you to Marjorie, Nikki, and Sheila, each of which have assisted me with the process.

Would like to order from this company but they never have any stock. Had stock alerts for months. Looking at recent reviews this seems to be a common problem. Going elsewhere...

Awful! Just Awful!
First they let me down on the delivery - initially a 5-7 day lead time and when questioned (after then due date and multiple emails not replied to), they told me the lead time would be another 2 months!!! When I complained they sent a different board but even this took ages to arrive and I didn't have the board for the trip I'd planned. Finally got to use the board (woody) and it was fine, however the pump broke after 3 sessions. They told me thy would replace it, then told me it was out of stock, then that they would replace with another model, then that it had been sent, then that DPD had lost it... Each time they email it takes over a week to reply. I am sat here with a useless piece of plastic and a sense of having been ripped off.
If I could give them zero stars I would - avoid at all costs!

EDIT 2 - After continuing to do exactly what i said in my first comment they have now resorted to just closing my case and ignoring me. NEVER buy anything from these people.

EDIT - since they wrote a reply to this review, the cycle has continued and im just even more angry. do not buy anything from this company!

I bought 2 boards from you, limited edition and pro versions.

One is defective and arrived without paddles or repair kit. The bag isnt the one advertised and is worse than the cheaper one. Ive been emailing for months now and maybe 50 emails back and forth and they keep putting me on to someone else > i explain situation > send photos > they put me on to someone else > repeat.

Its clear they dont want to help me and are trying to make it as difficult as possible so i go away. my summer has been ruined for me and my wife as we have these boards we haven't been able to use but more than that ive spend all this time in extreme frustration.

I never thought i would ever have to do this but now seeking legal advise to get my money back or this finally sorted.

Avoid! Avoid! Avoid!

Bought my board off them hoping to use it over the summer turn up damaged! after 21 emails it was return as no replacements in stock! whole process was horrendous worst customer service ever!

And now even after all this time i’m still chasing my refund! promises of 7/14 days return all lies! They just don’t care no matter how much stress it causes their clients!

By far better company’s out stay away!

Had a few issues i needed to contact customer services for regarding a recent purchase, emails were responded to promptly, effectively and in a friendly manner.

Staff very knowledgeable, had correspondence with, Antria, Madeline, Sophie and Henry. All were fantastic and an absolute asset to the brand!

Lovely board, delivered in 2 days from order,great value all round.

I have ventured out on the woody paddle board just once so far on Windermere. It was quick to inflate although the pressure gauge on the pump provided doesn’t work, but still did the job in around 5 mins. The quantity and look of the woody is great. Looking forward to more fun getting out again over the autumn months.