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Water2 Reviews 

6,542
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 3,432 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share that the product delivers remarkably fresh-tasting water, completely transforming everyday hydration and making daily routines much more convenient without needing bulky jugs. Consumers also mention that setting up the equipment takes only a few minutes and brings noticeable benefits to skin and hair health, while praising the prompt delivery. However, some customers also noted issues with significantly reduced water pressure after attaching the filtration system to their kitchen taps. A few other people also felt that fitting the components could occasionally prove tricky because of confusing instructions regarding specific plumbing connections.

What people talk about most

Product

Reviewers highlight positive aspects of the product, noting that it delivers great tasting water, eliminates... See more

Quality

Users describe positive interactions with quality, expressing great satisfaction with the fresh and clean... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the system is very easy to... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Service

People report ambiguous experiences with service, as some reviewers praise the brilliant assistance, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought the shower head for my daughter who has very sensitive skin. She is impressed by how it has improved the dryness. Had an issue with a delivery going missing and initially wasn’t impressed by c... See more

Company replied

Rated 5 out of 5 stars

My daughter had eczema, we had tried all sorts of topical creams from the doctors, to no avail. We researched reasons why and came across hard water and chemicals in the water maybe the reason, reinfo... See more

Company replied

Rated 5 out of 5 stars

My 2nd year of using Water2, I renewed and replaced my cartridge for another year because I like what it does, barely any scaling in my kettle, and no more using little cartridges. So much easier. So... See more

Company replied

Rated 5 out of 5 stars

We’ve been really pleased with our Water2 Pod 2.0. It makes it easy to have filtered water straight from the kitchen tap, and we use it every day - especially when filling our daughter’s water bottle... See more

Company replied


Company details

  1. Water Filter Supplier

Written by the company

Water2 is a water technology brand headquartered in London, England. Operated under the Gelcard Group, Company No. 12565198.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7k reviews

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4.4

All reviews

(6,542)

3,237 reviews in the last 12 months

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Rated 3 out of 5 stars

Water tastes and feels better

Water tastes and feels better. Not at all easy to install. Video is useless and doesn’t show anything that helps. Watched other people doing it and still had to pay a plumber. Plumber agreed not easy and took about 20 mins. Very misleading and instructions in box are short and vague.

30 September 2026
Rated 5 out of 5 stars

Just as it says

Just as it says, simple to install, genuinely took me 10 minutes. The water instantly looks clear and tastes better. I only bought the standard not fluoride as there is no added fluoride in the water where I live. I checked online. Great product.

6 October 2026
Rated 5 out of 5 stars

I have always found Water2 to be reliable & trustworthy.

I have always found Water2 to be extremely good & have used their first filter for around 2 years. I even have a new filter ready to put in it as bought when an offer came out. Anyway, this year the more advanced filter was available on offer & I took advantage. I have not yet fitted it as rely heavily on my son to do this for me & he has been working away constantly, so will have to be patient!
I’m going to give my original system together with my new filter to my son as I know how important it is to filter out all the nasties in our water! He wanted one, but can’t afford right now. The new one filters fluoride as well as microplastics & many other things too. The microplastics are very worrying as found everywhere & I believe cause a lot of illness, but at least I know my water will be safe! I take stainless flasks filled with my water everywhere & leave some in the car to hand! Thanks so much Charles. Keep up the good work. The shower is great too!

6 October 2026
Rated 5 out of 5 stars

A Small Change That Makes a Big Difference

After spending this year fighting breast cancer, I’ve been looking at small changes I can make towards a healthier, more sustainable lifestyle. Switching to Water2 was a no-brainer.

Our tap water now tastes great, the filter was incredibly easy to fit, and I’ve bought glass jugs to keep cold water in the fridge. No more bottled water, less plastic waste and finally more space in the recycling bin!

Really pleased we made the switch.

14 October 2026
Rated 5 out of 5 stars

Great product

Great product. Ive definitely been to taste the difference in my water since I installed it

The install process is as easy as the guys market it if you have the right setup.

7 October 2026
Rated 4 out of 5 stars

Nice to get a notification for our…

Nice to get a notification for our yearly (replacement) What I do not like is the pressure off replacing ( this offers ends 24 hours etc..) I personally found the website abit confusing . I want to see price of ( flouride package), what the deal if we had water 2 (to replace) - may want to look into getting a flouride) What was the deal. To me it was unclear, It put me off. The jar-an of generic e-mail does not relate clearly on the website. Generally everything all good! I just don't believe if a product is that good needs to be so rinsed out with how it is presented like all the other modern brands are doing.

28 September 2026
Rated 5 out of 5 stars

The product is great and a brilliant…

The product is great and a brilliant idea, the water tastes just like bottled spring water, and doesn't have that horrible bleach smell that we had before, the only thing that let the product down was the lack of written instructions and identifying the correct hose for each side of the filter.

6 October 2026
Rated 5 out of 5 stars

Fit and forget (until it reminds you!), simple!

Returning customer. Just replaced my Water2 Filter, which is installed inline with my kitchen tap, so can verify that for a household of 3 under normal everyday usage, the filter lasts for 1 year before audibly notifying us to change the filter. Re-ordering was easy through website, delivery was prompt and swapping out the filter was really simple, so we're good to go for another year! Would 100% recommend.

7 October 2026
Rated 5 out of 5 stars

Best water filter i have ever used

Best water filter i have ever used.
Water tastes fresh and so clear.
I don't get those white scales in the bottom of my kettle or glass. I drink a lot of water! I recommend water 2 %100. Lasts 12 months too. Delivery really quick.

6 October 2026
Rated 5 out of 5 stars

A big improvement to the first edition Water2 filter

I had the first edition of Water2 and was greatly impressed by the improvement in water quality with regard to taste, all hints of chloramines and similar organic taints being removed. When my second filter cartridge required replacement and these were no longer available Water2 sent a complete new second generation filter system, at the price as the old filter, and honoured a promotional 10% discount.

The second generation is a great improvement with far easier tails to connect to the existing plumbing.

Thoroughly recommended

30 September 2026
Rated 2 out of 5 stars

I bought the filter with the shower

I bought the filter with the shower. I didnt nktice too much difference in the drinking water. Shower the shower head, we could see the difference in the cleanliness of the shower and limescale. Negative point, its so heavy that it came off and hit my daughter on the head and then it had done it with me. So its had to come off. We also couldn't open to change a filter, the strongest in the familybtried and couldn't. As this was unsafe for my family we cant use it. Over £200 wasted.

1 March 2026
Unprompted review
Rated 2 out of 5 stars

Not disappointed by the filter we…

Not disappointed by the filter we originally purchased, but was sent a reminder to buy a new one, which we did. But it’s not the right one. I’ve emailed customer service and not had a response, yet if you want to purchase one then it’s super speedy!

29 September 2026
Rated 5 out of 5 stars

Fast delivery

Fast delivery, great tasting water, easy to fit so happy with my filter.

29 September 2026
Water2 logo

Reply from Water2

Hi Carol,

Thank you for taking the time to leave such a wonderful review. We are delighted to hear that your order arrived quickly, that the installation was straightforward, and that you are enjoying the refreshed quality of your drinking water. Your feedback means a lot to us, and we truly appreciate your support.

Best Regards,
Amy
Head of Water2 Customer Support

Rated 5 out of 5 stars

Absolutely brilliant customer service

Absolutely brilliant customer service. We had an issue with the delivery this was quickly resolved and with excellent customer service. The filter water tastes great. The only niggle is the lower pressure but that’s worth it for the quality water

28 September 2026
Water2 logo

Reply from Water2

Hi Lisa,

Thank you for sharing your feedback. We are so pleased to hear that our team was able to resolve the delivery issue promptly and provide you with an excellent experience. It is wonderful that you are enjoying the great taste of your filtered water, and we really appreciate your understanding regarding the slight change in flow rate for the sake of better water quality.

Best Regards,
Amy
Head of Water2 Customer Support

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