Vagamo Reviews 

1,072
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 801 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated booking staff for being exceptionally patient, friendly, knowledgeable, and thoroughly helpful throughout the entire reservation process. Travelers note that agents guide them carefully step by step, ensuring smooth transactions, answering every single question with genuine care, and providing wonderful support. Some reviewers were not happy with unexpected extra costs, additional fees, and a noticeable lack of clear pricing transparency regarding their final ticket bookings. A few other people also felt that encountering sudden price increases, high charges, and frustrating communication challenges made modifying travel arrangements quite difficult later on.

What people talk about most

Staff

Users describe positive interactions with staff, frequently noting that agents are exceptionally patient,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that representatives are... See more

Service

Customers had positive experiences with service, frequently describing staff members as professional,... See more

Price

Reviewers express mixed feelings regarding pricing, with some customers praising agents for securing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am writing here my booking experience which was successful .it went smooth despite the few complications in filling up the form but the patience and systematic approach of Rofaida made it easy t... See more

Company replied

Rated 5 out of 5 stars

Clint was exceptional!! He is professional, knowlagble, patient and kind. He has a sense of humor that was definitely needed when helping 3 very senior citizen sisters make reservations over 3 diff... See more

Company replied

Rated 5 out of 5 stars

The agent Mr Barnabas took all his time guiding me on filling up entries to the reservation for my upcoming trip. He is very courteous stick with me on the phone for mire than two hours to make sure... See more

Company replied

Rated 5 out of 5 stars

Elijah is thorough, professional, friendly and efficient. He is also very knowledgeable. His knowledge effectively covers my oversights when arranging my trip. I am very lucky to have him as my bookin... See more

Company replied


Company details

  1. Flights search site
  2. also in
  3. Airline ticket agency
  4. Travel agent

Written by the company

Vagamo is a travel platform that seamlessly combines the convenience of online bookings with the personalized service of experienced travel agents. Whether you're planning a quick getaway or a long-haul adventure, Vagamo makes booking affordable flights simple and stress-free. With over 20 years of experience in the travel industry, we have established strong partnerships with major airlines, allowing us to offer exclusive deals and discounts you won't find anywhere else. Our innovative dual booking model provides flexibility to suit your needs—choose the autonomy of booking online or the expertise of our travel agents for personalized assistance. At Vagamo, customer satisfaction is our top priority. Our team is dedicated to providing exceptional service and ensuring you have the best travel experience possible.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,072)

787 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rossville was the agent who assisted us…

Rossville was the agent who assisted us in purchasing our tickets and she was very informative, efficient and patient. She had to extend her hours to accommodate us. Thank you.

13 October 2026
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Reply from Vagamo

Thank you for recognizing Rossville! We take pride in our team’s dedication and look forward to assisting you again soon.

Rated 5 out of 5 stars

The service was exceptional

The service was exceptional
Very friendly patient and worked at getting the best price. Recommend 100%

14 October 2026
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Reply from Vagamo

Thank you for your generous review! We’re proud to have earned your trust, and we can’t wait to assist with your next luxurious journey.

Rated 5 out of 5 stars

Duchess was well informed about

Duchess was well informed about
flight travels , polite and professional .
I’m very happy that she was my personal travel consultant .
“ keep up the good work!”
Rita Urbaniak

13 October 2026
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Reply from Vagamo

Thank you for mentioning Duchess! We’ll make sure they know how much you appreciated their help. We look forward to working with you again soon!

Rated 5 out of 5 stars

Transparent pricing

Transparent pricing. Best customer support team.

13 October 2026
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Reply from Vagamo

We appreciate your feedback! It's great to know we could help make your journey memorable. We can't wait to assist you with your future travel needs!

Rated 5 out of 5 stars
Vagamo logo

Reply from Vagamo

We’re thrilled to hear you had a great experience with us! Your feedback motivates us to continue delivering the best travel services. See you on your next adventure!

Rated 5 out of 5 stars

My rep was very professional and…

My rep was very professional and patient.

13 October 2026
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Reply from Vagamo

We’re thrilled to hear you had a great experience with us! Your feedback motivates us to continue delivering the best travel services. See you on your next adventure!

Rated 5 out of 5 stars

Flight arrangements

Very persistent to track down options

7 October 2026
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Reply from Vagamo

Thank you for the lovely review! We’re honored to have been a part of your travels and are looking forward to making your next trip even better!

Rated 5 out of 5 stars

Apoorva was very patient and…

Apoorva was very patient and understanding of my temperament
She was not a pushy sales Agent. She was a customer service representative who deserves a high grade of A+

I really appreciate her looking out for me and just trying to sale me products so she could to earn a commission.

Apoorva is the best.!!!

12 October 2026
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Reply from Vagamo

Thank you for your thoughtful review! We’re so pleased to hear that Apoorva was able to help you with your travel plans. They’ll be thrilled to hear your feedback!

Rated 5 out of 5 stars

Riyad

Good customer service excellent

8 October 2026
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Reply from Vagamo

Thank you for choosing Vagamo! We value your trust and look forward to assisting you in the future.

Rated 5 out of 5 stars

The agent

The agent, Tabs C was exceptional

9 October 2026
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Reply from Vagamo

Thank you for taking the time to share your experience! We’re happy to know you enjoyed our service and look forward to helping with your next amazing adventure.

Rated 5 out of 5 stars

I am writing here my booking experience…

I am writing here my booking experience which was successful .it went smooth despite the few complications in filling up the form but the patience and systematic approach of Rofaida made it easy to accomplish. The price was a bit higher than what I was offered by other flight centers even I did not select the costly options.
I hope we will get the same standard of service during and after our journey to Casablanca/ Morocco .
Thank you Rofaida

9 October 2026
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Reply from Vagamo

We’re so grateful for your positive feedback! It’s always our goal to exceed expectations, and we look forward to being there for you on your next trip.

Rated 5 out of 5 stars

Agents Blaseray and Tayle.

Agents Blaseray and Tayle were exceptionally kind and nice to us. Very professional and knowledgeable in their field of service. We wish them success.

9 October 2026
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Reply from Vagamo

Thank you for mentioning Blaseray and Tayle! We’ll make sure they know how much you appreciated their help. We look forward to working with you again soon!

Rated 5 out of 5 stars

Very polite & helpful agent

Very polite & helpful agent , she really did her job to the fullest, i recommended her to all my friend
Thank you Onami

9 October 2026
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Reply from Vagamo

We love hearing that Onami provided excellent service! Thank you for trusting Vagamo with your travels.

Rated 3 out of 5 stars

Overall is good

Overall is good. The agent is very attentive. However, the lack deep knowledge on the routing (Asia route), various Airline hubs while maximizing loyalty program partnership makes the search a bit tedious.

9 October 2026
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Reply from Vagamo

Hello FRANK S,

Thank you for sharing your feedback and recognizing the attentiveness of our agent. We’re glad you had a good overall experience, and we appreciate your suggestions regarding Asian routing, airline hubs, and loyalty program benefits.

Please note that flight routes, connections, and loyalty program rules are largely determined by the airlines and are not entirely within a travel agency’s control. Nevertheless, we will share your feedback with our team to improve the guidance and support we provide. If you need further assistance, please do not hesitate to contact our customer service directly at +1 888 444 9403 or by emailing customerservice@vagamo.com. Thank you for helping us improve our service!

Best regards

Rated 5 out of 5 stars

The agent Mr Barnabas took all his time…

The agent Mr Barnabas took all his time guiding me on filling up entries to the reservation for my upcoming trip. He is very courteous stick with me on the phone for mire than two hours to make sure all information required are correct

7 October 2026
Vagamo logo

Reply from Vagamo

Thank you for your thoughtful review! We’re so pleased to hear that Mr Barnabas was able to help you with your travel plans. They’ll be thrilled to hear your feedback!

Rated 5 out of 5 stars

Ease of booking

7 October 2026
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Reply from Vagamo

We’re so glad to hear you had a positive experience! Thank you for choosing Vagamo, we look forward to supporting you with your future trips.

Rated 5 out of 5 stars

First time contacting this company

First time contacting this company, representante was amazing

7 October 2026
Vagamo logo

Reply from Vagamo

We appreciate your feedback! It's great to know we could help make your journey memorable. We can't wait to assist you with your future travel needs!

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