Todimart Reviews 

DO NOT BUY FROM TODIMART

I ordered a TODIMART D5 scooter to Ireland. The parcel was shipped, but there have been no tracking updates since 21 September, and I still haven't received it.

The worst part is the customer support. I contacted Todimart several times, but they either don't respond or provide no useful solution. DHL told me that the shipment is taking longer than usual and that the sender needs to request an investigation, but Todimart still hasn't properly dealt with the issue.

Delays can happen, but completely ignoring a customer is unacceptable.

I strongly recommend avoiding Todimart. DO NOT BUY FROM THIS STORE.

Overall good buy. Definitely not fake. Drove now over 3 weeks without a problem. Shipping can take longer than described. I had an older xiaomi modell before quality equal with todimart . You can see they used the same parts as other more expensive brands. Less digital functions like autodrive, battery range less far , engine less powerful explains the cheaper price compared to other scooter brands. Still they are EU conform , tested brakes and light which is by far better than a older premium brand scooter

I will never ever recommend this store to someone because they are not reliable and not respond to any problem. At first i order something from them, they ship out different thing to me and when i complain they told me its my fault that i should order another one. Then i order another one they claim that they shipped out the new product to me, but i haven't receive anything and they sent me an email that my order is delivered. I ask them deliver to who. since then they did not respond that to me. So be very careful when dealing with them.

The e-scooter works perfectly and I am very happy with it. The app makes it easy and convenient to adjust all the important settings. The different riding modes are very useful and can be individually selected depending on the situation and riding conditions.
Shipping was also excellent, even all the way to Greece. Everything arrived smoothly and without any issues. I would gladly order again!

I ordered an ABE version of an electric scooter from Todimart, with free EU shipping to Ireland. Their website allowed me to select the ABE version, complete checkout and pay for the order.

After payment, Todimart contacted me and said they could not ship the ABE version to Ireland. They instead offered to send a standard, non-ABE version, but demanded an additional €30 for shipping.

I declined the alternative and requested cancellation. I had to request cancellation three times before the matter was resolved. Todimart initially refunded me minus a 5% cancellation fee, despite the cancellation being necessary because they had told me they could not fulfil the order as placed.

I had to escalate the matter through PayPal before eventually receiving the full refund.

The most frustrating part was that their website continued to accept orders for the ABE version with free shipping to Ireland, even after they told me they couldn't fulfil such an order.

I eventually got my money back, but the experience was unnecessarily difficult and time-consuming.

Based on my experience, I would advise others to avoid this company.

Nice support

In April we bought six scooters from the company five kid ones and x5s that has a dual motor. The smaller ones the T6 have been working wonderful. Before we had to show me scooters and these ones for a third of the price have been just as good. However on the x5s the charging port stopped working so I reached out to support and in a matter of a day they replied and now are sending me all the spare parts for free to fix it . Their support has been Top Notch compared to a lot of other companies that we've dealt with in the past.

I bought a Todimart T3 scooter on Amazon Germany and had problems connecting the app with the scooter. The Amazon dealer could not help me. So I contacted Todimart directly in their homepage. Within 24 hours the Problem was solved. Very nice and helpful exchange. Thank you.

Worst shop ever. They couldnt or didnt want to deliver the scooter to my swiss adress wich i put in the order. After many days and messages wanting to decline the order they didnt even refund the whole price. Absolute scam!

It was very good quality. I have already bought 3 and i will buy another one for my Brothers Son.

Very good products but the delivery services they choose don't really have good communication

concerning. The scooter supplied to me was unsafe and, in my opinion, posed a serious risk of injury. Due to a fault with the scooter, I suffered a serious accident which resulted in me being hospitalised with a major head injury and broken wrists.
This incident could easily have been even more severe, and I believe the safety issues with this product should be treated with urgency. I attempted to contact the company to seek support and a proper resolution, but so far I have not received the level of response I expected.
If this matter is not resolved promptly, I will have no choice but to seek legal advice and pursue further action. I would strongly urge anyone considering purchasing from this company to exercise caution until these safety concerns are properly addressed. I hope Todimart takes this matter seriously and resolves it as soon as possible.

Good customer service

Minus a million stars. Total scammers. Item ordered in error and returned sealed untouched. They are the Sellers via AliExpress but hide behind them. Zero cooperation to expedite refund. They have the item and the money. They repeatedly email demanding I take down the review. This is honest and genuine review. Able to produce all receipts, tracking information etc. TODIMART NOT COOPERATIVE AT ALL PLEASE BEWARE - SECOND POST UPDATE

Minus 10 stars. Absolutely joke. Advertising free returns. My autistic son inadvertently purchased an electric scooter. He cannot use this item and it is still sealed as it was delivered. Free returns do NOT exist. Refund not possible until you send back - I get it but state do not use courier as we won't refund. Royal Mail won't carry as restricted goods. Return started within 5mins of receipt. Not answering my direct question of who I can use to return this item and be refunded. Will not provide so much as a label .Over 20 messages going round in circles. Trading Standards information and proceedings pending.

Good customer service, very responsive.

The delivery was slightly delayed due to various circumstances. I received great support from Todimart who suggested various solutions. I also received compensation for the delayed delivery.
The product I purchased was exactly as good as promised.

I strongly warn anyone considering buying from Todimart to think twice before spending your money there. My experience has been nothing short of a nightmare and shows a complete disregard for customers and their legal rights.

I purchased an electric scooter from them for €692.55. The product arrived, but I decided to return it within the legal 14-day return period, exactly as their own policy states. I followed the procedure expecting a normal and professional return process.

Instead, the entire situation turned into a disaster because of Todimart’s incompetence and lack of support.

First, Todimart sent me the wrong return label, which already created problems from the start. Then I discovered that the package was too heavy for the Belgian postal service, Bpost, meaning the return shipment could not even be processed properly through the label they provided.

An external carrier (DynaLogics) was involved, but they also refused the package due to the weight. As a result, the scooter is now stuck at a Bpost facility in Brussels North, and I have been told that only the sender (Todimart) can open a case with Bpost to resolve the situation.

Here is the absurd situation Todimart has created:

I do not have the scooter anymore
I have not received my refund
The return shipment is stuck in a postal facility
Todimart is ignoring my messages and refusing to take responsibility

This is completely unacceptable. The mistake was caused by their incorrect return instructions and label, yet they refuse to take the simple step required to resolve it with the carrier.

At this point it feels like Todimart is deliberately ignoring the situation and hoping the customer simply gives up. This is not how a legitimate company treats customers who followed the return policy correctly.

Let me be very clear: this is nearly €700 of my money currently stuck because of Todimart’s failure to handle a basic return process.

If this situation is not resolved soon, I will escalate the issue through every available channel including:

formal complaints to consumer protection authorities
payment dispute procedures
public reviews across multiple platforms warning buyers about this experience

Companies that sell expensive products online have a legal obligation to support customers when something goes wrong, especially when the problem was caused by their own return process.

Until this issue is resolved and my refund is issued, I strongly advise people to avoid buying from Todimart. Based on my experience, once they have your money, you may be left completely alone when problems occur.

I what’s app my enquiry and it was sorted asap even though it is the Chinese new year great job excellent customer service thank you 🫶🏼🥰🫶