Ticketmaster Reviews 

91,468
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 6,878 reviews, reviewers had a great experience with this company. Customers frequently mention that purchasing tickets and entering the venue is exceptionally quick, smooth, and very easy. People also love the incredible performances, wonderful music, and friendly staff members who gladly help them find their seats. Some reviewers were not happy with high fees and expensive ticket prices that felt like a complete ripoff. Visitors also mentioned occasional issues with strict security rules, restricted venue access, and chaotic traffic getting into the property. Others noted that crowded seating, talking crowds, or blocked views occasionally impacted their overall enjoyment of the live show.

What people talk about most

User experience

Reviewers highlight ambiguous aspects of user experience, noting that mobile ticket transfers and entry... See more

Service

Customers had ambiguous experiences with service, often praising amazing concerts, helpful staff, and smooth... See more

Price

Reviewers mention negative feedback about price, noting that tickets are extremely overpriced and inflated... See more

Location

People report ambiguous experiences with location, as some consumers praised the great sound and seats at the... See more

Staff

Users describe ambiguous interactions with staff, as some reviewers praised employees for being excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The performance would have been more enjoyable if it wasn't so loud and if there weren't bright lights and strobe lights shining directly into the eyes of the audience. Also some people would stand u... See more

Rated 4 out of 5 stars

Teddy Swims WAS AMAZING.... GREAT SHOW. Now, with that being said, VIP experience, TOTAL LET DOWN.. DID NOT GET MY MONIES WORTH. A free drink, a patch, a picture, well ok. Any other VIP package I have... See more

Rated 4 out of 5 stars

I had major issues trying to get the tickets scanned at the venue, It was embarrassing. The security at the venue was also prejudiced because my husband was in law enforcemen... See more

Rated 4 out of 5 stars

There was staff outside directing people, but it was still confusing where to enter the facility. Once inside, it was easy to get around. The immersive, sensory experience of the film was outstanding!... See more


Company details


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3.8

Great

TrustScore 4 out of 5

91k reviews

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3.8

All reviews

(91,468)

6,632 reviews in the last 12 months

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Rated 5 out of 5 stars

Teddy Riley New Jack Swing

Teddy Riley New Jack Swing show was AMAZING! Teddy reminds us how extensive his catalog is… We danced and also sang some of our fav love ballads! Would love to see more of Teddy Riley! This was definitely a great experience.

11 October 2026
Unprompted review
Rated 4 out of 5 stars

Ticketmaster

Easy to order tickets. It is helpful to have a venue seat guide to refer to when making a purchase. It is easy enough to pull up my tickets on my phone, but I would feel less anxiety about getting to the concert if I had actual, printed tickets in hand. That I no longer have that option creates discomfort. Ordering is pretty straightforward; however, the handling fees per ticket seem high.

10 October 2026
Unprompted review
Rated 4 out of 5 stars

I’m rating on the overall night

I’m rating on the overall night. The line to get in was confusing, as it ended up splitting into 3. There were no personnel outside to direct people. Ticket scanning was perfect. So happy there’s a small food section at Nevermore!
Show was great, with some minor sound issues.
The biggest issue was leaving. If you were over 21, you had to go left and under 21 had to go to the right. But my bf had ripped off his wristband at the end of the show and they wouldn’t let us exit to the left. So we went to the right, where there was a logjam of people just stopped and not moving. It made no sense. 5 minutes of standing there, a guy in a staff shirt started barging through the crowd, so I followed behind. Lo and behold, no one is moving bc at that exit, is the parking ticket kiosk. But no one knows that!

11 October 2026
Unprompted review
Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly. The booking process was quick and convenient. Customer service was really helpful with updating my telephone number so I could transfer tickets. The concert was great!

11 October 2026
Unprompted review
Rated 3 out of 5 stars

Mumford & Sons set was out of this…

Mumford & Sons set was out of this world: fabulous energy and great musicians. Thoroughly enjoyed.
Price of beers in the VIP lounge (tent in the car park) was utterly outrageous. 23 dollars for a one dollar tin of OK beer. Prices at the KIA stadium itself better value. Felt totally and utterly ripped off by the organisers. Real shame. Thank God for the show!!

7 October 2026
Unprompted review
Rated 4 out of 5 stars

Easy to purchase tickets in the section…

Easy to purchase tickets in the section we wanted. Fees are ridiculous! Fees sometimes make me decide not to purchase tickets. I refuse to pay fees of 1/4 to 1/3 of the base ticket price…pure greed on the part of Ticketmaster!

2 October 2026
Unprompted review
Rated 1 out of 5 stars

ticket transfer error message

Family member tried transferring tickets to me for a hockey game. I am unable to accept the tickets because of an error message that I receive 9/10 times when someone transfers tickets to me. I tried all of the troubleshooting suggestions, for 30 minutes, called the help line, and was told to try again in a few hours. The game starts in 1.5 hours. I'm tired of this happening.

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Everything was great

Everything was great! I used my walker and checking in, the line was long. A young man came to me and told me I could check in ADA line instead of waiting in line. I told him thank you. I appreciated that.
The guy that helped me find my seat was also very helpful!
Thank you for a great time!

9 October 2026
Unprompted review

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