I would definitely use TestnGo services again. I was able to place the order for COVID Lateral Flow Tests with no problem. I needed to contact them regarding my order & they replied promptly & poli... See more
Company replied
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See what reviewers are saying
On the website before you buy it states in the FAQ “our lab operates 24 hours a day, 7 days a week and 365 days a year” but when you do the test it tells you “any results received at our lab after... See more
Company replied
The lateral flow test kits arrived quickly. Surprised to see kits individually wrapped but that’s a definite plus point. Makes it far easier to take a kit with you when going away.
Company replied
I ordered a 25 multipack and got 25 single packs this seems an awful waste of packaging given you also get 25 sets of instructions.otherwise delivery was on time and the products were well in date.the... See more
Company replied
Company details
Written by the company
Quick, Easy & Convenient COVID-19 PCR Testing for Stress Free Travels
Contact info
Kemp House, 160 City Road, EC1V 2NX, London, United Kingdom
- 03301334454
- info@testngo.co.uk
- testngo.co.uk
3.4
Average
9k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very feint indicator lines.
5 September 2022
Kit delivered too late
I ordered a covid test kit for my son. They undertook to post it on the day of the order. It wasn't posted until two days later. This was too late for his needs, and he had to make an alternative arrangement, so I refused to accept the delivery. Still trying unsuccessfully to get a refund.
30 December 2021
Unprompted review
DO NOT USE
DO NOT USE! Daughter bought four kits for her family to use before their holiday. After reading the poor reviews she purchased another four kits from a different company. Lucky she did! All came back “faulty test”.
So she used the other company which luckily showed all negative. Thank goodness!
DO NOT USE THIS COMPANY!!! Very dodgy.
8 August 2022
Unprompted review
Easy to order
Easy to order, the prices were cheaper than others at the time of ordering and delivery was just it stated it would be
1 November 2022
never arrived
9 October 2022
DO NOT USE
DO NOT USE
Booked observed video test for this morning (19/11/2022) to go on holiday tomorrow.
No testngo representative showed up!
Their website now shows as unavailable.
No contact from testngo to inform me of any issues.
19 November 2022
Unprompted review
Shocking .
Shocking .. received no test results which resulted in almost not getting on plane .. said we would get refund . Still waiting .. avoid avoid
3 November 2022
Placed order for product ( TestnGo )
Placed order for product, informed when parcel had been prepared.
Notified of parcel delivery.
Delivered safely on time.
Thank you.
4 November 2022
Reply from TestnGo Services
Good evening,
I would like to thank you for your positive feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
Reply from TestnGo Services
Good evening,
I would like to thank you for your positive feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
Very dissapointing and highly stressful…
Very dissapointing and highly stressful company to deal with , I do not reccomend.
31 October 2022
These tests are pointless
These tests are pointless. You cannot record them on the NHS website so what is the point? There must be so many people with positive tests that are not know about.
9 November 2022
Reply from TestnGo Services
Good afternoon
Thank you for taking the time to leave a review. I am sorry to learn that you were not satisfied with the product.
Our tests comply with all UK Government requirements however, the Gov.uk website advises that you cannot use their service to register a test you have paid for from a private provider. As TestnGo is a private provider, no tests obtained from us can be registered on the Gov.uk website.
A notice stating the above can be found on the Testngo website for Flowflex kits and further advice regarding the reporting of Covid-19 results is available on the Gov.uk website.
If you would like any further information, please do not hesitate to reach out to us.
Kind regards
Testngo
So far so good
So far so good. Yet to take the test so will review it further after the test
8 November 2022
Reply from TestnGo Services
Good evening,
I would like to thank you for your positive feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
I ordered home pcr test on 24hrs it…
I ordered home pcr test on 24hrs it had been more than 2 weeks I never got the test back.
27 October 2022
Reply from TestnGo Services
Good afternoon
I am sorry to learn of your disappointment which has led you to leave us a 1-star review.
After investigating into the review you left, we have contacted the lab and they have advised they haven’t received the samples at the lab yet, we believe that royal mail have lost the samples at the depo. We have emailed you regards to the lost samples explaining the issues caused and how we can help you further.
If you have any questions, please email in at info@testngo.co.uk
Regards
Testngo
Reply from TestnGo Services
Good afternoon,
after investigating into the review we are sorry you received the kits and 1 was incomplete, please email in at information@testngo.co.uk and we can resend 1 test out for you if haven't already contacted us to re-send one test out
Regards
Testngo
It is very easy to order
It is very easy to order, but would be better if it can do next day delivery. I would definitely use this service again.
1 November 2022
Reply from TestnGo Services
Good evening,
I would like to thank you for your positive feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
Did not receive my test result within…
Did not receive my test result within 24 hours of sample arriving at the lab. Still have not received my test result over a week later and no response to communication
28 October 2022
Reply from TestnGo Services
Good afternoon
I am sorry to learn of your disappointment which has led you to leave us a 1-star review.
After investigating into the review you left, we have contacted the lab and they have advised they haven’t received the samples at the lab yet, we believe that royal mail have lost the samples at the depo. We have emailed you regards to the lost samples explaining the issues caused and how we can help you further.
If you have any questions, please email in at info@testngo.co.uk
Regards
Testngo
Not recommend
Both tests I ordered, a 24 hour one and a 12 hour one dud not arrive in time. I left an extra day, due to the postal strike, and still neither arrived in time. I have lost over £100 and was forced to spend another £50 and drive to a test site for an immediate test which I wish I did initially. I have been refused a refund, even though the products were not delivered as advertised. I would not recommend this service to anyone.
22 October 2022
Reply from TestnGo Services
Good afternoon,
I am sorry to learn of your disappointment which has led you to leave us a 1-star review.
Unfortunately, due to the high postal demand because of the postal strikes Royal Mail have been experiencing delays. Although we try to ensure the tests are delivered to the timescales set out, we are at the mercy of Royal Mail, and should there be a delay with our fulfilment partners this will affect your delivery date, so we encourage our customers to please leave plenty of time for your tests to arrive.
Please accept my apologies for any inconvenience caused.
Regards
Testngo
The delivery via Royal Mail was awful
The delivery via Royal Mail was awful. I know you don't directly manage them but you need to know they're standard is far from satisfactory. I didn't know what day it was due, or what time. However, I received an email saying at 1.40 p.m. saying it would be delivered between 11.15 and 1.15. They said there was no reply so left a card. There were 2 people in the house at that time. Then I received another email at about 3.45 saying they couldn't get a reply. No card was left. Again there were 2 people in. I don't believe they rang the doorbell or knocked on the door on either occasion. I am telling you so that you know how their service works. The actual goods were exactly as ordered and expected, so thank you for that.
3 November 2022
Reply from TestnGo Services
Good morning,
We would like to thank you for your positive feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
Kind regards
Testngo
Very good 😊 very happy
5 November 2022
Reply from TestnGo Services
Good morning,
We would like to thank you for your positive feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
Kind regards
Testngo
Good feedback from the online agent…
Good feedback from the online agent late at night - DavidB ---------------------------------------------------------------
3 November 2022
Unprompted review
Reply from TestnGo Services
Good morning,
We would like to thank you for your positive feedback, we appreciate the time you have taken to leave a review.
We are always trying to make positive changes to the business to enable us to improve the customer experience, so we can make it as fast and efficient as we can. We hope that you will use our services again in the future.
Kind regards
Testngo
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