Taxicode Reviews 

18,410
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 995 reviews, reviewers had a great experience with this company. Customers frequently highlight that the online booking platform is remarkably straightforward and user-friendly, allowing travelers to easily arrange reliable transport in advance. Passengers consistently praise the professional drivers for being exceptionally polite, arriving promptly, and providing wonderful assistance with heavy luggage throughout the journey. However, some people mentioned that bookings were occasionally cancelled at the last minute without adequate notice, leaving customers stranded at inconvenient times. A few other reviewers also noted significant frustration when trying to navigate customer support channels or secure prompt refunds following these unexpected travel disruptions.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with many customers praising prompt drivers, spacious... See more

Staff

Reviewers mention positive feedback about staff, noting that drivers are consistently polite, professional,... See more

Booking process

Clients share ambiguous opinions on booking process, with many reviewers praising the straightforward and... See more

Delivery service

Consumers find delivery service to be mixed, with many reviewers praising prompt arrivals and helpful... See more

Cancellation

Users describe negative interactions with cancellation, noting that bookings are frequently cancelled at the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We booked a taxi to take us from our home address to Heathrow airport, it was easy to book online and we got a confirmation text 2 days before departure to confirm all the details. The driver arrived... See more

Rated 5 out of 5 stars

Very reasonable rates. Our taxi driver maintained contact and was waiting for us on our exit from Arrivals. He was a professional and careful driver and I am happy to recommend this taxi service. I... See more

Rated 5 out of 5 stars

This was my first time using this company. Making the booking was easy and was followed up with a confirmation mail. Nearer to my travel date I was in informed of the car registration number and... See more

Rated 5 out of 5 stars

Great driver Nick. Went out of his way to get me home safely despite diversions which he managed superbly. Courteous and friendly. Excellent experience. Smooth and comfortable.


Company details

  1. Travel deals
  2. also in
  3. Price comparison site
  4. Taxi service

Written by the company

IMPORTANT: BEFORE POSTING A NEGATIVE REVIEW WE WOULD ENCOURAGE CUSTOMERS TO CONTACT US ON 0203 962 1736. Our customer services team will help to resolve any issues customers feel are unresolved. The line is open between 9 am and 5 pm Monday to Friday. Alternatively, email help@taxicode.com Taxicode ground transport providers complete over 1000 bookings each day for customers who book via the Taxicode website. Taxicode is an aggregator of ground transport companies and is not a minicab company or transport operator.


Contact info

Promotion box for Taxicode

Largest Minicab Price Comparison Site

Taxicode offer the best priced minicabs all in one place!

3.8

Great

TrustScore 4 out of 5

18k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(18,410)

967 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never use this scam taxicode!

Very expensive, and you cannot cancel or get a refund! Never use this company! There are a lot of legit taxi companies, but not this online taxi company! It is a scam! Do not believe some reviews here! They are fake! NEVER USE THIS TAXI COMPANY! SCAM!!!

13 October 2026
Unprompted review
Rated 5 out of 5 stars

So easy to book and then relax knowing…

So easy to book and then relax knowing that everything is sorted.
Excellent car, very clean, pleasant smell and very comfy.
Driver was attentive and helpful with my luggage. Chatty and friendly. I have never had a bad experience with Taxi code.

8 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and great value

Best price when I shopped around. Easy to book. Very good at keeping me informed and checking details. Driver arrived on time and was very polite and helpful. We had a lot of luggage and he helped with it all cheerfully. Nothing too much trouble. He also drove very smoothly, got us there in good time, parked right outside and generally made the whole trip easy and stress free. Very happy with the whole experience.

11 October 2026
Rated 1 out of 5 stars

Absolutelly shocking service

Absolutelly shocking service - wish I could give them no stars. Booked 8 seater taxi didn't turn up after Wedding reception leaving 8 of us stranded at 11pm at a venue way out in the countryside. Couldn't get hold of company on the telephone - answer message kept repeating itself. Offered me £5 off my next taxi ride with them as compensation! Booking email said they were allocating one of thier best drivers to pick us up .......... goodness knows what thier worst drivers are like! Only 1 * on Triadvisor!

3 October 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with this taxi company

We booked a taxi to take us from our home address to Heathrow airport, it was easy to book online and we got a confirmation text 2 days before departure to confirm all the details. The driver arrived on time and was polite and friendly and helped us with our luggage. The journey was good with no hold ups and we were dropped off right outside terminal 3, would definitely recommend!

1 October 2026
Rated 5 out of 5 stars

This was my first time using this…

This was my first time using this company.
Making the booking was easy and was followed up with a confirmation mail.
Nearer to my travel date I was in informed of the car registration number and drivers name which gave me peace of mind that I was with the right company.
The drivers in both of my journeys were helpful and friendly.
I would Def use this company again.

5 October 2026
Rated 5 out of 5 stars

Great driver Nick

Great driver Nick. Went out of his way to get me home safely despite diversions which he managed superbly. Courteous and friendly. Excellent experience. Smooth and comfortable.

7 October 2026

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