talixo Reviews 

We had a great experience with Talixo. Our driver, Chung Hung Wong (Kevin), was professional, friendly, and an excellent driver.
Our flight was delayed, but Kevin stayed in communication with us throughout and patiently waited for our arrival. He made our transport from the airport to our local hotel smooth and stress-free.
Highly recommend Talixo and Kevin for reliable, outstanding service!

Terrible service. Booked a transfer for 14:30, by 15:30 the taxi had not arrived yet. Driver was unresponsive in chat and did not answer calls. Later texted me saying there was a “software error”. I tried to complain to customer service, but they connected me to an agent that did not reply for 10 minutes. Huge waste of time and money. Never again.

Do not book with this company if you are travelling to/from JFK.
On arrival at JFK I received a message saying your driver is here. No he wasn’t. I followed all the instructions, tried messaging the driver, the staff at JFK tried to call the company, no response. I ended up paying again to use a yellow cab.
On the return journey I was given driver details. Although the driver turned up this time, the driver details did not match what I had been sent. This is a safety concern and an insurance concern.
I made a formal complaint (I’m sure the company will comment below about doing this and also try and make themselves look innocent, but believe me if they try they are not being truthful). Their response was that the journey happened, they have records of gps that prove it. The journey did not take place with me inside the vehicle so I would like to know who it was that took this journey. A gps tracker does not prove I was in the vehicle. I on the other hand have evidence of trying to contact the driver and company and that there was no response.
They take your money up front and do not provide the service. This is theft. I will be taking the matter further.
I just wanted to warn others not to use this service if you are visiting New York. Just go outside the terminal and use a Yellow Cab or Uber. That is the much safer option for you and less stressful, especially if you have a disability like myself.

After a long flight from the uk to Auckland airport , this service was ready to get going and ensure our mental health was put first . Amazing service from pick up to drop off . Had good conversations throughout about being back home and familiarity of area of drop off . I would definitely use this service when I next travel . Thank you Sahil with the awesome Tesla 😎💯⭐️⭐️⭐️⭐️⭐️

Everything about Talixo was 100%. Communication was clear and on time. When the driver changed we were notified. The driver sent us a message on arrival and was waiting for us. Clean car, quick transfer. What more can you ask.

We pre booked and paid for a taxi at 3.30am to take us to Gatwick airport. The taxi didn’t turn up; the tracker link didn’t work; they didn’t answer our phone call. DON’T GO NEAR THEM

Very rude driver. I chose meet and greet, he didn’t do that at the airport. Instead had me running around looking for him. When I couldn’t find him, he started saying he would leave. When I finally found him, he rushed me into the car. He did not drop me off at the entrance of the building. When I kept telling him that he dropped me off at the emergency exit, he didn’t care and didn’t listen then he drove off. Wouldn’t recommend

Stay away from this company. Driver was 30 minutes late picking me up because they said their alarm didn’t go off. Every time I called the driver for an updated estimated time of arrival, they pushed it back further and further. This was not a traffic issue because it was the middle of the night.

Also, the drivers never follow the instructions for airport pick up. They’re supposed to meet you in the airport with a sign with your name on it. Instead I was told to go to passenger pick up every single time. Would have been easier to get an uber.

Used them for journeys from airport to hotel in Budapest and return.
The outward journey had a couple of hiccups thanks to Wizzair and Hungarian Customs meaning we arrived at the rendevous point almost an hour late. The Driver had left but having his contact details (supplied by Talixo as part of the booking) we got in touch with him and within 10 minutes he had returned, picked us up and had us at the hotel pretty quickly (and safely).
Couldn't say the same about the return driver taking us back.
His vehicle had a more than 1 metre crack along his windscreen, was constantly on the mobile phone and frequently exceeded the speed limit. At one point his sat nav showed a speed of 73km/hour in a built up area of 45. Not pleasant.
When this was brought to the attention of Talixo, we had an immediate refund of the fare and a very believable apology.
Had the first driver not have been a great ambassador for the company, we would have been awarding 1 star but we saw both sides of the driving team and our welcome carried the balance of the awarded stars.

We were abandoned at the airport and forced to purchase a taxi to our hotel.

The flight arrived on time; however the airport in Reykjavik was in an an IT meltdown and all passport kiosks were inoperative, and have been for over 2 weeks, a 15 minute passport control line became nearly 2 hours. This is a fact the driver should have known and adjusted pickup time accordingly rather than abandon a paid customer at the airport as a "no show". Indeed, i hsd been in communication with the driver the entire time.

I have canceled my return trip to the Reykjavik international airport as I cannot abide such poor behavior by a service company

I have traveled extensively throughout the world and this is my first episode of abandonment by a service company related to circumstancesbeyonc my contril.

I had a drop off to NAS airport Bahamas . Very unprofessional driver and terrible service . We felt like a burden to him he was not welcoming or nice at all. He even made a comment about us wasting money because we booked a car seat and booster seat for the kids. Won’t recommend them. Will book my transport with other companies in the future

The driver arrived on time to take us to Krakow Airport. However Marian the driver was having a bad day as it appeared to be women trouble. He spent the entire 35 minute journey texting his female friend, phoning her, she would put the phone down he would text and ring again. In 30km/h speed limits he reached 75km/h, most of the journey was spent at least 20-30km/h above the speed limit with hard acceleration in his black Prius. Thankfully the traffic was light. His choice of loud rap music was questionable considering we had a child with us, The Weeknd, an artist I went to see with my eldest in Manchester was excellent but not music to be playing loudly in a Taxi. In conclusion, the guy is a dangerous driver, texting at the wheel with passengers, not using hands free and holding his phone to his ear, speeding at excessive speeds over twice the speed limit. You
Might want to not use him until he has sorted out his private life.
Incidentally the Talixo reference number for this is 72115732. So it's a genuine review and I contacted Talixo Customer Services complaint reference Talixo Case # 03323923 and they haven't had the courtesy to reply.

Terrible airport transfer experience

Unfortunately, this was one of the worst airport transfer experiences I’ve had.

The driver refused to take us to the airport terminal, claiming that he did not have permission to enter the airport area. Instead, he dropped us off roughly 25 minutes walking distance from the gates.

We were traveling with multiple pieces of luggage and a small child, and we had to rush the entire way to the terminal carrying everything. We almost missed our flight because of this.

If a driver is offering an airport transfer, I expect them to be able to actually drop passengers at the appropriate airport terminal—or, at the absolute minimum, clearly inform customers beforehand if that is not possible.

Being left that far from the terminal without warning was completely unacceptable and caused us a huge amount of unnecessary stress. I would not recommend this airport transfer service, especially to families, people traveling with children, or anyone with significant luggage.

On arrival at airport in New Orleans on 7/28 we had to call to find out status of driver. On pick up from hotel on 8/2 they sent someone entirely different from the original information. Used this service during Las Vegas trip, but this will be the last time using this transportation service.

This company provided a taxi for 6 of us from Istanbul airport IST to the city center in December 2025. It was booked through Bookings.com. I met the company representative at the correct airport entrance. He took us to the parking area and we had to wait for around 40 minutes for our taxi. Very poor service. I had young children with me. Other customers who came after us were getting their taxi before us.

Our pickup from JFK was good. The driver contacted me by WhatsApp and we met up easily. The return to JFK was the opposite. We sat and waited in the hotel, along with 20+ other guest waiting fro transport. After ringing, they said the guy hand turned up and left as we were no shows. There was no communication from the driver. The investigation shows he tried to call me but a bad signal suggests he was cut off, but he made no attempt to come inside like the other drivers, My phone was working okay as I called the company. Will not use Talixo ever again.

Be prepared for significant delays and a rude atitude disguised under sticky words.

We used Talixo for our airport transfers between Heraklion Airport and our holiday accommodation.

Our **arrival transfer** was excellent and everything went smoothly. Unfortunately, our **return transfer** was a completely different experience and caused a great deal of unnecessary stress.

The issue was that the address we provided for our accommodation was in Greek, and Talixo's booking system would not recognise it. We supplied the exact address provided by our host, as well as a Google Maps pin for the location, but for some reason their system still couldn't process it. There also appeared to be no way for their team to manually override or update the address.

This resulted in five days of stressful phone calls and emails, none of which resolved the problem. The day before our departure, I spent 22 minutes on the phone to their customer service team in Germany, only to be told at the end of the call that they still couldn't save the changes.

Thankfully, we had the WhatsApp contact details for the local transfer provider. They were incredibly helpful and were able to update the pickup location without any difficulty. Even then, we were left uncertain whether our airport transfer would arrive in time for our flight.

Fortunately, the local provider got us to the airport without any issues, but that was entirely thanks to them—not Talixo's customer service.

Based on this experience, I would not use Talixo again. While the outbound transfer was good, their inability to resolve a straightforward address issue, combined with poor customer support, made what should have been a simple airport transfer far more stressful than it needed to be.

I booked an airport pickup on my international arrival flight. I clearly put the pickup time as 3 hours later than my flight arrived as it is common knowledge that getting through passport control in peak of summer takes 2-3 hours in EU. Upon my pickup day, talixo texted me right as I landed (3 hours before I requested pickup) to tell me they had arrived and were waiting for me. Exactly 90 minutes later, they left. I had not yet made it thru passport control. So I paid for a service I never received. They did not follow our agreed pickup time. When I called to complain, they said they reviewed my case but did not provide a refund or an apology . Do NOT RECOMMEND FOR INTERNATIONAL TRAVELERS!!

Norway Oslo airport experience: the driver is supposed to track your flight - he didn't. He was very rude and almost left without us. Would rate 0 stars if possible. Do stay away from this company!