Not true sizes, a 46H bra more like a UK 32B. Emailed to request a return and not heard back yet though received an out of office saying they are busy. Really disappointed because the adverts are mi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have finally received my item from Stardusst - the item is great so I am pleased it has finally turned up however the item was delivered to the wrong house and took ages to arrive and although custo... See more
UPDATE - following my original review below the company read it and subsequently reached out to me. They offered a refund BUT also asked me to change my review. I won’t change my comments: the sizin... See more
Company replied
Did not get an email to confirm my order but when I contacted Customer Services I received a quick response with an update on when I would receive my order. My Order has now been delivered. Would or... See more
2.8
Average
329 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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I ordered some cargo trousers
Never again. I ordered some cargo trousers. They do not look like the picture and, in reality they appear so similar to track suit bottoms, but thinner
I have e mailed them several times to return and no reply.
I will not use this company again
21 September 2026
Unprompted review
Shop elsewhere!…
I gave one star as the company did respond when I asked where my product was weeks after order.
I order from the company twice.
The first time I received bras that were not the correct size.
The second order was a Mini Iron 😱😱.
Im finished parting with my money to this company.
11 October 2026
Unprompted review
Reply from Stardusst
Dear Customer,we appreciate you letting us know about your concerns. It’s never our intention for a customer to feel disappointed, and we’d like to look into this for you. Please reach out to our customer service team at service@stardusst.com & WhatsApp ：14437077404 with your order information, and we’ll work to resolve this promptly. Thank you for understanding.
Item was as described received on time…
Item was as described received on time so I didn't have any problems or concern
5 September 2026
Unprompted review
Order number #STA350686
Order number #STA350686
I have been promised a pair of trousers 1 size smaller than the original ones I ordered. Everything is running smoothly except that I haven't received them yet. I have no doubt that I would have given you a 5 star rating if the replacement trousers had arrived..
Regards
Jim Harrison
07815777160
2 October 2026
Unprompted review
Customer service
Customer service was good when I engaged directly. If the return address was noted on website without having to go through to customer service that might improve matters. Iris was very helpful.
7 October 2026
Unprompted review
Sent in error
Please do not post Awful !!!customer service is ok but is tough trying to get them to grasp what you want, frustrating to say the least! They hadn't dispatched the item when I asked to cancel, they said it would be better to receive the item....then I could get in touch and they would give me details on how to send it back!!!🤔🤣
23 September 2026
Unprompted review
Reply from Stardusst
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@stardusst.com（WhatsApp account 14437077404）with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Good customer service and quick…
Good customer service and quick response.
6 October 2026
Unprompted review
Great service and communication
Great service and communication with Stardust. Wrong item received in my order they resolved my issue quickly.
Would recommend
6 October 2026
Unprompted review
The company has honoured my request for…
The company has honoured my request for a refund .....the item l was sent didn't fit so needed to return it
1 October 2026
Unprompted review
My husband ordered cargo trousers upon…
My husband ordered cargo trousers upon seeing your advert, the trousers arrived and apart from being the incorrect size the material is absolutely awful! My husband also received a child te shirt which was not ordered! Before ordering I would suggest people to read the reviews! Not easy to make returns either.
5 October 2026
Unprompted review
Reply from Stardusst
Dear valued customer, thank you for your feedback.
We sincerely apologize for the unpleasant experience you had and would like to resolve this issue for you immediately. Could you please send a brief description of the situation to our customer service email (service@stardusst.com) or WhatsApp account (14437077404)? Our after-sales team is ready to assist you and will provide a satisfactory resolution within 24 hours.
Please give us a chance to make things right. Thank you for your understanding!
Very good..
Ordering was easy on the website...
Ordered minimiser bra and it arrived in just over a week , is true to size and I am happy with this item......
5 October 2026
Unprompted review
Slow delivery can't track orders
4 October 2026
Unprompted review
Reply from Stardusst
Dear valued customer, thank you very much for taking the time to share your feedback.
We sincerely apologize for the delay in receiving your product and fully understand your frustration. We would like to investigate this matter for you immediately; please contact our after-sales service team, as we stand behind every product we sell. Kindly send the relevant details to our customer service email at service@stardusst.com, and our professional team will provide the best possible solution within 24 hours. We would appreciate the opportunity to make things right. Thank you.
This company was very quick in…
This company was very quick in answering my message about the trousers what was sent me and give me a full refund and told me to keep the trousers but are to big so I will find someone who they will fit and give them I would rather this company 10/10 for the service
2 October 2026
Unprompted review
Sent completely wrong items costing…
Sent completely wrong items costing much less. Ignored my email.
25 September 2026
Unprompted review
Reply from Stardusst
Dear Customer,
Thank you so much for taking the time to leave your feedback. We are truly sorry to hear that we sent you the wrong product, and we deeply regret the frustration and inconvenience this has caused you.
We take full responsibility for this mistake and the poor service experience. Please kindly send your order details and relevant information to our customer service email address: service@stardusst.com & WhatsApp ：14437077404. Our dedicated customer service team will prioritize your case and provide a clear, effective solution for you within 24 hours.
We hope to have the opportunity to make this right for you and regain your trust. Thank you for your patience and understanding.
I was very impressed with my…
I was very impressed with my experience. While there was nothing wrong with the product, it just didn't suit me. They are giving me a full refund even though I didn't request one. As I said it just wasn't for me. Thank you so much.
25 September 2026
Unprompted review
Customer service has been great
Customer service has been great, and prompt with my enquiries. Their product it great and the material is very good quality and value for money. Thank you
1 October 2026
Unprompted review
Scammers with poor quality items and zero customer care!
Poor quality items. They told me to gift them to a friend or sell them to recoup my money. Offered a voucher to use to buy other items. Total scammers, avoid at all costs.
If they do not like this revue they can always gift it or sell it on!
28 September 2026
Unprompted review
Reply from Stardusst
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@stardusst.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
DO NOT BUY FROM THIS SITE
DO NOT BUY FROM THIS SITE, l bought an apricot colour lounge suit it was a long time coming but when it came it did not reflect the size I ordered, l immediately emailed service @stardusst.com to ask for a RETURN LABEL OR QR CODE to return the item & get a REFUND, all l had back was a long apology email saying they were busy with high levels of calls & BASICALLY BRUSHING ME OFF, so I will run out of the 14 days given to return the unwanted item,...I have tried calling them but got put on hold for over 20 mins again hopefully to go away...this is the worst company ever to deal with the sizes are all wrong & the return system is extinct..SO DON'T BE FOOLED AS I WAS INTO THINKING YOUR GETTING THE FABULOUS OUTFITS ADVERTISED...
30 September 2026
Unprompted review
Reply from Stardusst
Dear valued customer, thank you for your feedback.
We sincerely apologize for the unpleasant experience you have had.
Please rest assured that we have no intention of delaying the resolution of your issue; we certainly do not wish to disappoint any of our customers.
Could you please briefly describe the situation and your request in an email to our customer service team at service@stardusst.com? Our after-sales team is ready to assist you and will provide a satisfactory response within 24 hours.
Please give us a chance to make things right. Thank you for your understanding.
I ordered a size 38H bra from…
I ordered a size 38H bra from Stardusst. What came was nowhere near that size - a 38B at best so completely useless. I have emailed several times requesting a refund and their reply is that they’ve answered my query!!! No, you haven’t.
Completely useless company in my view
30 September 2026
Unprompted review
Reply from Stardusst
Dear Customer, thank you for your feedback. We sincerely apologize that the product sizing did not meet your expectations. We are committed to providing an excellent customer experience and fully understand the inconvenience this has caused you. Please contact our customer service team at service@stardusst.com with your order details. Our support team will review the situation and get in touch with you within 24 hours to help resolve the issue. We apologize once again for the inconvenience and appreciate your patience.
product inferior want to return items…
product inferior want to return items sent 3 emails no reply
29 September 2026
Unprompted review
Reply from Stardusst
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@stardusst.com, and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
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