Star Registration Reviews 

This company has been a blessing to work with. They have excellent customer service. This was a unique and special birthday gift for my Sister. She absolutely loves it. Highly recommend when looking for a special and unique gift.

It was great service and I dealt with lots of the staff who very patient with an older bloke.
My wife loves it and thanks again.
I would recommend having what you'd personally want written on the certificate at hand and review the order, I didn't and my wife's name ended up being dogs collar because I left the microphone on my end.

At the beginning everything was good but i’m still waiting for my star and the frame I paid for. At this point I just want my money back!!!!

Excellent service fast delivery and she very happy with the brightness

Easy ordering process and received the order very quickly. I cant wait to gift this to my friend!

I would give this zero stars if I could.

I purchased this as a gift for a friend’s daughter, fully aware that the idea of “naming a star” is symbolic. That’s fine - the sentiment is what matters. But the way this company presents, sells, and supports that idea is deeply misleading.

1. Not clear this is purely symbolic
It is not made sufficiently clear on the website that this has no official or scientific standing whatsoever. I had to do my own research to confirm that the registry they refer to has no real-world significance. That is something that should be stated plainly and prominently, not buried or left for customers to discover afterwards.

2. Checkout process is deliberately misleading
The upselling is excessive and, frankly, unacceptable. Items are automatically added to your basket without clear consent. In my case, nearly £40 of extras were included that I never chose.
It then took several minutes to figure out how to remove them and you can’t even do it easily from the cart.
Reputable companies use opt-in, not this kind of opt-out tactic designed to catch people out.

3. Pricing is disconnected from reality
Let’s be honest about what’s being sold: printed materials posted to you. That’s it. The £8 postage and packaging likely covers most of the actual cost.
The constant “discounts” are clearly part of the strategy- inflate perceived value, then make customers feel like they’re getting a deal. In reality, this is closer to buying a personalised card from Moonpig than anything of real substance.

4. No real customer support – just AI responses
Perhaps most frustrating of all: when I raised these concerns, I didn’t even receive a proper human response. Instead, I got what was clearly an AI-generated reply - which even admitted that it “may not be accurate.”
If you’re running a business built on emotion and sentiment, the least you can do is offer real human customer service.

I am giving this as a special gift. At first I could not locate the necklace I had ordered. I notified the company and they quickly got back to me with the news that the necklace was included in the paperwork with my order. I found it in a small plastic envelope when it fell out of the paperwork I received. Might be helpful if they would tape such a small package to the paperwork.

This is a con. I began thinking it would cost £34. By the time I had added brighter star, necklace, frame (just a printed border £15!!!!) it was £109. Went to pay, it had gone up to £139 with add ons I was not made aware of like insurance. I googled 'is it a con' If they give the impression it will be an officially recognised star it is. They would argue they don't but they put every effort into making you think it is. The only place your star is recognised is on their business data base. They should make this very clear to potential customers. I was 'bought' a star - impossible to find!!

My granddaughter loved it

The website was easy to navigate and delivery was prompt. I have four grandchildren and they all have their own star. It is a special gift and has always been well received. Highly recommended.

So far so good. I can follow Maria's Star as the Earth rotates? I paid for "brightest." I think it is.
Is this correct?

My order arrived right on time, was easy to navigate the website, everything was accurate and my niece just loved the gift!

They’ve updated their website to include more of

I was impressed with the website, the ease in ordering, many options available and the end result!

I'm so excited to share this gift with my friend's children and grandchildren, a special way to create memories together as they remember their mom and Grandma.

Good service, great value and good communication. Highly recommended.

App shows my star constantly in the grass when other star finder apps show it in the correct place in the sky. Have emailed over 19 emails demanding to be fixed or refunded. I no longer get a response from their AI email or Human email.

A problem to start quick email and it was sorted very quickly. My husband is absolutely thrilled.