Solcon Reviews 

I took solcon and not other provider because they offered a tv as a welcomegift that was the only reason because price is higher then other providers. But after 8 weeks i still didn't get my tv,not recommending

Very disappointing experience with Solcon.

We visited the Solcon website and attempted to order a one-year internet subscription. However, the website was not functioning properly and displayed a message saying the service was "not available in the region." Assuming the order had not gone through, we chose another provider and had our internet installed.

A few days later, we unexpectedly received a Solcon package, followed by a phone call to arrange the installation. During that call, we immediately explained that we believed the order had not been completed, that we had already signed up with another provider, and that we wanted to cancel the order. We were told that this would be taken care of.

A few days later, we received another call about arranging the installation. Once again, we explained that we had already cancelled the order.

We even wrote an email to Solcon explaining the situation and specify to cancel it and send the parcel back, but never got the reply.

About a month later, we received an invoice for approximately €700, covering the full one-year contract. We contacted Solcon customer service and were told that our cancellation was not valid because the people we spoke to were a third-party installation company rather than Solcon employees. We were also told that the 14-day cancellation period had expired, leaving us no way to cancel the contract.

As a result, Solcon directly charged us €700 for an internet service that was never installed, never activated, and never used.

This is extremely unfair. We clearly communicated our intention to cancel as soon as we learned that an order apparently existed, and we reasonably relied on the information we were given. Customers should not be held responsible for internal communication failures between Solcon and its contractors.

They take a month to get you connected. A month. A MONTH. This is insane.
After 2 years of connection they require a 30-day notice to get you disconnected. One last thing I wanna think about when I move. I did it 10 days prior to my move so I pay for 3 weeks. What a backwards company.

I dont have Internet from 3 days and they keep posting fingers internally to other departments. Such a shame.

It takes them 5 months to install internet. Zero organization, care or goodwill - if you messed up this bad , just make this case a priority and solve it ,but no, zero care about customer. At this point it is just weird and funny and not canceling just because I want to see how it ends.

I subscribed more than a month ago and the internet has not been activated yet. I send you emails every day to no avail. If you cannot help me activate the internet, help me cancel my subscription. I regret subscribing with you.

Perfect, never interrupted, I strongly suggest.

Good service. Client service always available to answer questions. If you are already a client and weighing your options, they give you good deals to stay. I’m satisfied so far.

I never could use the Internet.... it too up to 3 months to connect qnd during that period i had been charging with money for something i couldn't use

I had contacted Solcon to arrange for the hardware delivery 12 days ahead of the start date, but was not informed about the need for a technician. The information came only 5 days later when it was too late to change the hardware delivery. I don't understand why it was not possible to inform me during the first call. And I can still not plan the technician visit, because the link only provides for dates at short notice.

The technical customer service was very friendly and experienced. They could solve my problem with in no time.

It was a pleasure from start till now. Im hoping to get connected to internet in couple days, overall great experiance.

Solcon is the worst company I know in all of Europe.
I have not had internet access for two weeks.
I have reported it a dozen times already and there has been absolutely no response.
I have checked if there are any repairs or maintenance works being carried out in my area but unfortunately there are none, which means everything should be fine.

In that case I can only say one thing:

Solcon are jerks and that's it.

internet doesn't work, mechanics don't send. Worst company for internet. I called 100 times, they don't help, they promise to send a mechanic, you have to wait forever. I don't recommend this company to anyone.

Miscommunication, misunderstanding, 50% tolerant to new client

Responsive customer service, strive to provide solutions.

My internet stopped working and i was informed it will take weeks before someone is able to come to my apartment and have a look at the line. Very unhappy

Right in the beginning, I opted for someone to install the equipment and this did not happen. I had to do it myself (fortunately I could), otherwise I would not have internet.

There was an issue with the television I received and when I cancelled I mentioned this and have not been contacted yet. I as the customer need to follow up which begs the question where the customer service is? I had a different issue and some of the employees were working from home that day and spoke to quite an arrogant person that day.

I am not happy with the service I received.

No information after order the internet. They wrote 2 weeks but we are allready at the 4th