Casey was top notch! She went above and beyond. She answered all of my specific and out of the ordinary questions. She took into consideration my low SSI income and helped me navigate how to be able t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The only reason I did five stars was because the lady who assist me was very kind and professional. I just wished smartstart who handles the interlock part could have done more to assist my mechanics... See more
Company replied
Today was great but the process of getting the cord out of the vehicle is shit'! Since August i have been back and forth with you guys and your work team seems to not have shit together'! Its already... See more
Company replied
Katina was amazing with me . She explain in detail. any questions i had , she answer them without hesitation. Great service & super fast to get an appointment. Thank you Katina ! need more people like... See more
Company replied
Company details
Written by the company
Smart Start is a privately held company based in Grapevine, TX. It began serving clients on December 1st, 1992. In the years since, it has built a reputation as the leader in alcohol monitoring technology. Smart Start focuses on ignition interlock technologies for vehicles as well as portable alcohol monitoring devices. The company has built one of the largest, most successful programs worldwide. To date Smart Start has served over a million clients and prevented over 6.5 million illegal vehicle starts. In addition, we have provided over 506 million safe starts since 1992. In 2008, Smart Start entered the global market developing a distribution system and representation in 19 countries outside of the U.S. Going forward, the company plans to continue to expand both its international presence as well as its product offerings. The quality of Smart Start devices, their ease of operation, access to over 1000 service centers and a 24/7 bilingual Customer Care Center makes Smart Start the vendor of choice for both clients and monitors. Smart Start's commitment to state of the art technology and best of class service has established themselves as the industry leader.
Written by the company
Contact info
Grapevine, TX, United States
- 800-880-3394
- feedback@smartstartinc.com
- smartstartinc.com
4.6
Excellent
44k reviews
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Very difficult to just get pricing
Very difficult to just get pricing. Had to go through the whole process and start an account in order to get pricing.
12 October 2026
So helpful and kind
The woman was very thorough and helpful in answersing my questions and getting me all the information i need
13 October 2026
They will help you out
They take their time with explaining everything and just talking to you you can ask questions and they will help you out
13 October 2026
My name was misspelled on all of my…
My name was misspelled on all of my documents which may cause problems with the Dept of Licensing in the near future. Even after I emailed them requesting new docs, my name was still misspelled
12 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
She was very informative
She was very informative, patient, and very helpful. Very pleasant to work with
13 October 2026
Reply from Smart Start, Inc.
Thank you for the wonderful review! 😃 We're thrilled to hear that our team provided helpful service and great communication. Your feedback motivates us to continue delivering the best customer experience possible.
Reply from Smart Start, Inc.
Thank you for your kind words! 💙 We're committed to delivering exceptional customer service, and we're happy to know we met your expectations. We appreciate your trust and support!
She was great
She was great. Amazing communication and lovely attitude. Definitely appreciate her
13 October 2026
Reply from Smart Start, Inc.
Thank you for the wonderful feedback! 😄 We're so glad our team was able to provide the excellent service you deserve. Your kind words mean a lot to us, and we appreciate you taking the time to share your experience!
Reply from Smart Start, Inc.
Thank you for the fantastic review! 👏😃 We're thrilled to hear that you had a positive experience with our team. Your support means a lot to us, and we're grateful for the opportunity to serve you.
The gentleman on the phone was calming…
The gentleman on the phone was calming and helpful to me. I didn’t even wanna shop around after he talked to me
13 October 2026
Reply from Smart Start, Inc.
Thank you for your kind words! 💙 We're committed to delivering exceptional customer service, and we're happy to know we met your expectations. We appreciate your trust and support!
The agent was very helpful
The agent was very helpful. She gave me great service. She answered every question. Very professional.
13 October 2026
Reply from Smart Start, Inc.
We truly appreciate your review! 🌟 Hearing that you received great customer service is the best compliment we can receive. Thank you for choosing Smart Start and for your support. We look forward to assisting you again!
Call to set up installation was easy…
Call to set up installation was easy and very professional. Waiting for install appt.
12 October 2026
Reply from Smart Start, Inc.
Thank you for your feedback! 💙 We're glad our team provided the professional service you deserve. We appreciate your trust and support and look forward to assisting you again in the future!
The lady was very professional and very…
The lady was very professional and very helpful
13 October 2026
Reply from Smart Start, Inc.
We truly appreciate your review! 🌟 Hearing that our team was professional is the best compliment we can receive. Thank you for choosing Smart Start and for sharing your experience!
Reply from Smart Start, Inc.
Thank you for the wonderful feedback! 😄 We're so glad our team was able to provide the excellent service you deserve. Your kind words mean a lot to us, and we appreciate you taking the time to share your experience!
Reply from Smart Start, Inc.
Thank you for your review! 😊 We're delighted to hear that you found our team professional and helpful. Providing exceptional service is always our goal, and we truly appreciate your feedback.
Reply from Smart Start, Inc.
Thank you for your kind review! We're delighted to hear that you received great customer service. Providing a positive and helpful experience for our customers is always our goal. We truly appreciate your feedback and support!
She was very kind and great customer…
She was very kind and great customer service, answered any questions I had
13 October 2026
Reply from Smart Start, Inc.
Thank you for your review! 😊 We're delighted to hear that you found our team very helpful and appreciated the good communication throughout the process. Providing clear, friendly, and reliable service is always our goal. We truly appreciate your feedback!
well explained
13 October 2026
Reply from Smart Start, Inc.
We truly appreciate your feedback! 🌟 Hearing that our team was helpful and communicated well is exactly what we strive for every day. Thank you for choosing Smart Start and for your support!
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