Overall, the experience was very good; it arrived quickly and met my expectations. However, the dress was a bit too big for me; the description said the fabric wasn't stretchy, but there is actually s... See more
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About RIHOAS
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United States
- support@rihoas.com
- rihoas.com
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Horrible return experience
The clothes shipped fairly quickly and were of decent quality. The sizing runs small, and I tried to return 2 skirts. There’s no self-serve returns, you have to email their customer service team. Then they always reply back at 3 AM asking for more information about why you’re returning. There’s no action. After 8 emails back and forth I told them I gave up - I’ll keep the too-small clothes, post my negative experience, and never shop there again.
The agent (Jed) was kind and efficient
The agent (Jed) was kind and efficient. I also love that they give you store credit if you donate the item - what a lovely solution!
First time ordering
First time ordering, everything looks beautiful. Can’t wait to see actual items ordered. Hops are high
This is my first ever purchase and I am…
This is my first ever purchase and I am very satisfied. The price was right, it arrived here timely and as pictured. I would gladly shop here again!
Excellent experience
Excellent experience. Easy to choose a selection and love all the styles. I own one other Rihoas dress which I wear often.
My order has never arrived.
I've made my order on the 5th of September, it has been shipped and the shipping has never arrived to me. They did not contact me at all. I had to contact the Support by myself. There was an issue with a shipping company and they said they don't do refunds. Legally by law they have to be able to do so. The shipping is still in the process, it's 11th of October and they refused to make a refund. Do not recommend these guys.

Reply from RIHOAS
I won’t be sending a single thing back. The clothes are quality, and look very flattering. I love every single one of them.
The clothes are beautiful and adjusted advertised. They are really flattering and true to size.
This is my second purchase and the…
This is my second purchase and the quality is still outstanding. I'm absolutely amazed by the fit and how well constructed the clothes are. Rihoas is definitely my go to for clothes that I can wear to the office which is hard to find in other brands.
Perfect fitting
The fitting is perfect, tha color was just a lit bit different but beautiful anyway. I really recommend
I particularly loved the jumper
I particularly loved the jumper, of the two items I bought and will definitely be back for more. The sizings are just right.
I am very happy with my order
I am very happy with my order. The dresses are absolutely beautiful and match the photos on the website. Sizing also seems to be accurate. Delivery does take a bit but I wont take a star out for that as it’s not a quality issue
Dress did NOT look like the picture
Dress did NOT look like the picture

Reply from RIHOAS
The delivery service was fast
The delivery service was fast
The dresses were perfect and the quality is very good
Everything
Since I am rating the whole experience…
Since I am rating the whole experience I am giving 4 stars because of the delivery part. The tracking information was confusing and a little stressful.
However, the clothes I received were well tailored, true to size, beautiful. Worth the wait.
You can never return items
Bought a few sizes to try on and I'm based in the UK. Shipping from China and the estimated delivery date was completely off.
We bought these to try on for bridesmaids outfits and they never arrived in time. We don't live close together so the one date I bought them for they didn't come in time, so I decided I'd return them and started to process the return. They reply to my request by saying they want me to ship it back to the US, to do so will cost me more to post than the dresses cost. No where on their site does it talk about this, to even return something you have to email and hope someone replies. And they obviously know it's an actual scam because they offer you half the money back if you take the new dresses with tags on to a charity shop and donate them, and share evidence. It's the most bizarre thing I've heard?
Would avoid at all costs.

Reply from RIHOAS
Nice and simple!
Easy and fun to shop
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