Prune & Wild Reviews 

68
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful apparel designs, vibrant colors, and the exceptional quality of the soft materials used in every single piece. Consumers also highlight the outstanding customer service, noting that staff members are remarkably responsive and helpful when handling sizing questions or sending prompt replacements. Some people were notably dissatisfied with the strict return policy, emphasizing that refunds are unavailable for garments that do not fit properly. Reviewers additionally mentioned occasional problems involving unexpected shipping delays, missing orders, and noticeable sizing discrepancies that made choosing the correct fit quite difficult.

What people talk about most

Quality

Reviewers highlight positive aspects of quality, frequently praising the excellent materials, amazing cotton,... See more

Order

Clients share ambiguous opinions on order experiences, as many consumers praise the designs and express... See more

Return policy

Users describe ambiguous interactions with return policy, as some reviewers report a seamless experience with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What made my Prune & Wild experience exceptionally great is: ..the tee shirts are the cutest! ..many design choices with incredible artwork ..high-quality fabric makes a long-lasting product, an... See more

Rated 5 out of 5 stars

The shirts are adorable. I got the Spritz shirt in a beautiful watermelon color in the Comfort colors relaxed cut, and the Midnight Meowgic shirt in Bella v-neck. Check the t shirt brand because sizin... See more

Rated 5 out of 5 stars

I love the shirts from Prune & Wild. The quality is amazing. The shirts always arrive perfectly, so I’ve never had to contact customer service. However, I recently received a discount code and had tro... See more

Rated 5 out of 5 stars

These tee shirts are fabulous! One arrived with a tiny hole and customer service was incredible, having a replacement in the mail within one day. I highly recommend these products.


4.3

Excellent

TrustScore 4.5 out of 5

68 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(68)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I had nothing but problems with Prune…

I had nothing but problems with Prune and Wild. I ordered three T-shirts and had only one delivered. They tried to tell me that the entire order had been delivered, and I had to contact them several times to deal with the issue. And every time, they would tell me to check my front door as though I wouldn’t see something sitting at my front door if it had been delivered. They finally agreed to send me the two T-shirts that I never received. That was several weeks ago and I’m still waiting… So I’m out $100 for my troubles. I will never order from this company again.

15 July 2026
Unprompted review
Prune & Wild logo

Reply from Prune & Wild

Hi Kelly,

We’re very sorry to see this review, as it does not fairly reflect either the circumstances of the delivery or the considerable efforts our customer service team has made to resolve this for you.

Your order was shipped in separate packages. The courier recorded the package containing the other two T-shirts as delivered on August 28 and provided tracking and photographic proof of delivery. When you told us you could not locate it, our team asked you to check the usual safe locations and with neighbours — a standard first step when a courier has marked a parcel as delivered. We did not repeatedly dismiss your concerns or simply tell you to “check your front door.”

You subsequently explained to us that your apartment building has an identical neighbouring building and that you believed the courier may have delivered the parcel there by mistake. Despite the courier recording the package as successfully delivered, we offered to replace both T-shirts at our own expense. You accepted that offer, and two replacement shirts were sent.

We are therefore extremely disappointed to read that this is being presented as though you paid for three shirts, received one, and Prune & Wild simply left you $100 out of pocket. We have remained responsive throughout and have already produced and shipped two additional shirts at our own expense in an effort to resolve a delivery problem outside our direct control.

We understand that you are now saying the replacement shipment has also not reached you. If that is the case, please contact info@pruneandwild.com. We remain willing to send the two T-shirts again and will work with you to find a safer delivery solution, particularly given the issues you have described with deliveries to your apartment building.

We would also appreciate the review being updated to reflect the full sequence of events and the assistance our team has provided. We are more than happy to continue helping you, but we do feel it is important that our customer service team is represented fairly. We are not responsible for nor do we have any control in whether last mile couriers are able to successfully deliver packages to your apartment, we use the same national courier services as everyone else.

Prune & Wild

Rated 5 out of 5 stars

I had a small issue with the long…

I had a small issue with the long sleeve frog shirt I ordered - it was very long, but loved the cotton and the design. They were right on it and made it right. Their customer service was wonderful. Their t shirts are very well made and so much worth the purchase. Quality is A1! And so is the customer service.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

These T-shirts are excellent quality…

These T-shirts are excellent quality with stunning prints that look even better in person. The customer service team was super helpful when my delivery went missing, and they promptly sent replacements with no problems. I will be purchasing sweatshirts for Fall!

9 September 2026
Unprompted review
Rated 5 out of 5 stars

I ordered my usual size of t-shirt but…

I ordered my usual size of t-shirt but fit a little small. I reached out to them expecting to return the item for a larger size. I was told to keep the shirt or donate. Great customer service and would recommend this company to anyone. Linda Nielsen

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing all around

I love the shirts from Prune & Wild. The quality is amazing. The shirts always arrive perfectly, so I’ve never had to contact customer service. However, I recently received a discount code and had trouble applying it at check out. I emailed customer service and not only were they so quick to respond, they offered a solution that worked like a charm. Now I can honestly say their customer service is just as amazing as their shirts.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

These tee shirts are fabulous

These tee shirts are fabulous! One arrived with a tiny hole and customer service was incredible, having a replacement in the mail within one day. I highly recommend these products.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding quality and customer service that truly goes above and beyond!

The T-shirt is exactly as advertised — 100% cotton and every bit as good as it looked online. But what truly sets this business apart is their customer service. When I accidentally ordered the wrong size, they quickly sorted the correct one — and as a cherry on top, generously let me keep the original as a one-time complimentary reprint.Highly recommend! 🙌

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Besides the adorable designs

Besides the adorable designs, the softness of the material, the customer service is beyond words. I’ve ordered 4 shirts so far and will co tinge to add to my collection. Prune and Wild is what every company should strive to be. Great job, guys.
Marcy Scohier

1 September 2026
Unprompted review
Rated 5 out of 5 stars

You will love these tee shirts!

What made my Prune & Wild experience exceptionally great is:
..the tee shirts are the cutest!
..many design choices with incredible artwork
..high-quality fabric makes a long-lasting product, and
..unparalleled customer service!
Thank you, Trishia!

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

The quality of the tshirts are great and customer service that I received was prompt, efficient and friendly. I would recommend Prune & Wild and I will not hesitate to order from them again! 😊

4 August 2026
Unprompted review

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