printerval.com Reviews 

104,742
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Looking at 34,109 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the platform is very easy to use, appreciating the straightforward ordering process, helpful follow-up updates, and smooth custom design options. Many consumers also point out that the received items feature soft materials, beautiful prints, and arrive quickly in well-protected packaging. Some reviewers were not happy with significant delivery delays and long waiting times for their packages to arrive. Other users noted that certain products looked completely different from the online pictures or suffered from surprisingly poor quality materials. Additionally, a few people experienced frustrating issues when receiving entirely wrong items or incorrect customizations that did not match what they ordered.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality, where some people praise the... See more

Order

People report ambiguous experiences with order, as some reviewers praised the helpful updates and perfect... See more

Delivery service

Users describe ambiguous interactions with delivery service, as some reviewers report fast shipping and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the outstanding fabric, beautiful... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the whole process is very easy and that... See more

Reviews shaping this summary

Rated 3 out of 5 stars

They are not like the pictures online I could have done better cutting out a picture and sticking it on a frame. It was a great disappointment especially for the cost.

Company replied

Rated 4 out of 5 stars

This is a follow up to the response to my previous reviews. Read their responses to my other reviews. This was their response pasted below with the order number. As you can see, the... See more

Company replied

Rated 4 out of 5 stars

The personalised dumpling ornament have arrived today both with Amelia named on them I changed this name to read Blake on one and Zac on the other

Company replied


Company details

  1. Clothing Shop

Written by the company

Printerval.com is an online marketplace, where people come together to make, sell, buy, and collect unique items. There’s no Printerval warehouse – just independent sellers selling the things they love. We make the whole process easy, helping you connect directly with makers to find something extraordinary.


Contact info

3.5

Average

TrustScore 3.5 out of 5

105k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

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3.5

All reviews

(104,742)

34,166 reviews in the last 12 months

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Rated 1 out of 5 stars

The reason why I send multiple messages…

The reason why I send multiple messages is that you send the same messages!!!!! Stop been automated and contact me on a manner that I would like!!! For god sake your company is pathetic and useless!!! You have no customer service or empathy!! If I choose to I will send multiple tickets!! Worse company ever, will not recommend ever!! Let’s see if they honour my refund as well as my shipping fee refund that I am still waiting on!!! I’ve bern trying to solve my lost order since beginning of AUGUST and one minute say it’s been returned to company not delivered!! Or. Now it’s lost which is it!!!

15 October 2026
Unprompted review
Rated 1 out of 5 stars

My friend is getting married so I…

My friend is getting married so I ordered a dress with his fiancee face on it. It has past 3 days of when it was supposed to be delivered and is now completely useless as I was meant to take it away with me. So if and when it does get delivered it will be a complete waste of time & money ( thankfully I haven't lost too much money on it) as I wont be there personally to collect it and it will be too late. I did inquire where my package was before and they responded with in my opinion a half hearted oh well response. Not happy and I wouldn't recommend printerval, find another company with more guaranteed delivery options.

"Your order was placed on 28 September, with a standard delivery estimate of 5-10 business days. Today is just 1 day past the promised delivery date, so the parcel is still within the normal carrier delay range, though I agree it's not ideal that it has shown as "being delivered" for several days."
Three days later still no package!

14 October 2026
Unprompted review
Rated 1 out of 5 stars

Shocking don't bother with them!

Shocking don't bother with them!! Ordered and tried to cancel within half hour only for them to tell me the product was made and shipped and sorry for late postage!! And then had another mail saying all 3 orders from last year can not be canceled? Thatwas not what I asked! Anything to get out of a refund ad they blocked me from emailing them and from the site!! Don't touch them with a barge pole! Sham products

10 October 2026
Unprompted review
Rated 1 out of 5 stars

Don't use this company they're terribly…

Don't use this company they're terribly mean. I ordered two T-shirts and they were obviously defective. I kindly requested it be redone and they instead blamed me for the problem. They have very poor Customer Service. I don't understand why anyone would use them for printing their school products. I will also notify the school. The school should not use this company.

12 October 2026
Unprompted review
Rated 1 out of 5 stars

The absolute worse company to do…

The absolute worse company to do business with. They take months to reply. I would stay away. Go local. Do not order from them. If you’re going to spend $50-$60 just order from a local shop. By the time they respond to your email the return window has closed. Horrible business.

I wrote to them september 3rd and they just replied to be october 14th.

3 September 2026
Unprompted review
Rated 4 out of 5 stars

Well I had a Great Experience

I can see there are a few negative reviews on this company but I have to say my experience was great. I got downloads of Sunset Beach (a really old series that I can't buy anywhere anymore) - the whole series for under £3 so I was obviously wary about how good it was going to be.

OK yes, there was the odd episode missing but out of 750 odd files its not a huge miss - also, not all the episodes are great quality but then it is nearly 30 years since it was produced so I really can't complain for the price.

I spent years looking for this series - and yes I would have preferred to buy a brand new box set - but as I couldn't get it in the UK this was the best option I could find - and I'm grateful to Pinterval for that.

14 October 2026
Unprompted review
Rated 1 out of 5 stars

Every picture is AI generated and not the real item.

Everything on the site is an AI picture the products look nothing like what you actually end up getting. I tried to get 3 different whiskey bottles but each time they came back saying they didn't have what I wanted and showed a way worse version but in the same style of what I tried to order. Then I actually ordered a whiskey glass that looked like it had a metal plate attached to it but when I got it, it's just a printed on label that will wash off if I'm not careful. DO NOT BUY FROM THEM.

14 October 2026
Unprompted review
Rated 1 out of 5 stars

Very bad after sales service

Very bad after sales service. I received partial quantity. Received only short and not jersey.

Only short is useless. if you will not supply jersey then will return short and will ask for the " FUUL REFUND"

I am trying since last " RWO WEEKS" and there is No result.

What star you expect. ?? Zero is also more

28 September 2026
Unprompted review
printerval.com logo

Reply from printerval.com

Hi there,
Firstly, we deeply apologize for your unhappy shopping experience with us
We ensure the quality of products, in case you received a Wrong/Damaged item because of a fault during the Production process, we are willing to offer you two solutions as below:
1. Send a new item to your address for FREE.
2. Issue a refund for the wrong/low-quality item and a 10% OFF discount code for your next purchase.
Plus, please check our guarantee here: https://printerval.com/the-printerval-guarantee-n629.html

Please let us know which solution you choose to solve this case and email us at support@printerval.com. (Please attach your order information and the problem you got with your order so we can have a further investigation on this case and guide you to get all things to go right)

*Please be advised we work with third-party print providers and delivery companies to complete all of your orders so that we need your cooperation to solve your case if you receive wrong/damaged items. Hope you all understand.

You don't need to send the unwanted item back to us. We all know we shouldn't waste more money on the delivery company.
Please keep the item and give it to your local charities; it will go to someone who needs it. We appreciate it.

Feel free to contact us and get your case corrected. We are looking forward to hearing from you.
Regards,
Printerval Support Team

Rated 1 out of 5 stars

Absolute shite

Absolute shite, ordered a pair of football shorts for a tournament. They turned uo 2 weeks after the latest delivery date, and was then told I couldn't return them. Rubbish cheap quality anyway, wish id never purchased from this company. BEST AVOIDED CHEAP IMPORTED RUBBISH.

4 October 2026
Unprompted review
printerval.com logo

Reply from printerval.com

Hi there,

We sincerely apologize that we were unable to meet your expectations and for the disappointment caused by this experience.

We completely understand your frustration. We truly appreciate your continued support, and we are very sorry that we could not provide the resolution you were hoping for. We have already responded to your case via email with the resolution available to us.

Thank you for taking the time to share your feedback. We value your comments and will use them to improve our products and customer service.

If you have any questions, feel free to contact us via support@printerval.com.

Best regards
Printerval Team.

Rated 1 out of 5 stars

Ordered an advent calendar for my…

Ordered an advent calendar for my husband, money £32 taken from my bank, but nothing has arrived. Scam website avoid at all costs. 😠 😡

13 October 2026
Unprompted review
printerval.com logo

Reply from printerval.com

Hi there,
Thanks for your feedback, and we understand your concern here.
Upon checking, we need your confirmation before processing your order.
We tried to contact you earlier, but we have not heard back from you.
Please double-check your inbox as well as your spam/promotion folder to ensure you don't miss any news from us.
If any issues, please reach out to us at support@printerval.com. We are always happy to help with all of your concerns.
Best,
Printerval team

Rated 1 out of 5 stars

No customer service

No stars if review option. Product advertised never stated it was only in production. No response to delivery question. USA customer service phone number provided was not in service. Avoid!

10 October 2026
Unprompted review
printerval.com logo

Reply from printerval.com

Hi there,
Thank you for your feedback and we understand your concern here.
Upon checking, we received your order and sent it directly to the production team.
Please be advised that the handling process takes 1-5 business days. We will update you with the tracking information as soon as possible.
Plus, you can track the current status of your order via https://printerval.com/track-order
We appreciate your patience and understanding in this peak season
Please check and let us know if you need further assistance via email address support@printerval.com. We are here to help with all of your concerns.
Thanks,
Printerval Team

Rated 1 out of 5 stars

Awful company to deal with

Awful company to deal with, I ordered a top which looked absolutely nothing like what was advertised, and was cheap and nasty material, cost me £45 including postage, and they won’t let me return for a refund!!! I’ve sent them photos of how awful it is! Offered me 10% off my next order with them instead!!! There is a Facebook page about this company and their disgruntled customers, whom never seem to get refunds for some absolutely disgraceful goods they have been sent, steer clear!! I sent a further question which they haven’t bothered to reply too, I am totally disgusted with this company falsely advertising products and their lack of customer service skills!

13 October 2026
Unprompted review
printerval.com logo

Reply from printerval.com

Hi there,

We sincerely apologize that we were unable to meet your expectations and for the disappointment caused by this experience.

We completely understand your frustration. We truly appreciate your continued support, and we are very sorry that we could not provide the resolution you were hoping for. We have already responded to your case via email with the resolution available to us.

Thank you for taking the time to share your feedback. We value your comments and will use them to improve our products and customer service.

If you have any questions, feel free to contact us via support@printerval.com.

Best regards
Printerval Team.

Rated 1 out of 5 stars

I ordered a3D gnome and received a flat…

I ordered a3D gnome and received a flat piece of acrylic, not what I ordered at all, would definitely not recommend this company

13 October 2026
Unprompted review
printerval.com logo

Reply from printerval.com

Hi there,
Firstly, we deeply apologize for your unhappy shopping experience with us
We ensure the quality of products, in case you received a Wrong/Damaged item because of a fault during the Production process, we are willing to offer you two solutions as below:
1. Send a new item to your address for FREE.
2. Issue a refund for the wrong/low-quality item and a 10% OFF discount code for your next purchase.
Plus, please check our guarantee here: https://printerval.com/the-printerval-guarantee-n629.html

Please let us know which solution you choose to solve this case and email us at support@printerval.com. (Please attach your order information and the problem you got with your order so we can have a further investigation on this case and guide you to get all things to go right)

*Please be advised we work with third-party print providers and delivery companies to complete all of your orders so that we need your cooperation to solve your case if you receive wrong/damaged items. Hope you all understand.

You don't need to send the unwanted item back to us. We all know we shouldn't waste more money on the delivery company.
Please keep the item and give it to your local charities; it will go to someone who needs it. We appreciate it.

Feel free to contact us and get your case corrected. We are looking forward to hearing from you.
Regards,
Printerval Support Team

Rated 4 out of 5 stars

Satisfied with final outcome

Despite as few early glitches with the information flow and communication, the product arrived safely with its intended wearer. It seemed like good value for what was paid.

6 October 2026
Unprompted review
printerval.com logo

Reply from printerval.com

Hi there,

Thank you so much for your kind review.

Your support means a lot to our team, and we truly appreciate you taking the time to share your feedback.

If you need any assistance, feel free to contact us via support@printerval.com. We are here to help with all of your concerns.

Sincerely,
Printerval Team

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