NEXSMART Reviews 

Reply from NEXSMART

May 23, 2024

Hi H.

Thank you for your review.

We're sorry to hear that you're experiencing issues with your Guardian alarm that you've had for a year. I can see that you've been in contact with our customer service previously, where they asked for more details, but we haven't heard from you since. You are always more then welcome to contact us on service@nexsmart.dk - then we are always happy to help! :)

In case of a product defect, it is of course covered by the warranty. :)

If there is anything else we can do for you in the meantime, please don't hesitate to contact us again.

We look forward to hearing from you.

Kind regards
NEXSMART

Reply from NEXSMART

Updated Mar 25, 2024

Hi Nikita,

I am sorry to hear that you are unsatisfied with the product you have received!

I will strongly recommend that you contact our customer service at serivce@nexsmart.dk.
We will be ready to find a solution to your issue, so you aren't left with items you are unsatisfied with.

Remember that we always offer up to 100 days full right of return. This applies even if the product has been unpacked and tested. 😊 If you wish to make use of your right of return, you should similarly notify our customer service about this. They will assist with information on how to return the package and provide a free return label.

Best regards,
NEXSMART

Reply from NEXSMART

Mar 18, 2024

Hi Jason,

Thank you for your review.

I’m sorry to learn that you’re experiencing issues with the signal to one of your cameras. I can see that our customer service has been in contact with you and offered several solutions to solve the issue, including a new camera, so we can make sure you get the most out of your surveillance. 😊

If there is anything else we can do for you in the meantime, please don’t hesitate to contact our customer service at: service@nexsmart.dk – then we’ll be here ready to help!

Remember that we always offer up to 100 days full right of return. This also applies even if the product has been unpacked and tested.
If you wish to make use of your right of return, you must also make our customer service aware of this. Here they will help with information on how to send the package back, as well as offer a free return label.

We look forward to hearing from you. 😊

With best regards
NEXSMART

Reply from NEXSMART

Aug 9, 2023

Hi Thomas,

Thank you for you review. 😊

We are sorry to learn that you have experienced issues with one of your cameras taking in water, this is of course not supposed to occur, as all our outdoor surveillance cameras are IP65 secured.
I can see that you have been in contact with our customer support, and that together you have already found a quick solution, resulting in a new camera being sent to you. 😊

We are happy that we could help with a quick replacement, but please remember that you are always more than welcome to contact our customer service again at: service@nexsmart.dk – then we are happy to help.

I will also remind you that we offer 100 days satisfaction guarantee, even for opened and tested products. So if at any point you wish to send your cameras back, we’ll be ready to help with a quick returnlabel.

We look forward to hearing from you.

Kind regards
NEXSMART

Reply from NEXSMART

Jul 17, 2023

Hej Jeppe,

Jeg beklager hvis du mener at vi sender for mange mails til dig.

Disse bliver kun sendt til folk som har accepteret vores nyhedsbreve, så man kan vælge om dette er noget man ønsker at modtage.
Vores nyhedsbreve er blot en måde for os at fortælle vores loyale kunder, når vi får nye produkter på lager eller hvis der er gode kampagner i øjeblikket.
Ønsker man ikke at være en del af disse, kan det afmeldes i bunden af disse mails. :)

Husk samtidigt at vi altid tilbyder op til 100-dages fuld returret. Det gælder også selvom produktet har været pakket ud og testet. 😊
Ønsker du at gøre brug af din returret, så skal du på samme måde, gøre vores kundeservice opmærksom på dette. Her vil de hjælpe med information om hvordan du sender pakken retur, samt tilbyde en gratis returlabel.

Med venlig hilsen
NEXSMART