NavaFresh USA Reviews 

459
•
TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

Good product quality. Initially I was not sure if I would get the goods delivered since it is an international order and it took some time to process and deliver an order. When I got a regular upd... See more

Rated 5 out of 5 stars

We have been taking this spine supplement for the past three weeks. As blue collar labors, ages 40s and 60s. Our backs have endured their fair share of injuries, nothing severe enough to seek constant... See more

Rated 1 out of 5 stars

Order a product and only receive confirmation number . No email stating when product should arrive . Only communication is through chat . warning do not shop with this crack pot company . As I read... See more

Company replied

Rated 5 out of 5 stars

Hi a little hold up with delivery. An email to navafresh was extremely impressed with there reply☆☆☆☆☆.service. I'll be purchasing all my products from Navafresh for now on. Very happy with product... See more

Company details

  1. Food products supplier

Written by the company

Taking care of the health and happiness of your family is always at the forefront of your mind, and we understand that you don’t have time to search through thousands of stores to buy the items you need the most. You need a way to source high-quality, nutritious, sustainable home and health products without visiting multiple stores or having to settle for second-best, which is where NavaFresh comes in.


Contact info

4.2

Great

TrustScore 4 out of 5

459 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.2

All reviews

(459)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good product quality

Good product quality.
Initially I was not sure if I would get the goods delivered since it is an international order and it took some time to process and deliver an order.
When I got a regular update about my order, I am very satisfied with your service.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Accuracy

Fast delivery. What I ordered is what I received. Good Price.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, despite my order being delayed due to curier delivery issues…but this is not Navafresh’s fault.
Can fully recommend as their service is excellent.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Genuine website and good support

The delivery came from Mumbai and it was delivered in Canada considering that the order was delivered pretty quickly and I was updated by the NavaFresh about the order consistently. I will give them 5 stars and recommend it to other

15 June 2026
Unprompted review
Rated 4 out of 5 stars

The products are good and have improved…

The products are good and have improved significantly in a short period of time. However, I am not too impressed with the customer service, as I had to repeatedly email and remind them about my order delivery. On a positive note, the package arrived intact and in good condition.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

The best experience

The best experience. Firstly I thought it’s gonna take long time to get delivered but it was faster than I thought and I am genuinely happy with that. Will place more orders in future.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

The client support is amazing

At first, I had a problem with the tracking of my package but then I wrote to the client support and it took 4 days to arrive home. The client support was very very efficient!! Thank you.

28 April 2026
Unprompted review
Rated 1 out of 5 stars

I ordered an item in February

I ordered an item in February. By end of March it never arrived. I spend time emailing the company and they said it was on its way. It was apparently coming from India. I live in Singapore and it never arrived. I contacted the company many times. They replied we will give you a 20% gift coupon for the wait. I said, I would not do business with this company. I asked for a refund - ultimately they gave me two choices, I said, I wanted a full refund. There email says it would be in my account 3-5 days. This was April 14th. Not arrived in my bank account. I contacted them again and asked why the money has not arrived in my account after 2+ weeks. They said they would look into. It was discovered it was never transferred as they said it had been. After this they sent me the bank report it was sent immediately after this. Finally the saga was done. However, as my first experience - it is my last. Trust is important more than ever with all the scamming that is happening. If they want to build trust then their systems need to match their words - and not simple AI doing the responding. They have lost my business for the future. Grateful though this was finally resolved and I got my money back.

29 April 2026
Unprompted review
NavaFresh USA logo

Reply from NavaFresh USA

Hi Kevin,

We apologise for the delay in your refund. It has now been processed, and we appreciate your understanding. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
NavaFresh

Rated 1 out of 5 stars

Scam

Scam. They are an Indian company apparently (which is never advertised that their products actually ship from India). The shipment never left India. It has been a month almost and they don't want to refund us

19 April 2026
Unprompted review
NavaFresh USA logo

Reply from NavaFresh USA

Hi Mina,

We're sorry for the inconvenience caused by the delay. Your order has been delivered, and we appreciate your understanding. I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
NavaFresh

Rated 1 out of 5 stars

Payment taken but Order not Processed

I attempted to place an order on the NavaFresh website on March 14, 2026. During checkout the website clearly displayed a message saying “Payment was not successful.”

I therefore assumed the transaction had failed and that no order had been placed. However, I later discovered that €63.21 had been debited from my bank account under the merchant name “NINTHAVENUE.”

When I contacted NavaFresh customer service, they confirmed that there is no order in their system, yet the payment was still taken from my card.

This situation is extremely concerning: a payment should never be captured if the transaction failed and no order exists.

I strongly recommend that customers be very cautious when purchasing from this website, as the payment process appears unreliable and potentially problematic.

Update:

Following my initial review, NavaFresh has since processed a full refund of €63.21 after confirming that the charge was due to a technical error on their side (payment captured despite the order not being validated).

The refund was initiated after follow-ups and is now being processed by the bank.

While I appreciate that the issue has been acknowledged and resolved, the initial experience was concerning — being charged without a valid order and having to chase for clarification is not acceptable.

I am updating my review to reflect the resolution, but I hope measures are implemented to prevent such situations in the future.

14 March 2026
Unprompted review
NavaFresh USA logo

Reply from NavaFresh USA

Hi Baddam,

We sincerely apologize for the inconvenience you have experienced. We understand that you are not satisfied with the service provided, and we assure you that we will thoroughly investigate the issue and take corrective measures.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards
NavaFresh

Rated 1 out of 5 stars

Total scam

Total scam. Ordered a product weeks ago and all I get are these stupid emails saying they'll check on it. Didn't even get a receipt upon purchase. I don't expect to ever get the product. Should have read the reviews online, but they had an address on their site that said HK (where I live), so I thought it was legit. It's not.

8 February 2026
Unprompted review
NavaFresh USA logo

Reply from NavaFresh USA

Hi Marcia,

We regret the inconvenience caused. However, we are unable to trace an order that corresponds to your review. Could you please provide the order ID? This will help us resolve the matter quickly.

Regards
NavaFresh

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