LOVESPACE Reviews 

I am writing this follow-up review because my experience with LOVESPACE has become even worse since my original complaint.

1. 30 September – First failed delivery

My belongings were scheduled to arrive between 1:58 pm and 3:58 pm. However, nobody showed up, and I received no advance notice or explanation.

I spent hours trying to contact LOVESPACE through phone calls, live chat and emails, but received no clear answers. Despite failing to deliver my belongings, the company initially claimed that the delivery had not actually failed.

I explained this experience in more detail in my previous review, posted in early October.

2.5 October – Second failed delivery

After the first failure, LOVESPACE rearranged my delivery for 5 October. Once again, nobody arrived.

Only late in the afternoon did I receive confirmation that the delivery would not take place. This was the second time the company had failed to honour its own delivery arrangement.
3.No consideration for my schedule

What made the situation even more unacceptable was how LOVESPACE handled the rescheduling.

Despite being responsible for two failed deliveries, the company continued to arrange delivery dates and time slots according to its own availability, without properly considering mine.

Whenever I explained that a proposed time conflicted with my university schedule and requested an alternative, I struggled to get a response or a workable solution.

In the end, I had to leave my university class in the middle of the day to receive my belongings on 13 October.

LOVESPACE broke its delivery commitments twice, yet I was the one who had to rearrange my life around their schedule. How is that acceptable?

4. A refund that took dozens of emails

Following the two failed deliveries, I requested a full refund of the delivery charges. My request was repeatedly refused.

After sending dozens of emails and constantly following up, I finally received two separate partial refunds of £27.83 and £27.82.

I genuinely believe that if I had not continued pushing for a resolution, I would not even have received those partial refunds.

5. An additional £40 paid for a service that was never provided

As if all of this were not enough, another problem arose during the eventual delivery on 13 October.

I had paid an additional £40 for doorstep delivery. However, the driver informed me that this service was not included in the booking.

As a result, my belongings were left on the ground floor rather than being delivered to my flat door.

LOVESPACE charged me £40 for a service that was not even included in the driver's instructions, and I never received that service.

After nearly two weeks of delays, two failed deliveries, countless emails and repeated complaints, this was yet another example of the company's failure to take responsibility.

The most frustrating part of this experience was not simply the delays. It was the fact that every problem became my responsibility to chase, explain and resolve, even though the company was the one repeatedly failing to deliver what it had promised.

I will NEVER use LOVESPACE again. And if you are thinking about using this company, I sincerely hope you never start.

Please think very carefully before trusting LOVESPACE with your belongings.

expensive and made me wait at the door for 5 hours, they did not inform me when they will arrive and even let me wait for 30 mins when I found him at the door, very tiring. Not worthy at all,

Not being able to select a timeslot for pick up and drop off was very inconvenient

They took way too long to take my stuff into storage, the storage is expensive, and although they said I could book my return date 2 days before I needed my stuff back, that date wasn't available and I had to pay for the next month. The only decent thing is the delivery was on time.

Although the customer servie was responsive and the delivery was on time, more than half my boxes are damaged/broken in some places and dust went inside. I paid a high amount per month to make sure my boxes were safe and now Ill have to look at everything to chek if there is anything damaged inside.

absolutely shit, driver, policy, customer service

This is the worst service ever!!! Everything was unnecessary inconveniencing but advertised as easy and helpful. I was tied by a contract that wasn’t made obvious and my things were not even collected on time. My emails were ignored and I had to call and pretend to be a new customer to get the customer service’s attention. I will NEVER be using lovespace again!!!

Horrible experience.

Really bad customer service. My kitchen boxes (on which I clearly wrote fragile!!) both arrived upside down in the reception of my building and everything inside was completely shattered as if somebody played basketball with my boxes.

I then proceeded to contact Lovespace as I was a happy customer for almost 4 years and this has never happened to me before. They immediately told me that I would not receive the promised 100€ free coverage refund as I did not put all my stuff in a crockery box (noted I never saw anywhere that you had to use crockery boxes and on the website it said to write ‘fragile’ on any boxes with breakable things). After discussing with them for a week they finally told me I would get a 50€ refund (better than nothing). Now I’ve been waiting for over 3 weeks for that ‘promised’ refund and still have not received any money.

After this experience I absolutely do not recommend Lovespace, as they do not keep the promises they give you and will not refund you if one of their drivers absolutely destroys all your stuff in the box.

Stephen has an excellent service.

No accountability. My box delivery is delayed indefinitely, I tried calling them to see what is up and no response through email or phone
Return me my box!!!

The first time they missed the an entire box of package and I keep contacting them they just respond very slow to email and tell me to keep waiting never giving me an exact date for when the last package will be delivered and finally after one entire month they delivered the package but no compensation was given to me for their mistake of missing out on the delivery which is their entire job

Completely unreliable and unprofessional. Didn’t receive my stuff after waiting for 5 hours on the day of the delivery. I then received an email saying that the delivery failed because “no one was present”. I was there and so was the receptionist of my student accommodation. They lied to me. Contacting the costumer service was also a nightmare. I would call 20 times a day just to get answered once, and there were also no help at all. After one week I was able to talk to the manager that rescheduled a secondo delivery. The same thing happened, I waited for hours for the delivery and got an email saying that the delivery had been rescheduled to two days after. The total delay was 10 days. I will never use their service ever again.

I need my refund . Got the storage after 20 days

I still don't have one of my boxes. They were supposed to arrive three weeks ago. Don't believe the good reviews. This company should be shut down.

Nurzhan and David were awesome, very fast and polite and great packing. Arrived on time no issue would recommend!

Sajid was really helpful and patient, which made the delivery of the boxes go as smoothly as possible.

Very professional and polite. Would definitely use the service again!

Excellent service! Everything went according to what was arranged and more. Nurzhan provided an exceptional service, very communicative, respectful and understanding. Would give him 1,000 stars.

They have lost my luggage and are over a month late in delivering it. Then they have wrongfully charged me for storing in their facilities when the luggage is 'lost within their facilities'.

I have asked for a compensation regarding the delay/lost of property, and they have completely ghosted me both on the online chat function, and email. They are impossible to reach over the phone.

This place is a scam. They will avoid any financial compensation by telling you that they are looking for it and ghost you after you follow up on their progress. Avoid this company.

EDIT: If you have also a negative experience, remember to click 'useful' on all other 1-star comments, this will make the comments more visible so people can avoid, they do not deserve this horrible service.