Lemmo E+Bike Reviews 

400
•
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Unfortunately I never received my ebike. My experience is that the company uses false and misleading advertising. I bought my bike in June with the promise it was in stock and would be delivered in... See more

Company replied

Rated 4 out of 5 stars

Lemmo has created a great competitor urban e-bike compared to other well known brands out there! I ordered the new Lemmo One MK3 Collab.Ride in August and got it delivered in about 4 days... See more

Company replied

Rated 5 out of 5 stars

Ordering a Lemmo One Collab'ride was very easy, and delivery was on time. I contacted support several times during assembly and setup, and received efficient responses within 24 hours. As for the bik... See more

Company replied

Rated 4 out of 5 stars

I ordered my Lemmo MK2 in January 2025 with estimated delivery in March. After several delays and a stressful wait, it was finally delivered it in mid-June. The total waiting time was around six m... See more

Company replied

Company details

  1. Bicycle Shop
  2. also in
  3. Sporting Goods Shop

Written by the company

As a company driven by sustainability, Lemmo's vision is to be a leader in micromobility. We aim to achieve this by applying progressive innovation to move micromobility to the forefront of urban transportation.


Contact info

3.6

Average

TrustScore 3.5 out of 5

400 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 48% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(400)

189 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After a breakdown

After a breakdown, the technical support team was very helpful in finding a solution—and in my own language! My wife has just ordered the latest Lemmo 3, confident in the quality of these excellent products

1 September 2026
Unprompted review
Rated 2 out of 5 stars

Fake promotions on lemmo zero.

Fake promotions on lemmo zero.
Hope my review will make your marketing strategy change.
Spoke with agent Emma on your website.

The issue is that this promotion doesn't look like a real one. The summer offer was simply rebranded as an "autumn" offer, and the price has been the same for roughly 4-5 months. The €1,990 "regular price" is also quoted in a YouTube video I watched, which suggests it isn't a genuine reference price either. A discount that never ends is just the normal price with a crossed-out number next to it.

When I pointed this out, the agent only repeated that she couldn't give me more information, and ended the chat without addressing it.

Polite agent, but the pricing approach feels like manufactured urgency rather than a real deal. I'd recommend checking the price history yourself before treating any "limited-time" offer as a bargain

6 October 2026
Rated 4 out of 5 stars

Lemmo MK3 - Fun urban and commuter bike

Lemmo has created a great competitor urban e-bike compared to other well known brands out there!
I ordered the new Lemmo One MK3 Collab.Ride in August and got it delivered in about 4 days to the Netherlands!

The unboxing and set-up was actually very enjoyable because you could tell that the bike was packed with care and everything was thought of for a smooth experience.

The quality of the bike leaves little to no room for improvement. The smart shifting is so fun and makes riding so smooth!
With the chain version, I can easily pedal to 30+ km/h also.
The battery pack is an actual game-changer to other conventional e-bikes. I’ve already charged my laptop and phone several times while on the go. And the charge still lasts a long time.
Look-wise, by not having a bulky frame with a battery-“stick” the bikes looks super sleek.

Some remarks for an even better experience. 1.The find-my function works a bit spotty only updating when I am riding the bike but almost never when I park it (I also hid an AirTag on the bike, which connects much more frequently to the network).
2. The phone lock function adds a lot of battery drain, basically depleting the lights battery in one day (can’t a Software update fix that?)
3. The digital bell chime gets overheard almost always, pedestrians don’t recognise the sound as a bike bell I guess.
4. All the different functions, settings, features could be documented a bit more clearly to not leave one guessing too much.

26 September 2026
Unprompted review
Lemmo E+Bike logo

Reply from Lemmo E+Bike

Thank you for sharing your experience! We have noted your suggestions and will forward these to hopefully improve them. Ride on!

Rated 5 out of 5 stars

Great bike

Great bike. Got the one collabride. Love the tech with auto shifting and security features. The motor js powerful and the batter has good range , 70km+. The frame is rigid so would recommend a suspension seat.

15 September 2026
Unprompted review
Lemmo E+Bike logo

Reply from Lemmo E+Bike

Thank you for leaving a review! We are glad the bike is meeting your needs and that you enjoy our new E-Shifter!

Rated 5 out of 5 stars

Lemmo Zero and

I bought the Lemmo Zero and, after using it for a while, I can honestly say that I love the bike.

One thing I was slightly nervous about before ordering was delivery. I had seen quite a few comments online from people saying their Lemmo bikes had taken a long time to arrive, so I was prepared for delays. My experience was completely different: my bike arrived very punctually and within the timeframe I had been given.

I’ve also been pleasantly surprised by the customer service. I had some questions about installing the accessories and asked Lemmo for assembly videos. They eventually provided the videos I needed and have been very responsive whenever I’ve contacted them.

There are still a couple of small things being resolved: I’m waiting for the mudguards and for a replacement of a small cap that came off the bike. What matters to me, though, is that Lemmo has communicated clearly about both issues and about when I should expect them.

So my experience hasn’t been absolutely flawless, but it has been very positive. I love riding the Lemmo Zero, the delivery was much better than I expected, and whenever I’ve needed support I’ve actually been able to get a helpful response from a real person.

Very happy with my purchase so far. 🚲❤️

1 August 2026
Unprompted review
Lemmo E+Bike logo

Reply from Lemmo E+Bike

Thank you for your review and your honesty! We are working hard on improving delivery times and are so happy to see customers satisfied with the delivery. We will make sure to resolve all your issues and hope you have a great time with your bike!

Rated 5 out of 5 stars

Lemmo Zero: battery hardly needed

This review is not about the delivery process (3 stars: unclear communication from the platform which is a bit annoying when paying over 2.000 EUR for a device) and not about the practical guide how to use the bike (it is not difficult, but a bit more clarity on where to mount the lights for example, would have been nice). And not about the fact that the mudguard was out (hopefully delivery soon and it was on sale when I bought the bike, so I didn't have to pay 150 extra) It is about the cycling experience.

I live in the Netherlands and have been cycling on every type of bike imaginable, but mainly a single speed 'beater' or 'stadsfiets' with backpedal brakes. So, looking for a decent and sturdy folding bike was hard. After some time I found a review on the website Bright.nl and they were quite positive, although they said you may want a battery for longer trips (not stating what longer is). So I got the whole package, including the battery in early July 2026. After a short learning curve on folding, it turned out the bike cycles like a charm: it is very easy to go between 20 and 25 km/h when cycling on flat surfaces and no significant headwind. The bike is also much more comfortable than I would have thought.

Now, after using it for a few months, not on a daily basis, but quite often on the train or combining it with a carshare/rental, I can only say: pretty bike and a good drive. Did not expect it to be as I didn't have much experience with folding bikes.

The battery: I used it a few times, but the gears are fine and as long as there are no hills (... not in Amsterdam!) or heavy headwind, it feels a bit too much. I think when you live in hilly surroundings: yes, makes life easier. For me: it is quite some extra weight to carry and for my current use hardly ever needed.

In short: when I would have known the bike cycles so well (no noticeable friction from the wheel motor), I would not have added the battery package (although I think it will be useful in some cases).

Anyway, I find it hard to compare it to other folders, cheaper or more expensive (first looked at Brompton), this feels like a good one. I only hope that when the bike ages it is still easy to switch parts in the future. The gears seem pretty generic, but that is not part of this review.

So, 4 or 5 stars? I would say 4,5. But okay ;)

15 September 2026
Unprompted review
Lemmo E+Bike logo

Reply from Lemmo E+Bike

Thank you for this detailed review! We are sorry about the delivery communication, but are happy everything worked out. You are right to say the Zero rides super well without a battery too! Our priority is to make all bikes function as electric bikes as well as manual bikes as to not step too far away from what makes biking so special. We wish you all the best with the bike!

Rated 5 out of 5 stars

Lemmo took my problems seriously

Lemmo took my problems seriously. They were always quick to respond, understanding, and practical. In the end, all issues were resolved. Giorgi, thank you for your patience with me and for handling everything - and in Dutch-language, just as I wanted! A 10+ for customer service.

11 September 2026
Unprompted review
Lemmo E+Bike logo

Reply from Lemmo E+Bike

Thank you for the nice review! We are glad we could help you with your issue!

Rated 5 out of 5 stars

LEMMO support feedback

After 3 years of using the Lemmo One, I had an issue with my right button.This got quickly sorted thanks to LEMMO support shipping new one. 👍👍

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Well done Lemmo

Ordering a Lemmo One Collab'ride was very easy, and delivery was on time.
I contacted support several times during assembly and setup, and received efficient responses within 24 hours. As for the bike itself, I'm thrilled! Finally, an electric bike that actually looks like a bike! Its light and stylish design surprises all other cyclists. I highly recommend it! Well done, Lemmo!

16 June 2026
Unprompted review
Lemmo E+Bike logo

Reply from Lemmo E+Bike

We are always happy to hear praise for the look of our bikes! Glad you are enjoying it! Ride on!

Rated 5 out of 5 stars

Test ride and booked a urban model in…

Test ride and booked a urban model in the Lemmo hub. Store staff well knowledges about everything and quite easy to find what I need. Expecting to collect my new bike next week.

10 August 2026
Unprompted review
Lemmo E+Bike logo

Reply from Lemmo E+Bike

Thank you for your review! We are happy to hear our store staff was able to help you find what you needed! Enjoy the bike!

Rated 5 out of 5 stars

Lemmo One Mk.2 Core

I bought a Lemmo One mk. 2 Core back in June of 2026 and to this day, three months later, I'm still satisfied with my bike.

The bike arrives like an Ikea package and you still have to assemble the front wheel, adjust the steering wheel etc, but for my that just adds to the fun. The step-by-step videos are very helpful.

As a daily driver the bycicle feels sturdy and handles great, although I would recommend geting the suspension seat system for extra comfort as the core version doesn't offer any suspension at all.

With a fully charged smartpac I usually get about 75 km or three days in the first of the three cycling modi of cycling, which is fine for me. Of you're not using the bike, the battery does drain quite quickly though, due to the gps function.

Speaking of gps and locating your bike, the Lemmo app is a very smooth experience in which you can locate your bike, update it's firmware, record trips and share your bike with family members.

Little features such as the front lamp converting to a flashlight, the build-in bell and the braking lights make it a fun and playful bike.

Overall, I would recommend a Lemmo One to anyone who is interested in a sturdy, good price-to-quality-ratio bike for light sports activities or daily home-work trips.

21 August 2026
Unprompted review
Lemmo E+Bike logo

Reply from Lemmo E+Bike

Thank you for this kind review! We are really happy to hear that our bike and its features are speaking to you! A quick tip: You can always turn off the smartpac by pressing its power button in order to reduce the battery drainage over night.

Rated 5 out of 5 stars

All good

The bike, the delivery, the momentum is there. All very nice. One missing point is no delivery to Luxembourg.

11 August 2026
Unprompted review
Lemmo E+Bike logo

Reply from Lemmo E+Bike

Thank you for the review! Maybe its time to consider Luxembourg too!

Rated 5 out of 5 stars

MK2 happiness

I purchased my MK2 in 2024 and after some delay on the delivery, I received it with a compensation from LEMMO. Up till now I’m very happy with my bike and receiving various complements on the look. I bought it for its lightweight construction and option of using it without the electrical support.
Up till now had some fun driving it for over 1300km 🫶

11 August 2026
Unprompted review
Lemmo E+Bike logo

Reply from Lemmo E+Bike

Glad you are enjoying the bike! Thank you for sharing this review!

Rated 5 out of 5 stars

Great bike so far

Great bike so far. Owned for a month, did hundreds of km already..

My main reason to go with this is the manual switch over, it is a great feature. Stylish, ride feel amazing, easy to use.

A couple of negatives:
1. The mudguard was received a little bend so it rubs the front tyre, easy fix.
2. Bluetooth connection opening the app sometime flaky.

11 August 2026
Unprompted review
Lemmo E+Bike logo

Reply from Lemmo E+Bike

Thanks for the review! Glad youre happy overall. Unfortunately during shipping the fenders can misalign, but often this just requires slight adjustment. For the Bluetooth connection stability depends a lot on the phone and software. There are ways to optimize it for your device too so reach out to customer service if you want to try to make it faster. Ride on!

Rated 5 out of 5 stars

I was a bit scared to order my Lemmo…

I was a bit scared to order my Lemmo mk2 after reading quite some negative reviews about the bike, delivery time, service, etc.

I had the opposite experience.
Bike arrived within 10 days of ordering.
Battery was defect but they sent me a new one. Upon returning the defect one, works wonderfully now.

There was some condensation in my screen, but this disappeared. Support informed me if it would happen again they would send me a new one.

Response could be a little bit quicker, but they helped me every time.
Bike rides beautifully and is reliable.

Hope it stays like that. :)

8 June 2026
Unprompted review
Lemmo E+Bike logo

Reply from Lemmo E+Bike

Thank you for your feedback and for trusting in our product! We really cherish it. Keep an eye on that screen and if anything happens again, we are ready to sort it out for you!

Rated 5 out of 5 stars

After some initial problems ... it is all good!

After some initial problems with the delivery date LEMMO contacted me and immediately sent the bike. It arrived today and I was positively surprised! perfect packaging, a very intelligent and simple setup procedure with both printed manuals and videos, all the necessary tools and accessories nicely packed.

A first test ride convinced me that the LEMMO ZERO is a great eBike. And it's unbelievable how small it folds!

When I did not understand how the installation of the lights works LEMMO immediately sent me a short video.

6 August 2026
Unprompted review
Lemmo E+Bike logo

Reply from Lemmo E+Bike

Thank you for this lovely review! We are glad to hear about your excitement about the ZERO! Keep on riding!

Rated 1 out of 5 stars

Lemmo's Lies Cost Me €2500

Buying a Lemmo One has honestly been the worst purchase of my entire life. I regret not demanding a refund, but the company Lemmo misled me at every single point until I was backed into a corner.

​I think on the day my delivery was supposed to be sent, the delays started. Every time I emailed customer service, they told me "Just two more weeks." I wanted to refund my money every singe time, but because they kept promising it was just two weeks away, I decided to push through. It ended up taking another two months (and this was after the original 5 month delay).

They completely manipulated my financial decisions based several lies. If they were honest and told me the truth, I would have refunded immediately... And when the structural issues with the bike started to show, they hid behind their 14 day return policy.

​To make matters worse, during the shipping delays, they sent a mass email to a huge list of delayed customers and completely forgot to use BCC. They exposed everyone's private email addresses to each other! It was a massive data breach, and other customers were literally emailing me directly to ask how my experience was going.

​When the bike finally arrived, it had a defect right out of the box. In my very first week, the right foot pedal literally screwed itself off and fell off while I was riding, making me to step down, lose control, and damage the bike (and get a little hurt myself actually). They sent a replacement pedal, but there was another structural issue that never stopped, On a near-monthly basis, the actual left pedal would just slide off it's threads. Currently, the bike is sitting in a repair shop because the metal axle piece in the center is totally defective. Apparently the threading in the centre crank is loose and needs to be replaced or my pedal will never stay on.

​Before it was delivered, I explicitly asked support if the bike used generic parts, because I was worried about the company running poorly and not being able to get replacements later. They assured me everything was generic and could be fixed anywhere. That was another total lie. The bike shop told me the center mechanism is not genetic. When I reached out to Lemmo to fix it, they said no problem and shipped a part without even confirming with me what it was. It turned out to be a few random plastic pieces instead of the actual structural metal part I needed. To rub salt in the wound, they closed my support ticket the exact moment the package was delivered, completely shutting down the conversation before I could even verify the part.

​On top of the awful hardware and support, the software is an actual joke. If you unlock the bike digitally and start pedaling in a hurry before the bike completely boots up, the motor consistently doesn't work. I have to stop, pull over, lock it, and unlock it all over again just to get the motor to work. The Bluetooth connectivity is so flaky and locks me out so often that I had to install a normal physical lock Which completely defeats the purpose of buying a smart bike. There isn’t even a manual key override as a basic redundancy. If you change phones, you basically can't use the bike till the battery dies or you get the next one working. The built-in GPS is highly unreliable and barely works when you need it, the lock makes loud, obnoxious noises that draw unwanted attention, and to top it off, the bicycle actually unlocks itself when the battery dies. Who designs a security lock that stops locking when it loses power? (Although because it has no backup key system it's actually saved me from having a bricked bicycle for a few weeks when my phone broke). The front hydraulics also seem to always leak fluid whenever I try to do basic maintenance like changing the brake pads. And from other reviews I hear the Lemmo one goes through break pads fast apparently?

I truly feel scammed by Lemmo. They use scripted lies to keep my cash, willing to say anything to keep me from refunding, they leaked your personal contacts with others, and sold (in my case at least) a defective product riddled with software bugs.

I really think the bike rides nice when things are working. It's quiet, fast and light. But issues kept getting worse and worse. The first issue happened and I thought it's a corner case. I still had a few days to refund when the right pedal fell off. But I waited half a year for this bike. And it cost me over 2500 euros. I gave it a chance and more and more issues happens in a short time period and they just refused to refund me. Fell back to their 14 day policy.

Avoid this company at all costs.

9 July 2026
Rated 5 out of 5 stars

Lemmo one MK 2 URBAN

I was always a bit against electric bikes.
I commute to work every day by bike and enjoy this light workout.
When my wife bought an electric bike, we’d ride into the city on weekends when the weather is nice—doable, but I usually end up renting a shared electric bike or something like that.
When it was time to replace my ''normal'' bike, I came across the LEMMO One. Perfect, I thought,
I can still ride “normally” to work and use the assistance when needed—and it’s affordable, too.
I ordered my LEMMO One MK2, with a folding lock, a bike bag, and a chain guard.
Due to the negative reviews on deliveries and support i was a bit scared.
Everything was delivered on time as promised, assembly was easy, connecting and set up went great.
I thought the bike bag they offered was from LEMMO, but unfortunately it wasn’t; returning it and getting a refund went fairly smoothly,
thanks to the LEMMO support team.
The bike itself is very beautiful! A prime example of product development, with great attention to even the smallest details. The bike rides, handles and brakes very good. It’s ideal for me because I still ride “hybrid” or without assistance a lot.
The assistance works great, too, although I sometimes get irregular support. Sometimes it seems like it’s not working, and then suddenly it is again.
The main downside for me is the range, i even get the impression that the battery loses power when not in use.
If I don’t use a fully charged battery for a week while commuting to work, it’s practically empty by the time I want to use the assistance on the weekend.
By midweek, the internal battery is already dead.
It’s a pitty that the bike can’t just be turned off… it has to be locked all the time, which I think uses more energy because of the GPS and so on.
When I park my bike in the garage, I’d like to be able to just turn it off.
Maybe an idea for future updates : )
Overall i am a fan! Keep up the good work

18 March 2026
Unprompted review
Lemmo E+Bike logo

Reply from Lemmo E+Bike

Thank you so much for your detailed review. Luckily I can assist with the final issue. The smartpac can in fact be turned off by holding the power button for about 15 seconds. You are right in noticing the gradual loss of battery. This is due to the active GPS. If you turn off the smartpac this wont discharge as fast. I hope this helps!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look