Inogen Reviews 

4,004
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 197 reviews, reviewers had a great experience with this company. People love how these compact portable oxygen devices give them back their daily freedom and wonderful independence. Customers frequently mention that the support staff is exceptionally helpful, polite, and truly professional throughout the purchase process. However, some customers also noted that reaching customer support teams can be quite frustrating due to prolonged phone hold times. A few reviewers additionally pointed out that batteries cannot be conveniently charged separately from the heavy main machine. Others mentioned that battery life can sometimes be quite short when running on higher oxygen setting levels.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as reviewers frequently praise the devices... See more

User experience

Customers had positive experiences with user experience, frequently sharing satisfaction over the compact... See more

Quality

Users describe ambiguous interactions with quality, as while some reviewers praised top-notch products with... See more

Customer service

Consumers find customer service to be mixed, as many reviewers report extremely helpful and professional... See more

Staff

Reviewers highlight positive aspects of staff, noting that people are exceptionally knowledgeable, friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Equipment works great especially since I was used to using a pulse flow. Able to extend time away from home by hours. They could do a better job in helping to adapt known/used pulse flow setting to I... See more

Company replied

Rated 4 out of 5 stars

Machine works like it should although being a pulse operating machine it does not give you the oxygen like a constant flow does . It's stupid that the battery has to be on the machine to charge it ! Y... See more

Company replied

Rated 4 out of 5 stars

This is my 2nd portable made by Inogen My 1st lasted 7 years and I couldn't get anyone to try to repair it. These give you back your freedom in a way those o2 bottles can not. Because of my Inoge... See more

Company replied

Rated 1 out of 5 stars

The last equipment returned and received on 8/31 UPS trk # 1Z 28R 29A 26 9620 0956 Got a bill anyway, called them, submitted a message via website. They keep sending a bill. I am... See more

Company replied


Company details

  1. Oxygen equipment supplier
  2. also in
  3. Mobility equipment supplier

Written by the company

Inogen® is a leading global medical technology company offering innovative respiratory products for use in the homecare setting. Inogen® supports patient respiratory care by developing, manufacturing, and marketing innovative portable oxygen concentrators used to deliver supplemental long-term oxygen therapy to patients suffering from chronic respiratory conditions.


Contact info

  • 859 Ward Drive, 93111, Goleta, United States

  • inogen.com

3.9

Great

TrustScore 4 out of 5

4k reviews

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3.9

All reviews

(4,004)

189 reviews in the last 12 months

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Rated 1 out of 5 stars

Now they are not going to accept…medicare

Now they are not going to accept insurance (Medicare) it's all about the money. I thought Indogen was watching out for Medicare patients. Money Money!

13 October 2026
Unprompted review
Inogen logo

Reply from Inogen

Thank you for reaching out, we appreciate your feedback! If you would like to discuss your feedback further, please contact our Customer Care Center line 877-466-4364 during our business hours Monday-Friday, 7a-7p CST.

Rated 2 out of 5 stars

MONEY TALKS WITH THIS COMPANY …

If you use insurance be aware that home oxygen units are loud, heavy and in some cases unreliable.Dont' expect the lightweight home concentrators unless you are a paying customer.

7 October 2026
Unprompted review
Inogen logo

Reply from Inogen

Thank you for reaching out, we appreciate your feedback! If you would like to discuss your feedback further, please contact our Customer Care Center line 877-466-4364 during our business hours Monday-Friday, 7a-7p CST.

Rated 4 out of 5 stars

The portable is fine but the bigger…

The portable is fine but the bigger machine is very loud

2 October 2026
Inogen logo

Reply from Inogen

Thank you for reaching out, we appreciate your feedback! If you would like to discuss your feedback further, please contact our Customer Care Center line 877-466-4364 during our business hours Monday-Friday, 7a-7p CST.

Rated 5 out of 5 stars

This has been a great help for me gives…

This has been a great help for me gives me more freedom do go places very helpful at doctor visits. I was using 2 hour tanks we needed to take extra tanks just for doctor visits i couldn't go shopping any more now I can live a normal life it's been very helpful .I got mine directly from Inogen it was very easy to deal with them.

30 July 2026
Inogen logo

Reply from Inogen

Thank you for reaching out, we appreciate your feedback! Should you need assistance with your unit or supplies, please call our Customer Care @ 877-466-4364 during our business hours Monday-Friday, 7a-7p CST.

Rated 4 out of 5 stars

Works great and fulfills my needs…

Equipment works great especially since I was used to using a pulse flow. Able to extend time away from home by hours. They could do a better job in helping to adapt known/used pulse flow setting to Inogen pulse flow setting

24 September 2026
Inogen logo

Reply from Inogen

Thank you for reaching out, we appreciate your feedback! Should you need assistance with your unit or supplies, please call our Customer Care @ 877-466-4364 during our business hours Monday-Friday, 7a-7p CST.

Rated 4 out of 5 stars

Diana was professional and helped with…

Diana was professional and helped with all the questions and follow questions we had.
Although the call in getting the app section of the experience was rather unhelpful. Still can't get anyone to help with doing up the machines app. Most of the call center people don't understand American English it is rather disappointing.

1 August 2026
Unprompted review
Inogen logo

Reply from Inogen

Thank you for reaching out, we appreciate your feedback! If you would like to discuss your feedback further, please contact our Customer Care Center line 877-466-4364 during our business hours Monday-Friday, 7a-7p CST.

Rated 2 out of 5 stars

I don't like the way the puff

I don't like the way the puff. Is that the only way you get air. Because my oxygen had going down while I was using it. Why isn't it a even flow.

21 September 2026
Inogen logo

Reply from Inogen

Thank you for reaching out, we appreciate your feedback! If you would like to discuss your feedback further, please contact our Customer Care Center line 877-466-4364 during our business hours Monday-Friday, 7a-7p CST.

Rated 5 out of 5 stars

Traveling companion

I love my Inogen and the freedom it gives me. My husband bought me a new Inogen several years ago after I was diagnosed with COPD and asthma. I am on oxygen 24/7 and was confined to my home. I saw an advertizement in a magazine and made a phone call! And that is the beginning of my freedom! I have had no problems with it at all. It is very reliable and a solution for travel. It is compact and easy to handle. I would highly recommend Inogen for anyone on oxygen.

19 September 2026
Inogen logo

Reply from Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Rated 5 out of 5 stars

I’ve enjoyed them more than I thought I…

I’ve enjoyed them more than I thought I would, new things make me a little anxious at first, but they’re so easy to set up and get going. I received my Rove 4 7/6/2026 and my Voxi 5 8/6/2026.both have been a flawless experience.The Voxi 5 is whisper quiet and the Rove 4 makes just enough noise to know it’s working well. They seemed a little pricey at first but I’ve seen others around and asked questions, some people have said they bought to quickly. Now I get asked questions about Inogen, people like the look and notice the easy controls.if the need is in your life Inogen has the variety to make it better.

6 August 2026
Inogen logo

Reply from Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Rated 5 out of 5 stars

Sales folks were very knowledgeable and…

Sales folks were very knowledgeable and helpful in selection of an appropriate unit.

11 August 2026
Inogen logo

Reply from Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Rated 4 out of 5 stars

Seems to work good just haven't gotten…

Seems to work good just haven't gotten user to.

20 August 2026
Inogen logo

Reply from Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Rated 5 out of 5 stars

Love my portable concentrator

The people and the equipment are above all others that I have had to deal with. It took me months to finally find a portable concentrator for me. Everyone was knowledgeable and very helpful. My Inogen portable concentrator has made it so I can go places and not worry about running out of oxygen.

15 August 2026
Inogen logo

Reply from Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Rated 5 out of 5 stars

I have a Rove6 & Inogen at Home...…

I have a Rove 6 with the extended battery (10 hour) and also the Inogen at Home for continuous oxygen flow and I am very please with their performance and reliability since I'm required to have 24/7 supplemental oxygen..

18 June 2026
Inogen logo

Reply from Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Rated 1 out of 5 stars

New update lowered rating Recently my wife's 2 5 year old systems…

The last equipment returned and received on 8/31

UPS trk # 1Z 28R 29A 26 9620 0956

Got a bill anyway, called them, submitted a message via website.

They keep sending a bill.

I am lowering my review from a 3 to a 1.

This company is boing bad.

Recently my wife's 2 5 year old systems needed replacing.

They replaced her G3 with a G5, and the one they sent had several issues and had to be replaced within days.

Her large AC unit for the house they sent, is louder than the old one (same model), runs hotter, and takes 5 or more minutes to indicate green. Even her old one went green in less than a minute or 2.

Looks like their reconditioning process and quality assurance is poor.

13 September 2026
Unprompted review
Inogen logo

Reply from Inogen

Hello, I would like to apologize for your bad experience with Inogen. We’d like to learn more about your specific situation and make things right. If you would like to discuss this further, please contact our Customer Care @ 877-466-4364 during our business hours, Monday-Friday, 7a.m.-7p.m. CST.

Warm Regards,
Customer Care Center

Rated 3 out of 5 stars

Vixi 5 oxygen unit

We have the Vixi 5 oxygen unit with the humidifier. Word of warning: you MUST turn off the unit before changing the water for the humidifier. The machine gets confused otherwise and stops producing oxygen, no alarms or lights warn you either.

14 August 2026
Unprompted review
Inogen logo

Reply from Inogen

Thank you for reaching out, we appreciate your feedback! You can reach our Customer Care 877-466-4364 during our business hours, Monday-Friday, 7a-7p CST.

Best regards,
Customer Care Center

Rated 5 out of 5 stars

More freedom

More freedom, don't have to worry about your oxygen running out. We're packing heavy tanks. I love my Inogen

4 September 2026
Inogen logo

Reply from Inogen

Thank you for review. We appreciate your feedback and look forward to helping you again.

Rated 5 out of 5 stars

FREEDOM…

BECAUSE OF HE COMPACT DESIGN OF THE DEVICE I AM ABLE TO HAVE FREEDOM TO DO THE MANY THINGS THAT I ENJOY. GOING TO SPORTS EVENTS , DRIVING TO VISIT FAMILY AND FRIENDS AND GOING ON TRIPS WITH MY WIFE.

12 September 2026
Inogen logo

Reply from Inogen

Thank you for review. We appreciate your feedback and look forward to helping you again.

Rated 5 out of 5 stars

So far the Inogen Rove 6 has exceeded…

So far, the Inogen Rove 6 has exceeded my expectations!

When using both the regular and extended batteries, I can get a full day of oxygen, which gives me the freedom and confidence to stay mobile without constantly worrying about running out of power.

My salesperson, Shane Turner, has been very attentive to my needs—not only during the purchase, but also afterward. His continued support has made a big difference.

The Lifetime Guarantee, including coverage for accidental drops, speaks for itself. Knowing I have that kind of protection gives me tremendous peace of mind.

Thank you, Inogen, for producing a quality product that delivers what matters most: dependable oxygen, whether I'm at home or on the go.

The Rove 6 has given me more freedom, mobility, and peace of mind. I couldn't be happier with my purchase!

9 September 2026
Unprompted review
Inogen logo

Reply from Inogen

Thank you for your thoughtful review. We’re pleased to hear that one of our team members was able to help you find a unit that fits your needs.

Rated 5 out of 5 stars

Easy to setup and use

Easy to setup and use. Light weight and reliable ❤️

16 August 2026
Inogen logo

Reply from Inogen

Thank you for review. We appreciate your feedback and look forward to helping you again.

Rated 5 out of 5 stars

Your Inogen Oxygen Specialist

Your Inogen Oxygen Specialist, Toree Walker was amazing! She was so knowledgeable about the portable Inogen, she answered all our questions and was very patient with us!
When we received the portable unit it was everything we hoped for! Love it!

21 August 2026
Unprompted review
Inogen logo

Reply from Inogen

Thank you for your thoughtful review. We’re pleased to hear that one of our team members was able to help you find a unit that fits your needs.

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