iFax Reviews 

746
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 354 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the mobile and desktop application is extremely user-friendly, highly convenient, and allows users to quickly send documents from anywhere without needing a physical machine. Many consumers appreciate the straightforward setup process, reliable delivery confirmations, and the helpfulness of the introductory free trial period. Some reviewers were not happy with the customer support, noting that representatives were unhelpful, difficult to reach, or unresponsive when trying to resolve account and refund issues. A few other people also felt that the platform could occasionally experience technical glitches or slow down during peak usage times.

What people talk about most

User experience

Customers had positive experiences with user experience, highlighting the fast setup, easy navigation from... See more

Service

Reviewers highlight positive aspects of service, praising it as a convenient, secure, and reliable resource... See more

Application

Clients share positive opinions on application, highlighting that the platform is extremely user-friendly and... See more

Product

Customers consistently note positive experiences with product, highlighting that it is secure and great for... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising helpful representatives, ease... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The only single issue we seem to have with the platform which causes me to give it 4 stars instead of 5 is that sometimes it is very sluggish. It's possible that the more people using it at a particu... See more

Rated 5 out of 5 stars

We have been extremely satisfied with iFax and have used it for years. It's efficient, quick, there is an easy user-friendly layout, and customer service is reliable when needed. 10/10!

Rated 5 out of 5 stars

I'm on the free trial of the application. It is very user friendly and efficient. You fax confirmation in reasonable time and they allow you to fax multiple pages (+9). I have over 1000 pages availabl... See more

Rated 5 out of 5 stars

iFax is a very professional faxing experience. You get a lot of features that make faxing easy and fast. I highly recommend this great service for faxing needs.


Company details

  1. Fax service

Information provided by various external sources

iFax is the effortless way to send and receive faxes online.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

746 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(746)

365 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

iFax is a must have!

iFax is an extraordinarily convenient resource to have as a small business owner. The setup was quick and simple. I appreciate the complete setup of the app that includes a cover sheet with multiple different templates to chose from and after sending a fax, iFax emails a copy of the submission confirmation, in addition to being able to view the confirmation in the app as well.

12 October 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

ifax made my first time sending a fax seamless! The interface is intuitive and I received a confirmation email once my fax delivered. Great service!

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Seamless Faxing

Using iFax was a breeze! The entire experience was incredibly simple and seamless. I found it to be not only user-friendly but also impressively quick. It made the whole process a pleasure!

12 October 2026
Unprompted review
Rated 1 out of 5 stars

Exactly why can't I cancel my trial…

Exactly why can't I cancel my trial subscription online. You go to edit plan and it just sits there and spins on THREE browsers. They tell me I have to cancel it personally, won't help when you get to support, now say it is an apple subscription when it is not. I know how to use my iphone, it is not there. I only used the apple pay. This is ridiculous and I do not recommend even though their fax did go through well. I don't want to get hit with a whole year. I was just trying it to see if it worked well for the future with one fax. NOT happy.

12 October 2026
Unprompted review
Rated 5 out of 5 stars

iFax helped me to meet a deadline when…

iFax helped me to meet a deadline when I could not get to a fax machine! I will definitely consider using this app after I finish setting things up on a project I am working on. I was planning on getting my own fax machine as I had in the past, but this made me rethink things! Thank you, iFax!

2 October 2026
Unprompted review

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