HelloFresh France Reviews 

41,127
•
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

It's always a great experience ordering Hellofresh. The ingredients are of an amazing quality, full of flavors from around the world, different recipes every time. Great service!

Rated 2 out of 5 stars

Way too expensive and the quantities keep decreasing. I can't believe people would pay so much for so little. Maybe I shouldn't be surprised, in a world where people can spend more than 1000 euros on... See more

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Rated 4 out of 5 stars

So far the contents have always been nice and fresh, so no complaints. Delivery always on time. I am not a cook so am struggling to work to the times given but that is me not Hallo Fresh.

Rated 4 out of 5 stars

I love the diversity and efficiency of this service. I think they can do better with letting us know beforehand what things we need to have already in our kitchen like butter or balsamic vinegar to co... See more

Company details

  1. Online Food Ordering Service
  2. also in
  3. Food products supplier

Written by the company

Des recettes simples et délicieuses, des ingrédients frais et de qualité, livrés chez vous


Contact info

4.1

Great

TrustScore 4 out of 5

41k reviews

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4.1

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(41,127)

9,478 reviews in the last 12 months

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Rated 4 out of 5 stars

A satisfied customer

So far the contents have always been nice and fresh, so no complaints.
Delivery always on time.
I am not a cook so am struggling to work to the times given but that is me not
Hallo Fresh.

8 October 2026
Rated 2 out of 5 stars

Way too expensive

Way too expensive and the quantities keep decreasing. I can't believe people would pay so much for so little. Maybe I shouldn't be surprised, in a world where people can spend more than 1000 euros on a phone...

28 September 2026
Unprompted review
HelloFresh France logo

Reply from HelloFresh France

Bonjour John, nous comprenons que le prix de nos Box puisse vous sembler trop élevé, d’autant plus si vous avez le sentiment que les quantités ont diminué. Les besoins et les habitudes de chacun peuvent effectivement varier, et nous prenons votre remarque concernant les portions et le rapport qualité/prix au sérieux. Votre retour est bien pris en compte et sera transmis à nos équipes. Merci d’avoir partagé votre ressenti avec nous. Luis

Rated 4 out of 5 stars

An excellent concept, but the recipe instructions need perfecting!

HelloFresh is an excellent concept, perfectly adapted to a modern lifestyle. A very wide variety of menus with multiple flavors that allow for culinary journeys that delight the taste buds, a supply of quality ingredients that avoids having to run to the shops—which represents a considerable saving of time—always punctual delivery often with electric vehicles, and an excellent customer service, whether by chat or phone.

There is a small downside, however, regarding the editorial style chosen for the recipe cards. In wanting to standardize the instructions, the editorial team writes "per person" in the text while displaying the totals in the margin. In the heat of the moment at the stove, this forces you into constant mental calculations and visual back-and-forth movements that are far from ergonomic.

Furthermore, the phrasing too often lacks precision. Replacing universal measurements (such as tablespoons or milliliters) with vague expressions like "a drizzle of oil", "a knob of butter" or the use of a mystery "ladle" without specifying its capacity creates inconsistencies that take away from the peace of mind during preparation. This is what I affectionately call the appearance of "Monsieur LOUCHE" (Mr. Ladle/Squinty) in my kitchen!

More rigorous instructions, genuinely tested from the user's point of view, would make the experience absolutely perfect.

An excellent concept that I highly recommend, because overall, it is really very good. Unfortunately, Monsieur LOUCHE still spoils the pleasure in the kitchen a little!

23 September 2026
Unprompted review
Rated 3 out of 5 stars

Pratique

Pratique, allège beaucoup la charge mentale.
Mais l’application sur iPhone est un peu fouillis et la qualité des ingrédients se détériore au fil des commandes

19 March 2026
HelloFresh France logo

Reply from HelloFresh France

Bonjour Laurence, merci d'avoir pris le temps de partager votre expérience. C'est super si le concept de base vous facilite la vie ! Nous prenons bonne note de votre remarque sur l'ergonomie de l'application iPhone ! Par ailleurs, une baisse de la qualité des ingrédients n'est pas représentative de nos standards, et nous allons remonter cela aux équipes concernées. Un membre de nos équipes va prendre contact avec vous pour en savoir plus. Bien à vous. Emmanuel.

Rated 1 out of 5 stars

Spam SMS marketing incessant malgré…

Spam SMS marketing incessant malgré l'arrêt de mon abonnement et l'envoi d'un STOP à de multiples reprises

3 August 2026
Unprompted review
HelloFresh France logo

Reply from HelloFresh France

Bonjour Thomas, nous sommes vraiment désolés d'apprendre que vous continuez à recevoir des SMS malgré votre désinscription. Nous ne disposons malheureusement pas d'assez d'informations pour retrouver votre compte client et examiner la situation. Nous venons de vous adresser une demande d'informations complémentaires afin de pouvoir vous aider et trouver une solution. Merci d'avoir pris le temps de nous en informer. Luis

Rated 4 out of 5 stars

Happy chef

We like the recipes very much, and it's convenient having everything together. There's a good choice of recipes and all are well presented. I do sometimes feel they need to be supplemented with extra veg or a salad, in order to be a balanced meal. At the moment I am still on the introductory lower price offer, so am happy with the cost and value for money. We shall see how I feel when paying full price.

16 June 2026

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