Hackworthy & Sons Ltd Reviews 

223
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and removal teams for being exceptionally polite, friendly, and working tirelessly through difficult weather conditions. People note that the moving process is smooth, highly efficient, and handled with immense care from the initial home visit to the final unloading. Some reviewers were not happy with the overall experience, pointing out disappointing service while items were kept in storage and tasks left undone. A few individuals felt that communication could have been better and experienced frustrating situations regarding incomplete packing left for them to finish.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and hardworking throughout the entire moving... See more

Service

Customers consistently note positive experiences with service, describing the moving teams as professional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From initial contact and a couple of queries all of the staff at Hackworthy were absolutely brilliant. It's the first time we felt confident with someone else in charge. We needed to move over 2 days... See more

Company replied

Rated 5 out of 5 stars

We received excellent service from beginning to end. Reg, who carried out the initial home visit went to great lengths to put our minds at ease regarding the ‘big day’. The two day move was carri... See more

Company replied

Rated 5 out of 5 stars

We chose Hackworthy & Sons to move our elderly mum. The quote we received was very competitive in fact in was one of the better priced quotes we received. They turned up on time. Two guys came... See more

Company replied

Rated 5 out of 5 stars

All the team at Hackworthy were excellent. Nothing was too much trouble, Ollie, Glynn and the team worked tirelessly to make sure our family house move was a smooth as possible, even with a few comp... See more

Company replied


Company details

  1. Removals company
  2. also in
  3. Delivery Company
  4. Moving Supply Shop
  5. Piano moving service
  6. Removals Service
  7. Storage facility

About Hackworthy & Sons Ltd

Written by the company

We are an Independent family run removal and storage business. Established in 1973 we have been moving our customers locally, nationally and internationally for the last 40 years.

Hackworthy & Sons UK Removals European Removals Overseas Removals Business Removals Services Get a Quote
What you can expect from us

Professionally trained uniformed crew

Estimates in writing, including an explanation of all the charges

Fully equipped fleet of vans

Experienced staff on hand to give you advice at any stage of the process by phone, email, or appointment

Packing

While most of our clients start off thinking they’ll pack everything themselves, packing can be a much bigger job than most people realise.

It’s easy to underestimate how long you need to set aside to get ready for your move. For example, if you’ve got a three bedroom property, you’re likely to need around 40 packing boxes.

If it takes you on average 20 minutes to pack a box, you could spend at least 14 hours packing.

Self storage

If you want easy access to your belongings, take a look at our sister company Plymouth Self Storage.

You can choose the amount of storage space you need, and how long you want it for.

Once you’ve got your storage space, you’ll have access to it six days a week with no extra charges.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

223 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(223)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Hackworthy did an amazing job!

Hackworthy did an amazing job!! Their confident, can do attitude helped us through an enormously stressful time and achieved what looked to be a near impossible removal!
We could not have managed without the packing service which saw years of accumulated stuff disappear into boxes at lightening speed. One very small improvement would perhaps be the better labelling of boxes and their more accurate relocation at the destination.
However, overall, Hackworthy lived up to their excellent reputation and we would have no hesitation in recommending them to other house movers. Our thanks to the entire team for a challenging job very well done!!

5 October 2026
Rated 5 out of 5 stars

Moving review

Their team were very respectful,efficient,friendly when moving our possessions. Hackworthy were also accommodating when we had to change our moving date the day before we had expected and having to rearrange another date soon after . This helped to minimise the whole stress off moving day . Value for money too

8 September 2026
Rated 5 out of 5 stars

Hackworthy & Sons are First Class !

From the initial meeting when Kevin came to view our removal job, Cornwall to Devon, to the unloading of the very last box(of many) at our new home, this company was head and shoulders above any other we have used in the past. This was our 18th move! and now in our 70's we think it will be our last but, should we ever have to move again we would most certainly use Hackworthy & Sons and would highly recommend them to anyone moving.
Always calm and patient everyone we spoke to in the office instilled a sense of ease and confidence while we waited for the dreaded solicitors to exchange and give us a date. Then came move day.... we had a team of three, all worth there weight in gold. Happy, thoughtful and polite they were indeed a very professional team and a joy to be around. When we had finally unpacked the last box, 3 weeks later, I am delighted to report not one item had been damaged. Even my "instant garden of numerous pots and troughs survived. Well done ALL at Hackworthy's you are SIMPLY THE BEST! very many thanks B and H .

10 September 2026
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for such an incredible review. We're delighted that Kevin, our office team and your three-man removal crew helped make your move from Cornwall to Devon as smooth and stress-free as possible.

It's especially rewarding to know that everything arrived safely, including your cherished garden pots and troughs! We'll be sure to pass your kind words on to everyone involved.

Thank you for choosing Hackworthy & Sons and for your wholehearted recommendation. We wish you many happy years in your new home.

The Hackworthy Team 🚚😊

Rated 5 out of 5 stars

Excellent from beginning to end

From initial contact and a couple of queries all of the staff at Hackworthy were absolutely brilliant. It's the first time we felt confident with someone else in charge. We needed to move over 2 days and both teams of movers were amazing, nothing was too much trouble, they took so much care of all our belongings and we all had a good laugh at the same time which took most of the stress away. Thank you everyone and we would definitely recommend you to other people.

25 September 2026
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for your fantastic review. We're so pleased we could make your move stress-free and that both crews looked after you and your belongings so well. We'll be sure to share your kind words with the team.
Your recommendation means a great deal to us, and we'll be sure to share your kind comments with everyone involved.
Wishing you all the best in your new home, and thank you for recommending Hackworthy! 🚚😊

Rated 5 out of 5 stars

If Carling did removals

Move from near Looe to Peterborough.
From the initial consultation with Kevin the whole experience of dealing with Hackworthy & Sons was amazing. They were punctual, friendly and extremely professional. I can only recommend them to anyone reading this. A special mention to our crew of Dave, Tom and driver Jason. Tom on day one, and Dave and Jason for both days of our move plus a long journey. We could not believe how hard they worked, and were amazed at their cheerfulness in the heat and having to deal with what can only be described as a mountain of heavy boxes!!!! Sorry guys.

5 August 2026
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you so much for your fantastic review! We're absolutely delighted to hear that your move from Cornwall to Peterborough went so smoothly.

We're pleased that the team's hard work, dedication and good humour helped make the experience less stressful for you, even in the heat.

Thank you for choosing Hackworthy & Sons and for taking the time to share your experience. We wish you every happiness in your new home in Peterborough.

The Hackworthy & Sons Team 🚚🏡

Rated 5 out of 5 stars

The move was made so much easier than…

The move was made so much easier than we had expected it to be.
Packing was very quick and efficient on the Thursday and the three gents on Friday worked so cheerfully to get van packed and unpacked into our new home. Thank you everyone

13 July 2026
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Reply from Hackworthy & Sons Ltd

hank you so much for your kind review. We're delighted to hear that the move was much easier than you expected and that our team helped make the whole process as smooth and stress-free as possible.

We'll be sure to pass your compliments on to the crew who packed, loaded, and unloaded your belongings. They take great pride in providing an efficient service while keeping a positive and friendly attitude throughout the day.

Thank you for choosing us for your move. We wish you every happiness in your new home and appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Highly recommend Hackworthy

Highly recommend Hackworthy, thoroughly professional and reliable

13 July 2026
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Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave your 5-star review. and for your recommendation. We were glad we could help with your recent move.

Rated 5 out of 5 stars

Could not fault the team nothing was…

Could not fault the team nothing was too much trouble , they were polite very hard working and cheerful . Would not fail to recommend your firm .

13 July 2026
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Reply from Hackworthy & Sons Ltd

Thank you for your wonderful feedback. We're delighted to hear that our team made such a positive impression. Providing a helpful, professional, and friendly service is always our goal, so it's fantastic to know that nothing was too much trouble and that the crew's hard work and cheerful attitude stood out throughout your move.

We truly appreciate your recommendation and thank you for choosing our company. Wishing you every happiness in your new home. 😊

Rated 5 out of 5 stars

Our experience with Hackworthy & Sons…

Our experience with Hackworthy & Sons Ltd was nothing short of outstanding.

After being let down by a well-known regional removal company just one week before our move, we found ourselves in a very stressful situation. We needed a full three-day service, including packing, moving and unpacking, and were desperately searching for a reliable alternative. We contacted Hackworthy hoping they might be able to help.

From the very beginning, they were fantastic. Rather than making promises they couldn't keep, they first checked their provisional bookings before confirming they could take on the job – something I only wish our original removal company had done. They got back to us the following day with confirmation, and from that point onwards everything was handled professionally. Communication was excellent, invoicing was straightforward, and we already felt confident we had made the right decision before moving day even arrived.

The move itself exceeded all expectations. The packing team worked incredibly quickly and efficiently, taking great care to ensure everything was packed securely and protected throughout the move. The moving process itself was seamless, and the unpacking service was equally impressive. The team listened carefully to where everything needed to go, were exceptionally organised, and worked unbelievably hard despite it being the hottest day of the year. Nothing was too much trouble, and their positive attitude made what could have been an incredibly stressful experience feel remarkably easy.

The offer to collect all the empty boxes once we'd finished unpacking was another thoughtful touch that really demonstrated their excellent customer service.

We honestly couldn't have been happier with the service we received. Professional, friendly, hardworking, efficient and competitively priced, Hackworthy exceeded our expectations in every way. We would wholeheartedly recommend them to anyone looking for a removal company.

13 July 2026
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

hank you so much for taking the time to leave such a detailed and thoughtful review.

We are absolutely delighted that we were able to step in and help after the disappointment of being let down so close to your moving date. We understand how stressful that situation must have been, and we're pleased that our team could provide the reassurance, communication and reliability you needed from the outset.

It's wonderful to hear that every stage of your move, from packing and transportation through to unpacking, exceeded your expectations. Our crews take great pride in working efficiently while treating customers' belongings with the utmost care, so your comments about their professionalism, organisation and positive attitude mean a great deal to us. We will be sure to pass your kind words on to everyone involved.

Thank you again for choosing Hackworthy & Sons. Your recommendation and feedback are truly appreciated, and we wish you every happiness in your new home.

Rated 5 out of 5 stars

We had a great and trouble free move…

We had a great and trouble free move wth a brilliant helpful and friendly crew, and a very impressive truck which was noted by our estate agent who was on site.
Highly recommended!
David & Ann
(Very happy).

25 June 2026
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Thank you for your lovely review, We're delighted to hear that your move was trouble-free and that our crew helped make the day such a positive experience. Providing a friendly, helpful and professional service is something we pride ourselves on, so it's wonderful to know that the team delivered exactly that.

Thank you for your recommendation and for choosing Hackworthy & Sons. We really appreciate your kind words and wish you both every happiness in your new home.

Rated 1 out of 5 stars

hackworthy was subcontracted by the…

hackworthy was subcontracted by the International movers i had hired to do the packing and loading to the shipping container. I had so much broken and damaged goods on arrival and i could tell that one expensive piece in particular had been dropped on its head or packed upside down as opposed to on its side. I had impact damage that told me my entire load had shifted enroute.
After they packed up and left, i noticed they had not packed an entire cupboard and i was told that it was my fault as i was expected to be their unpaid supervisor. I have also noticed since arriving at my internationsl destination that an entire box of my Corningware casserole dishes is missing but no point in saying anything as the two companies point the finger at each other and in the end would only blame me.
Use at your own peril.

19 June 2025
Unprompted review
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Reply from Hackworthy & Sons Ltd

We’re sorry to read about your experience, as this is certainly not the standard of service we aim to provide.
At present, we do not have enough information to confirm whether this relates to a job carried out by our team, as we regularly undertake work both directly and as subcontractors on behalf of international movers.
For context, when we are subcontracted, our role is typically limited to specific services such as packing and loading, under the instruction and management of the primary moving company. We do, however, always take care in handling items and we consistently carry out work for many clients without reports of damage or missing items.
We understand how frustrating it must be to receive goods in a damaged condition or to discover items missing on arrival, particularly after an international move involving multiple parties. Unfortunately, without further details, it’s difficult for us to determine where responsibility may lie in this instance.
We always aim to assist customers and address concerns where we can, so if you are able to provide more information about the job, we would be happy to look into this further. Please email us on enquiries@hackworthy.co.uk.

Rated 5 out of 5 stars

We found them very efficient and…

We found them very efficient and friendly, for the booking system all the way through to moving day, we
had Glynn and Olly and they were superb and worked
really hard until it was all done, great job guys. Thank
you Jeff and Sue Greening

29 May 2026
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you so much for your kind 5-star review! We’re delighted to hear that you found our team efficient and friendly from the initial booking right through to moving day.
Glynn and Olly will be especially pleased to hear your feedback — we’ll be sure to pass on your compliments. They always strive to go the extra mile, so it’s great to know their hard work made such a positive difference.
We truly appreciate you choosing us and wish you all the very best in your new home!
Thanks again,

Rated 5 out of 5 stars

Happy customers

Hackworthy's moved us from Devon to Glasgow. The office staff and movers could not have been more helpful. Fees were competitive. We would definitely recommend using Hackworthy's.

2 March 2026
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for your wonderful 5‑star review.
We’re delighted to hear that our team helped make your move from Devon to Glasgow a positive experience. It’s great to know our office staff and movers were so helpful and that you found our fees competitive.
Thank you for choosing Hackworthy and Sons Removals and for taking the time to recommend us — it really does mean a lot to the whole team. We wish you every happiness in your new home.

Rated 2 out of 5 stars

The removal team were hard working and…

The removal team were hard working and very helpful..My things were moved into storage. When they arrived to my permanent address several items were damaged,it appeared that they had suffered water damage while in storage.
There was also a chip to a wooden table and a large chunk taken out of a bookcase. I claimed but was told that dud to the excess I could not get any compensation. Disappointing service while in storage,better care should havd been taken. I can't in all honestly recommend them.

16 March 2026
Unprompted review
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Thank you for taking the time to leave your feedback.
We’re pleased to hear that you found our removal team hardworking and helpful, and we appreciate you acknowledging this.
We’re sorry to learn of your concerns regarding the condition of some items following storage. All items were stored in line with our standard procedures, and when your claim was reviewed, it fell below the policy excess, which is why compensation was not payable. However, I note that some of the items listed in your review were not part of your initial claim.
We aim to be clear and transparent about our terms and the claims process, both before and after a move. While it’s always disappointing when things don’t go as planned, we do our best to handle concerns fairly and work towards the best possible outcome.
As your review has been left while communication is ongoing, we remain happy to continue discussing any concerns directly and to review any additional information you feel may be relevant. Our aim is always to handle issues fairly and transparently.
Thank you again for your feedback, which we take seriously and use to review and improve our services.

Rated 5 out of 5 stars

We received very good service from the beginning to the end

We received very good service from the company and the 2 young men who moved us were very good. They worked quickly and efficiently. Every thing went to plan. We were very happy

23 March 2026
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you for your 5‑star review.
We really appreciate you taking the time to share your experience and are glad you were happy with our service. Best wishes from all of us at Hackworthy & Sons Removals

Rated 5 out of 5 stars

Wish I could give 6 stars

I only give it 5 stars as I cannot give it 6. This company were exceptional and so helpful from Kevin who guided us through the best way to achieve what we wanted from the move, some storage, some left and some immediately to our new house. As ften when moving house, the date moved on three occasions, but every time this was handled very efficiently by the office staff. As to the move itself, this being two days with one for packing and one for the move. The packing was excellent and worth every penny when you saw hw your artifacts were so carefull handled and packed away. Then the move itself again conducted professionally and the removal guys could just not do enough for us. (Mind you we did supply tea with an adequate supply of biscuits)!!
Cannot rate this company highly enough.

16 March 2026
Unprompted review
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Reply from Hackworthy & Sons Ltd

Thank you so much for your outstanding review — we’re genuinely delighted to read your kind words! ⭐⭐⭐⭐⭐⭐ (if only we could add that extra star too!)

It was our pleasure to support you throughout your move, and we’re thrilled that Kevin and the team were able to guide you smoothly through the changing dates and planning. Moving home can be stressful, so knowing you felt well looked after means a great deal to us.

We’re also really pleased that the packing and moving teams impressed you with their care, professionalism, and hard work. Your lovely supply of tea and biscuits certainly helped keep them going — they’ll be very grateful for the mention!

Thank you again for taking the time to share such a thoughtful review. We truly appreciate it and wish you every happiness in your new home.

Rated 5 out of 5 stars

Great service

We chose Hackworthy & Sons to move our elderly mum.
The quote we received was very competitive in fact in was one of the better priced quotes we received.
They turned up on time.
Two guys came and packed Mum’s belongings into boxes with care and consideration.
They loaded all her furniture onto their van in exactly the same way and then delivered to her new address.
They were polite and courteous and made the whole experience faultless.
I would definitely recommend Hackworthy & Sons to do your removals.
The two guys that came were a credit to your company.

2 March 2026
Unprompted review
Hackworthy & Sons Ltd logo

Reply from Hackworthy & Sons Ltd

Thank you so much for your wonderful review. We’re delighted to hear that you chose Hackworthy & Sons to help move your mum, and even more pleased that our team made the experience smooth and stress‑free for her.
We really appreciate you taking the time to share your experience.
— The Hackworthy & Sons Team

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